Miguel Arciniega Ortiz

***** ******** **. ********, ** 90602

advm4p@r.postjobfree.com

562-***-****

SUMMARY OF QUALIFICATIONS

Resourceful and diverse revenue producer with vast skills and abilities through training for sales/customer establishments, long-term lucrative relationships with customers as well as leadership, comprehensive product knowledge with account manager skills and superior client services. Interpersonal and articulate able to pursue initiatives that capitalize on strengths and opportunities, proven to successfully identify and anticipate customer needs and business process. PROFESSIONAL EXPERIENCE

S t rategic S t rategies LLC . Whittier, CA

Office Manager – Events & Planning

January 2022 – Current

• Daily office operations that included daily project agendas

• Coordinate event logistics working with venders on location, time, & company cost

• Organizing volunteers and training them on calls needed for election candidates

• Strategizing election events with candidates to targeted audiences

• In charge on sending invitations to electoral constituents & guest speakers

• Set up Meet and Greets for electoral candidates in the districts they are trying to represent

• In charge of sending/replying to text messages and making calls to candidate constituents

• Ordering election banners, buttons, informational pamphlets for events and door drops

• Organize volunteers to walks for candidates & provide election awareness and information TeletracNavman, Garden Grove, CA

Customer Account Manager – Major Accounts

April 2017 – December 2019

• Account maintenance on Major Business Accounts

• Sales demonstrations of new products and services via webinar

• Refresher Training for my account customer base

• Add, remove, and replace fleet tracking equipment

• Manage account fleet coordinating weekly calls to resolve customer issues with company leaders.

• Measure, track, and evaluate company satisfaction with Issue Resolution Customer Surveys

• Provide customer account trials targeting the latest equipment and services offered.

• Upgrade major fleet companies to Electric Logging Devices (ELD) to adhere to new country wide compliance solution.

• Manage Major Accounts in developing special or custom fleet expansion coordinating fleet technical refresh from planning to deployment.

• Identified system gaps between technical support and internal engineering managers. AEROTEK, Torrance, CA

Call Center Training Specialist

Frontier Communications

Nov 2015 – June 2016

• Facilitate all applicable system training

• Sales Training

• Refresher Training based on representative needs

• Product Training for new and previously deployed products.

• Prepare both product and promotional training materials for deployment.

• Measure, track, and evaluate employee progress through the training curriculum to assess if the individual is ready to perform the needed work.

• Provide clear feedback to the supervisory staff on the performance of individual employees’ and corrective action plans when required

• Conversion training for Verizon employees to Frontier Communications

• Trained embedded sales consultants on NEW sales process, systems, products and procedures

• Manage the learning transition by providing floor support as consultants take live calls and providing on the spot assistance/coaching/feedback

• Identified learning gaps and compiled a list for call center leadership for refresher training Senior Consumer Sales Trainer

Verizon Wireless – Irvine, California

May 2010 – February 2015

• Deliver advanced sales skills/products/data, leadership, management, cross-functional and other training sessions using adult learning training methodology.

• Use appropriate media, training materials, and effective presentation skills.

• Identify alternate solutions/learning when delivery challenges arise.

• Manage sales classrooms to create a safe and conductive learning environment.

• Partner with management, attend regional/area/project meetings, and conduct work-group observations with retail store visits, classroom practices, floor observations for effective use of business acumen.

• Lead, prepares, attends, and completes train-the-trainer / certifications as appropriate.

• Lead retail managers and actively participate in team/program meetings.

• Communicate curriculum or program effectiveness back to leadership and or the national curriculum team.

• Conduct peer-to-peer observation to Sales and Senior Sales trainers providing coaching and feedback consistently.

Business Financial Operations Training Supervisor

Verizon Wireless – Irvine, California

May 2008 – May 2010

• Responsible for the day-to-day successful operations for the Business Financial Operations Training team.

• Provide effective two-way feedback to motivate a high performance team and productive environment for the BFO Department

• Recognizes and recommends operational improvements

• Monitors the performance of staff members, according to the established observation standards.

• Effectively executes on the vision, mission, and objectives of the call center

• Coach team to achieve productivity and quality objectives for center.

• Technical inclination to understand processes and system capabilities

• Use tact, common courtesy and discretion to achieve objectives Business Financial Operations Training Consultant

Verizon Wireless - Irvine, California

May 2007 – May 2008

• Train Business Financial Operations-(BFO)/CS representatives on current and new systems.

• Training of BFO/CS representative’s in ACSS, I2K, VISION, NetACE, Workflow Manager, InfoManager System, My Business Account.

• Coordinate training with BFO Leadership

• Developed material for BFO New Hire training.

• Identify emerging trends and issues

• Communicate training issues and resolutions to BFO Leadership

• Organize training classes and training material.

• Resolve training issues and provide department floor support

• Make decisions regarding training issues.

• New Hire Training of BFO/CS representatives

• Develop New hire Training Action Plan with BFO leadership Senior Customer Service Trainer

Verizon Wireless, Irvine, California

Dec 1998 – Dec 2007

• Project management and system training development

• Develop Requirements Template and Business Cases for system enhancements

• Lead/participate in meetings/conference calls

• Ensure appropriate communication/updates are received to all affected channels

• Strong knowledge of Verizon Wireless billing systems

• Enthusiastic and persuasive to gain class buy-in

• Recognized for reliability, persistence and a strong work ethic

• Strong computer and database management skills

• Process Improvement, Technical skills

• Strong leadership skills. Able to work with minimum supervision

• Strong time management and prioritization skills

• Well organized, detail oriented, and self-motivated, strong follow up skills

• Strong oral and written communication skills

Customer Service Representative

Verizon Wireless, Irvine, California

July 1996 – December 1998

• Implemented Customer Satisfaction to every call received

• Provided Bi-lingual assistance when needed.

• Exceeding Quality Assurance

• Customer Service inquiries for consumer accounts

• Manage Managed Corporate/ Employee Liable accounts

• Billing and account resolutions with World Class Customer Service

• Provide Device and Accessory sales to high end customers

• Provided resolutions for escalated customer

EDUCATION

Strayer University – Business Management

On track to graduate spring of 2023

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