Service Representative Customer
Resume:
QUALIFICATIONS
● Fast-paced, dynamic, flexible, and detailed oriented professional with over 35 years of experience in customer service, administrative and clerical functions, and government policy.
● Exceptional communicator in with excellence awards in customer service and complaint resolution.
● Advanced proficiency in all MS applications (including Outlook; Word, Excel, and Teams); PeopleSoft; NeoGov, and Tyler Munis (HR Management software).
PROFESSIONAL EXPERIENCE
CITY OF PASADENA, Pasadena, CA July 2019 – December 2022
Department of Human Resources
CTW Human Resources Specialist
Verify employment for candidates applying to work for the City.
Work closely with candidates to keep them updated as to their status in the process.
Constant communication with the departments as to the status of their candidates.
Administering Oaths.
Set up appointments for fingerprinting and physicals.
Setting up files, filing.
Prepare written examinations, proctoring examinations, preparing information to provide analysts.
Create exam plans for recruitments, update information as it happens, close out exam plans when recruitment is completed via NEOGOV.
CITY OF PASADENA, Pasadena, CA November 1988 - March 2014
Department of Public Works
Principal Operation Specialist
Managed the day-to-day office operation of a division with annual budget of $20 million.
Performed administrative functions working with computerized payroll, scheduling, equipment out-of-service, maintenance management system for work requests and requisitions to purchase materials, and regulatory records.
Developed strong interpersonal skills through internal and external customer interactions.
Provided technical direction, supervision and support to the operating workforce.
Performed month end accounting duties such as accounts payable, purchasing, journal entries, and account reconciliations.
Prepared and coordinated petty cash distribution and credit card expense allocation.
Ensured the swift resolution to operation issues and concerns while complying with company policies.
Successfully created, communicated, and implemented new division wide processes and procedures.
Skillfully handled highly confidential information for over ninety employees.
Ensured staff members adhere to established policies, procedures and controls.
Performed annual performance appraisals on three full time employees.
PROFESSIONAL EXPERIENCE continued
Established job descriptions for the bargaining unit employees clearly detailing roles, responsibilities, and opportunity for growth.
Recruited, interviewed, trained, supervised, motivated staff.
BED BATH & BEYOND, Pasadena, California
Customer Service Representative
March 2017 - Present
Ensured that all guests received a warm greeting at the register.
Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily).
Maintain thorough knowledge of store merchandise, and responsible for selling out -of-stock items.
Pull freight and restock shelves, replace labels with correct pricing information.
EDUCATION
William S Hart High School, Santa Clarita, California
High School Diploma
Graduated - June 1968
REFERENCES
Jane Guo
Coworker
********@*****.***
Sharon Killoran
Supervisor
**********@*******.***
Jamie Arellano
Coworker
***********@***.***
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