MARVIN JOSEPH

*** *** ****New York, NY*******

929-***-*****929-***-****

advm7j@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Received extensive product knowledge based on products sold.

Proven ability to further develop sales skills towards new markets.

Current plans as an included team member to exceed company goals.

Christies Exhibition New York, NY 01/10/2021-Present

Security Officer

Duties include morning meetings during role call, Standing in Post, Walkaround, Answering any questions the guests may have and appointing them to customer relations(Front Desk) when needed.

Nighttime Events includes Walkaround, Standing at Post, Availability for overtime when needed.

Patroling East Wing (Exhibits 1-7) and West Wing(Exhibits 8-14), Followed by Scheduling designated breaks for the Appointed Security Officers on roster.

Assisting the Cargo crew at Post when Unloading and Loading the Art and Sculpture safely.

King Teleservices Brooklyn, NY 02/2019-12/2019

311 Telephone Operator

Collecting and processing non-emergency services throughout the

5 boroughs of New York City.

Specific job duties -Service request(s), Customer complaint(s) sent to major Government Agencies, Calendar updates for changes within city services and locations.

Utilizing transfer capabilities to internal/ external departments including 911 emergency calls.

Oppenheimer Services- Handled voting ballots as well for participants.

Walgreens - Duane Reade New York, NY 11/2017 - 11/2018

Customer Service Clerk

Provided Customer Appreciation through greetings.

Built rapport with each customer, Followed by fast

Paced transactions.

Delivered totes to the walgreens’ delivery services.

Stocked each bay in the correct numeric order.

Participated in promotional surveys.

DIRECTV Sunrise, FL 05/2014 - 05/2017

Retention Loyalty Specialist

Disclosed the Mission Statements, Memorized Scripts Verbatim,

Handled Billing Issues through question/answers including General Technical Support.

Handling call overflow from additional departments

Transitioning original clients from cancelling services.

Transitioning DIRECTV clients into a SAVED status client(s).

PHL International Inc. Deerfield Beach, FL 07/2012 - 04/2014

Debt Settlement /

Management Consultant

Evaluated qualified leads based on Financial Niche.

Conducted callbacks, Returning voicemails and Emails daily.

Presented plans as a result into a 5 year solution.

Cross sold additional services if client denied services.

Acquinity Interactive Deerfield Beach, FL 01/2010– 07/2012

Inside Sales

Found solutions for Diabetic patients as far as updating current medical supplies.

Daily Operations includes probing, quoting, and closing products/services on a

First call turnaround. Expected duties are to generate 100- 250 inbound calls and call transfers per day.

The Answer Group North Lauderdale, FL 11/1998- 12/2001

IT Operations - Helpdesk

Level 2- Software / Hardware Support

Daily task included monitoring, installing, configuring operating systems, diagnosing hardware/software faults and solving technical errors.

Advising on a solution not limited to common trends.

In Conclusion, Transferring to field engineers on a case by case basis.

Education

Coconut Creek High School Diploma 09/1994- 06/1998

2.8 cumulative grade point average

New York Career Training and Advancement

8 hour Pre-Assessment Training Course for Security Guards 01/19/2022

16 hour On-The-Job Training Course for Security Guards 01/21/2022-01/22/2022

License New York, NY 2022

New York State Department of State

Division of Licensing Services

Registered Security Guard

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