Service Representative Customer
Resume:
ALISHA TAGGER
Lakeville, MA, 02347
508-***-****(H)
******.******@*****.***
Summary
I am a versatile, high energy professional that excels at relationship building. Knowledgeable in providing friendly, thorough, customer service to clients, families and fellow professionals. I am skilled at problem solving and conflict resolution, and able to help encourage teamwork. I am able to network with public organizations and businesses to create successful partnerships. I am highly competent at handling confidential and/or sensitive information.
PROFESSIONAL EXPERIENCE
Medtronic
Customer Service Representative II March 2018 – August 2020 Mansfield, Massachusetts
• Performing in-depth research to answer more complex questions.
• Serves as a primary floor support for agents, Customer Service management and business partners, troubleshoots issues in daily order activities to deliver same day order processing.
• Answer Customers’ questions and addressed problems and complaints in person and via phone.
• Demonstrates excellence in provision of world class Customer Service through competent communication, issue resolution, coaching and mentors.
Mercer HRS
Health & Benefits Counselor July 2017 – December 2017 Norwood, Massachusetts Participant Services June 2007 - April 2008
• Implemented Client loans, withdrawals, hardships, & provided status of approved Client requests. Responsible for changes made to Clients 401k deferral changes for contributions to mutual funds.
• Provided explanations for the changes with account balances due to fluctuation of the Stock Market. I.e. losses and gains handled Client inquiries with transactions, and allocation changes.
• Provided client-specific advice, counseling and representation on matters involving insurance issues, public/private benefits and other legal issues to Medicare beneficiaries and/or their caregivers Answers inbound calls from participants (and others) regarding health insurance products. Products include medical prescription, dental, vision and pre-65 individual/family plans.
• Consults with participants to determine overall health insurance needs and assists with enrollments into any applicable plans.
• Ensures carrier, state, and company guidelines are adhered to.
• Conduct outbound calls when needed to follow up on a participant’s case.
• Properly documenting and updating business systems for reporting
• Strong adherence to call center metrics
Fidelity Investment Boston, Massachusetts
Executive Assistant May 2016-December 2016
• Liaison for both internal and external business partners, utilize innovativeness, resilience and teamwork too correlate and schedule meetings.
• Organize international travel plans.
• Complete travel and expense reports for supporting team.
• Implements reports and spreadsheets.
• Utilize internal resources and applications to gather detailed information in a timely and accurate manner.
• Sustain earnings and post earnings calls and schedules.
• Filing, sorting and distribution of mail
The Boys & Girls Club of Brockton Brockton, Massachusetts Executive Assistant June 2008 – May 2016
• Manages the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image.
• Work with the Executive Director, Development Director and Program Director as needed on administrative tasks. This can include calls for maintenance repairs, vendor contracts and services and weekly schedules for program and staffing.
• Supervises facilities and front desk, including orientation and training, performance management and work load.
• Facilitate new hire recruitment and on-boarding processes including but not limited to; job postings, background checks and references, orientation, entry into all applicable systems such as payroll and benefits and maintaining employee files.
Mercer HRS. Norwood, Massachusetts
Participant Services June 2007 - April 2008
• Implemented Client loans, withdrawals, hardships, & provided status of approved Client requests. Responsible for changes made to Clients 401k deferral changes for contributions to mutual funds.
• Provided explanations for the changes with account balances due to fluctuation of the Stock Market. I.e. losses and gains handled Client inquiries with transactions, and allocation changes. Broadview Networks Quincy, Massachusetts
Customer Service Representative August 2004 - April 2006
• First point of contact at inbound call center for Business & Residential Customers. Diagnosed and troubleshoot repair issues; issue repair tickets.
• Provide customer with analysis and explanation of billing inquiries and discrepancies. Issue accurate detailed orders to add lines; change service plan and move existing lines. EDUCATION
Apponequet Regional Technical High School. Freetown/Lakeville, Massachusetts United States Diploma: Graduation date: June 1997
Massasoit Community College Brockton Massachusetts United States Human Services: Expected Graduation date: July 2017 CERTIFICATIONS
• B.E.S.T Imitative Certificate
• Stewards of Children Training
• First Aid & CPR Certified
Contact this candidate