Administrative Assistant Executive

Melissa Hadley

Moody, Texas *****

254-***-**** ***********@*****.***

EXECUTIVE ADMINISTRATIVE ASSISTANT

Detail-oriented and passionate Executive Administrative Assistant, with excellent knowledge of providing dedicated administrative support to executive units. Skilled in acting as a core point of contact for queries. Effectively able to handle requests and queries appropriately. Expert in monitoring and overseeing office supplies and equipment, and producing reports and presentations. Demonstrated ability to aptly balance and prioritize workload, handle multiple tasks and demands in a productive manner. A Customer Service Expert with a solid background in leading large-scale organizational change and improvement efforts utilizing thorough understanding. Excellent skills in building rapport with customers of all levels, using relationship as a value add to gain client and organizational trust; has been adept at gathering data through listening and advanced prequalification processes to modify and upgrade training tools based on client requirements.

Core Competencies:

· Provide quality customer service to a diverse population in a professional and positive manner.

· Assess and make appropriate referrals and provide in-depth case management for multi-program services

· Knowledge of Workforce System services including Employment Services, CHOICES, WIOA, FS E&T, NCP, Worker Profiling and Child Care.

· Ability to apply knowledge of applications, resumes, interviews and job banks to assist customers with job search need.

· Requests Management

· Correspondence Handling

· Scheduling

· Documentation

· Filing

· Reports Production

· Meeting Oversight

· Message Routing

· Events Management

· Research and Reporting

· Stock/Inventory Management

· Customer Relations

· Active Listener

· Public Relations

· Documentation

· Strong Communicator

· Detail-Oriented

· Written/Verbal

Communication

· Report Writing

· Computer Savvy

· Problem Solver

· Microsoft Office

· Scheduling

Employment History

Online Business Owner Self-Employed 02/2019 – Present Generate and update products, content, and promotions. Work with client to build rapport and sales via the website, email and phone calls. Plan, define and implement product pages and functional improvements to improve product turnover. Package, ship and track products to ensure efficient and safe delivery. Utilize customer statements to analyze savings and possible value-added services. Maintain files and administrative records for future use. Establish or identify prices of goods and services and tabulate the bills. Resolve customer complaints.

Workforce Development Technician Workforce Solutions - Temple, TX 12/2004 – 02/2020 Effectively counseled customers in relation to job opportunities by providing employment and job matching services to job seekers including, database searches for qualified applicants based upon current employer job orders, assists customers with conducting job searches through various matching systems including but not limited to: Work-In-Texas and automated labor exchange programs. Updated applications to ensure maximum exposure of customers to employment opportunities and refers qualified customers on job postings.

Provided customers guidance with entering accurate and appropriate information in Work-In-Texas. Interfaced with Business Services Unit to provide employment and matching services to applicants. Utilized Internet, career exploration and resume software as well as other software and resource materials to assist customers with their job search efforts.

Provided customers with information and referral to the labor market, local workforce system programs, education and training activities in order to reach program and system goals. Melissa Hadley 254-***-**** Pg. 2

Assisted with creating, developing and presenting appropriate resource materials to customers. Office Manager Compass Christian Superstore - Waco, TX 05/2001 - 09/2004 Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Decreased expenditures 15% by implementing inventory controls and standardizing ordering procedures. Saved thousands of dollars in fees and improved the response-rates of direct marketing campaigns by bringing formerly outsourced mass-mailing function in-house. Liaised between employees and management.

Kept data files properly tagged and labeled.

Operated and maintained online database systems.

Created and maintained employee information and bio-data. Ensured departmental compliance to established guidelines. Made travel arrangements for the executives.

Planned and coordinated conferences and meetings.

Educated employees about office code of conduct, procedures and policies. Facilitated interdepartmental communication.

Took meeting minutes and maintained bulletin boards. Performed front desk duties and sorted correspondence. Developed and implemented staff development and coaching projects. Ensured smooth operation of day-to-day office tasks. Executive Administrative Assistant St. Paul’s Episcopal School - Waco, TX 08/2000 – 05/2001 Established, organized, and maintained files, records and reports. Created memos, reports, spreadsheets, exhibits for presentations and applied basic administrative skills to perform standardized duties.

Used intermediate ATS, Microsoft Office Word, Excel, PowerPoint, and organizational software to complete tasks. Provided effective organizational, interpersonal, and communication skills required to help resolve routine problems, answer general questions, and knowledge to escalate to supervisor the more complex issues. Accepted, screened, and routed telephone calls.

Resolved routine and non-routine administrative problems. Executive Administrative Assistant Epiphany Episcopal School - Kingsville, TX 09/1990 – 06/2000 Performed research work and developed documentation. Scheduled meetings, and followed-up with appointments. Welcomed visitors and guests connecting them with the correct staff or group. Maintained schedules such as daily and long-term management of meetings and projects. Balanced conflicting priorities to ensure proper workflow. Conducted and compiled information, and presented it in an appropriate way. Served as the first point of contact for queries.

Drafted and edited correspondence, articles, and reports Developed, implemented, and administered departmental office systems and procedures. Monitored budgets, including expenditures and reporting. Prepared spreadsheets for budgets and grants.

Maintained personnel records, and assist with interviewing processes. Education

Texas A & M University - Kingsville, Texas

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