Service Representative Customer
Resume:
Dallas, TX *****
Phone: 469-***-****
Email: *************@*****.***
Joyce Abrams
Professional Objective:
Positive, engaging, and attentive customer service specialist trained in conflict resolution and communication. Seeking to benefit from my interpersonal skills to build customer loyalty and achieve corporate goals.
Summary of Qualifications
Ability to meet important deadlines, and Perform a variety of complicated tasks
Utilize strong analytical skills to solve customer and internal problems
Ability to use independent judgement and discretion
Manage customers on the shut-down report
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Professional Experience
Navigant Cymetrix - Patient Account Representative Lewisville, Texas june 2018- nov 2022
Monitored all delinquent accounts and managed collection activities
Assisted to resolve billing issues for customers through regular enquiries
Performed medical collection activities as per established guidelines
Ensured compliance to HIPPA laws in federal regulations
• Enforce credit terms for all customers.
• Initiated direct contact with internal and external customers including payment negotiation and providing source billing documents as requested.
• Secured and enforce statutory payment rights on a timely basis with respect to Builders Lien and Payment Bond law.
• Work closely with Senior Management to report and consult on all Account Receivable issues
• Evaluated the credit worthiness of new & existing customers
• Attend and present in monthly A/R Meetings
• Assisted in the implementation and development of the Get Paid Software
• Performed weekly review of outstanding invoice listing to coordinate with the customer’s Accounts Payable department to ensure that invoices coming due soon are scheduled to be paid by the customer
• Analyzed and reconcile deductions to the proper credit memos and offset the deductions with the matched credits.
Administered credit balances for all patients and players
Coordinated with customers to answer patient payment plans
Appealed when necessary for underpayment and/or no precertifications and authorizations
Completed all related requests and correspondences from insurance companies
Assisted self pay team members in resolving patient’s account balances
Maintained accurate and timely collections of balances to ensure a balanced deposit each day
Communicated with patients, insurance companies, and other departments to resolve patient accounts
North Texas Toll Authority NTTA- Customer Service Specialist II /Collections Plano, Tx 2015-2017 Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
Exercise independent thinking in meeting customer expectations.
Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image.
• Reconciliation & deduction analysis for AR customers in assigned portfolio
• Commercial collections on past due accounts
• Developing and maintaining client relationships
• Provide excellent customer service
• Ensure deductions are valid; reconcile accounts with customer regarding disputes, returns and discrepancies.
• Work with internal sales team to address customer issues
• Research and ensure proper documentation are obtained to adjust AR balances in a timely fashion.
• Prompt and professional responses to customer inquiries
• Remit denial letters for invalid claims •Inform management of delinquent AR, aged deductions, and any other significant customer's issues.
Ability to create positive customer relationships by defusing angry and upset customers.
Attention to detail-documentation and follow-up.
Ability to understand and apply new concepts.
Waste Management -Collections Lewisville,TX 2012-2015
Providing customer service regarding collection issues, process customer refunds, process review account adjustments, resolve client discrepancies and short payments.Responsible for monitoring and maintaining assigned accounts Customer calls,account adjustments,small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts
• Provide a high level of customer service for both internal and external customers.
• Conduct either monthly or bi-weekly meetings with the sales staff to identify challenges and those customers in default and engage if necessary.
• Generate A/R Adjustments for items being written off.
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Enlist the effort of sles and senior management when necessary to accelerate the collection process
Comcast Cable- Customer Care Irving,Tx 2008-2012
Attracts potential customers by answering products, and service questions; suggesting information about other products and services
Opened customer accounts by recording account information
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;expediting correction or adjustment; following up to ensure resolution
Contributes to team effort by accomplishing related results as needed.
Countrywide Home Loans- Customer Service Representative Plano, TX 2005-2008
Handled escalated calls, and Managed customer accounts
Providing customer service and debt counseling and cross selling products Processed titles, and Transferred funds
Underwriting and problem solving skills
Received inbound calls on customer inquiries
Capital One Auto Finance- Customer Service Representative Plano, Tx 2002-2005 Handled and received inbound calls
Scanned and processed customers contracts and titles
Filed and imaged contracts
Provided thorough and accurate documentation to accounts
Maintained and managed individual account queues, and superior quality assurance
Education
High school Diploma - May 1999
The Colony High School, The Colony, Texas
GPA : 3.8
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