Front Desk Clerk
Resume:
Patrick C. Hunter
Suitland, MD 20746
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SUMMARY OF QUALIFICATION
● Competent and reliable professional, commitment to top quality work dedicated and self-motivated individual offering 25 years of experience in quality customer service with proven ability to identify, analyze and solve problem
● Excellent communication, organization and multitasking skills, work well both independently and as a contributing member of the team.
EDUCATION and Certificate
University of the District of Columbia Washington, DC 2016 - 2017 Certification – Front Desk Representative (TRAC) – American Hotel & Lodging Association Potomac Senior High School Oxon Hill, MD 1990 - 1994 Diploma – General Studies
WORK EXPERIENCE
● Received request and processed reservations using property management system to check in guest, assign rooms, checkouts guest and record charges/payments
● Read all logs and make appropriate entries as required. Ensured guest is authorized to use facilities
● Recorded and entered all reservations into lodging and touch property management system
● Answered phones, transferred calls to appropriate individual and handles guest questions
● Performed selected work assignment to ensure room cleaning services are performed on in-house and vacant spaces
● Supervises and coordinates activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, plans layout of stockroom, and other storage areas, considering turnover, size, weight, and related factors of items stored.verify that the correct shipments are received by comparing invoices with the delivered products, Related Employment History
● Planned company, Alexander Va August 2017- Present Lead Concierge
● Stocker Supervisor, Five Below, Greenbelt, MD, March 2016- July 2017
● Front Desk clerk/Concierge, Management Consultant Inc, Fort Myer, Va February 2000- April 2005
● Front Desk clerk / Concierge, Seville Condominiums, Hyattsville, MD, March 2000- July 2003 Other Skills
● Proficient in Building Links, Yardi software and KeyTrack systems
● Consistently awarded additional responsibilities, with a proven record of achievement in meeting and exceeding customer and employer expectations. Ability to effectively use the internet to complete research project and locate answer to commonly asked customers concerns and questions
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