Nurse Practitioner Customer Service

Flora Nusta, FNP, MSN, BSN, RN. **** Lockman Lane. Beltsville, MD 20705 Cell: 240-***-****. Email: ******@*****.***

Summary

Registered Nurse with over 20years experience in Acute care, Sub-acute,

long-term care, psychiatric, ambulatory, and Home Health nursing environments. Skilled in patient assessments and care planning process utilizing an interdisciplinary collaborative process to provide holistic, and patient-centered care. Ability to work independently using a multidisciplinary approach. Emphasis on patient education, primary and preventive healthcare.

Education

• Purdue Global University. Master of Science in Nursing. 2019.

• Chamberlain College of Nursing. Bachelor of Science in Nursing. 2013.

• Howard Community College: Associate of Science in Nursing. 1997.

• University of District of Columbia. Bachelor of Arts in Business and Accounting. 1992.

Certifications/Licenses:

• Family Nurse Practitioner (FNP)

• Registered Nurse license compact state

• IV certification

• Basic Life Support (BLS)

• Advanced Cardiac Life Support (ACLS)

• Infection Control Certification

Profile

• Over 20 years of experience as a Clinical Nurse, Nurse Manager, Charge Nurse and Assistant Director of Nursing.

• Expert in maintaining high standards of quality care, with the patient as the number one priority

• Outstanding leadership skills in interacting with physicians, nurses, families and other staff members to ensure that patients and families specific needs are met.

• Excellent skills in continuous collaboration with other department heads and staff for quality care.

• Supervising nursing staff and reviewing policies and procedures while making sure that staff are abiding by the standard scope of practice.

• Demonstrate knowledge of and use appropriate techniques in both personal and organizational planning.

• Develop and articulate unit policies, procedures, and rules that put unit objectives into operation.

• Provide opportunities for subordinates, peers, regulatory agencies, and other related individuals to participate in planning.

• Assisting in overseeing department budgets while being highly resourceful.

• Outstanding communication skills

• Outstanding clinical skills with patient care

• Expert in customer service, state survey, quality assurance, staff education, patient care, managing employee health and preceptorship and Infection Control

• Excellent managerial and leadership skills in team building and performance improvement

• Awareness in cultural diversity

Professional Experience

12/2021-Present Moawad Medical group

Providing medical services to patient in post acute and sub acute settings

09/2020-11/2021 Nurse Practitioner with Adfinitas Health

Taking care of patients in hospital care setting, rehabilitation and discharge

Incharge of patients at the rehabilitation hospital, medication prescription, lab interpretation, diagnostics interpretation, referring to specialists and consultation with other specialties

04/2016 –2020 Assistant Director of Nursing and Staff Nurse at Oak manor Rehabilitation Center.

• Develops, maintains, and implements nursing policies and procedures that conform to current standards of nursing practice, facility philosophy, and operational policies while maintaining compliance with state and federal laws and regulations.

• Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation.

• Participates in all admission decisions, and may visit prospective residents before admission.

• Participates in daily or weekly management team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns.

• Evaluates the work performance of all nursing personnel, assists in the determination of wage increases, and implements discipline according to operational policies.

• Ensures delivery of compassionate quality care and nursing supervision as evidenced by adequate services and staff coverage on unit, absence of odors, general cleanliness, prevention of pressure wounds, and apparent maintenance of optimal resident functions.

• Demonstrates knowledge of and application of Key Clinical Quality Indicators, and proactively monitors and implements systems to achieve and/or surpass company thresholds.

• Exercises overall supervision of resident assessments and care plans.

• Oversees or is responsible for the CNA and QMA certification programs, competency testing, and all related records

• Reviews 24-hour report from every unit daily to monitor and ensure timely, effective responses to significant changes in condition, transfers, discharges, use of restraints, unexplained injuries, falls, behavioral episodes, and medication errors.

• Collaborates with physicians, consultants, community agencies, and institutions to improve the quality of services and to resolve identified problems.

• Coordinates nursing services with all other departments including Therapy.

• Oversees nursing schedules to assure they meet resident needs and regulatory and budgetary standards.

• Participates in the recruitment and selection of nursing personnel and assures sufficient staff are hired.

• Oversees and supervises development and delivery of in-service education to equip nursing staff with sufficient knowledge and skills to provide compassionate, quality care and respect for resident rights.

• Proactively develops positive employee relations, incentives, and recognition programs. Promotes teamwork, mutual respect, and effective communication.

• Performs rounds to observe care and to interview staff, residents, families or other interested parties.

• Monitors staff for compliance with OSHA mandates and facility policies on workplace safety. Proactively develops procedures and incentives to promote workplace safety and safe work practices.

• Establishes, implements, and monitors the infection control program designed to provide a safe, sanitary, and comfortable environment designed to prevent the devilment and transmission of disease and infection.

• Prepares or reviews infection control surveillance reports to identify trends and to develop effective actions to control and prevent infections. Submits an infection control report to the QA Committee.

• Member of the QA Committee.

• Coordinates and/or develops on-going QA activities for nursing services to monitor nursing compliance with standards and regulatory requirements through rounds, interviews, and record reviews. Compiles summary of findings for the Quality Assurance committee.

• Participates in budget development for the nursing department, and for medical, nursing, and central supplies. Assures nursing staff properly charges out ancillaries used.

• Helps the Administrator prepare staff for inspection surveys, instructing staff on matters of conduct and disclosure, being interviewed by inspectors, immediate corrections of problems noted by surveyors, etc. Reviews and reinforces important standards previously cited.

• Participates in the preparation of the Plan of Correction response to an inspection survey, and implements any follow-up QA required for any nursing allegations.

• Communicates directly with residents, families, medical staff, nursing staff, interdisciplinary team members, and Department Heads to coordinate care and services, promote participation inf care plans, and maintain a high quality of care and life for residents.

• Promotes customer service and hospitality and responds to and adequately resolves complaints or concerns from residents or families about nursing services.

• Monitors facility incidents and complaints daily to identify those defined as unusual occurrences by State policy and promptly reports such occurrences to Administrator/Executive Director for appropriate action.

• Monitors complaint reports daily for allegations of potential abuse or neglect, or the loss or misappropriation of resident property, and participates in these investigations.

• Promotes compliance with accident prevention procedures, safety rules, and safe work practices to prevent employee injury and illness and control worker’s compensation costs.

• Assures staff is trained in fire and disaster and other emergency procedures, and evaluates performance during drills.

• Interacts courteously with residents, family members, employees, visitors, vendors, business associates, and representatives of government agencies.

• Acts in an administrative capacity in the absence of the Administrator

05/2011-2016 Staff Nurse and Unit Manager, Pineview Nursing and Rehabilitation Center.

• Over ten years of nursing experience as Nurse Manager in a ventilator dependent unit

• Skilled in assessing patients’ physical and mental health by conductive interviews

• Hands on experience in evaluating and treating patients

• In-depth knowledge of formulating/initiating plan of care and establishing priorities necessary to achieve outcome.

• Providing nursing services including education, medication and injections to patients as directed by the doctors, referrals to other providers and community health resources; and health instruction to patients following examination.

• Coordinate care of patients, monitored documentations, ensured enforcement of rules and regulation of home health aides.

• Assessed the health condition and care of patients to determine if there is need to get in contact with the patient’s physician.

• Assist in preparation of nursing, home health aides and support patients schedule and assure that adequate coverage is provided to client.

• Perform all duties and services in full compliance with medicate and Medicare

06/06 – 2011. Nurse Manager – Fairland Adventist and Rehabilitation Center

Over 8 years of nursing experience in providing compassionate nursing services to patients of different age groups and background.

• Coordinate, supervise and manage the daily activities of a team of ten

• Prepare paper work for the admission, transfer or discharge of patients

• Ensure that patients receive the right medication at the right and at the right dosage

• Maintain open communication lines between patients’ relations and management with the goal of optimizing patient care.

• Effectively manage a unit with a patient load of twenty five.

• Prepare annual evaluation of members of my team

• Prepare, set and implement performance goals for team members

• Widely accepted as the main person to train/oriented new nurses to the facility.

2000 – 05/2021. Clinical/Staff Nurse, Holy Cross Hospital

• Served as clinical and charge nurse in the Medical-Surgical unit and Intensive Care Unit. Duties included but not limited to managing the care of patients who were critically ill on life support, medication administration, wound care, administration and monitoring of IV medications and the overall hemodynamic status of the patient via telemetry and electronic monitors.

• Responsible for carrying out the medical orders given by the physician and directing the nursing care of the individual patient.

• Completed Nursing grand rounds daily with the hospital internist based on Evidence based practice.

• Completed AACN-CCRN Adult Certification Review Course.

• Contacted physicians regarding patient care needs and sudden change in condition

• Participated in the evaluation of medical treatment plans and patient discharge planning.

1995 – 2007. Lorien Nursing and rehabilitation center. Columbia, Maryland.

• Charge Nurse of a 40 bed skilled unit, under the direct supervision of the Clinical Care Coordinator, and responsible for coordinating resident admissions, discharges, transfers and admission from the community hospitals.

• Participated in Medical/Wound rounds with the Medical Director and other members of the interdisciplinary team

• Responsible for patient care assignments and supervision of all ancillary and licensed personnel.

• Medication pass and transcription of orders/treatments.

• Performed all aspects of patient care, but not limited to, assessments, interventions, and evaluations according to standards of care and facility Policy.

Professional Membership

• Maryland Nurses Association

• American Nurses Association

• American Association of Nurse Practitioners

References

Upon request

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