End Cashier Entry Clerk

ODELIA ROUSE

*** ******* **** **********, ** ****1 · 704-***-****

***.***********@*****.*** ·

Seeking for a challenge with a dynamic company, where I will be able to use my educational and work experience to provide top class service.

EXPERIENCE

10/27/2003 – 12/30/2022

CUSTOMER SERVICE INSURANCE PROFESSIONAL, ALLSTATE INSURANCE COMPANY

* Communicated daily with customers to resolve routine questions and issues relating to customers home and auto insurance policies.

* To have accurate knowledge of insurance laws and relay to customer.

* Handling policy changes, endorsements, billing questions.

* Resolves complex customer situations.

* Worked closely with the education department to train new hire employees in company policy procedures and guidelines as it relates to insurance policy.

*Provide floor support when supervisors were away for team member

* Cross selling company product.

02/2001 – TO 1/2003

DATA ENTRY CLERK, FIRST CHARTER NATIONAL BANK

* Entered check amounts and accounts transaction code into as400 system.

08/1997 – TO 02/2001

CUSTOMER SERVICE REPRESENTATIVE, STEINMART

* Mediate and resolve customer problems with product exchanges and or refunds * Trained and front-end cashier

* Performed store bookkeeping.

05/1994 – TO 06/1996

CUSTOMER SERVICE MANAGER, BILO INC.

* Managed front-end operation of high-volume grocery store.

* Performed check approval and overrides.

* Hired all front-end employees trained and supervised bookkeepers.

* Administrative functions included bookkeeping, preparation of weekly payroll.

* Evaluations of employee was in charged if total store operation in absence of store manager.

EDUCATION

MAY 1990

BACHELOR OF SCIENCE, barber scotia college

Graduated with honors GPA 3.2 majored in Business Administration with major in accounting.

North Carolina Property and Casualty Insurance License

SKILLS

Knowledge of Microsoft office word and excel.

Strong decision-making skills

Ability to actively listen.

Collaborator

Ability to work independently as well as collaboratively.

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