Sales Associate Ticket Agent

Claire Muhlbauer

Wappingers Falls, NY ***** 845-***-**** advm7i@r.postjobfree.com

BUSINESS DEVELOPMENT EXPERT

A creative-minded and highly dedicated sales director with 20+ years of experience structuring client service to exceed expectations for continued business. Able to ensure the delivery of optimal customer support with the ability to influence business expansion through sales success. Adept at identifying leads and reaching out to prospective clients to gauge their interest in starting prosperous business partnerships. Well-versed in promoting a work culture that fosters positive morale. Looking for remote/part-time positions.

Client Retention Business Development Data Processing Software Use & Technology Operations Team Leadership Strategic Planning Sales Reporting Cold Calling Relationship Building Staff Recruitment & Training Vendor Relations Event Planning

PROFESSIONAL EXPERIENCE

CTM PERSONAL CONCIERGE LLC New York, NY 2015–Present

Virtual Assistant

Hired by various tour operators, airlines, and hotels in a concierge style role to manage client support services for trips. Field incoming correspondence and work diligently with clients to understand their unique needs. Investigate issues and find timely resolutions that meet or exceed client expectations. Clients have included Carnival Cruise Lines, Turbo Tax, Verizon, and Hilton.

Key Achievement:

Able to rely upon 20+ years as an international player travel agent to retain current clients and acquire new clients to grow profits.

RAYMOUR AND FLANIGAN New York, NY September 2020–March 2021

Sales Associate

Met with 12-14 clients per week to understand their furniture needs and directed customers to pieces that best met their visions. Built trusting relationships that secured new and repeat business.

Key Achievement:

Roughly 33% of all client engagements led to product sales/purchases.

BOB’S FURNITURE New York, NY March 2020

Sales Associate Training

Trained in how to best engage with clients and secure new business by matching customers with optimal items depending on their specific requirements.

Key Achievement:

Consistently recognized for resourcefulness and enthusiasm.

FIREBIRD RESTAURANT New York, NY 1996–2015

Director of Sales

Oversaw the development and implementation of strategic plans that ensure the continual growth of new business. Engaged with prospective clients to discuss their specific needs and tailored services to meet their requests to secure new accounts. Developed marketing strategies that were used to promote public visibility and attract new clientele. Introduced and processed improvements that enhanced the customer experience for optimal satisfaction and loyalty. Used understanding of software tools to track transactions for easy reference and organization. Coordinated logistics and secured resources for holding special events for clients.

Key Achievements:

Led the sales team to increase annual revenue by 30% over the span of six years.

Quickly promoted from hostess to sales trainee to Director of Sales due to exceptional performance in managerial tasks.

ADDITIONAL JOB HISTORY

Freelance, VARIOUS TRAVEL AGENCIES New York, NY

Manager, Corporate Air Department, EQUITABLE TRAVEL New York, NY

Ticket Agent, PAN AMERICAN WORLD AIRWAYS New York, NY

EDUCATION

High School Diploma Our Lady of Lords High School – Poughkeepsie, NY

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