Service Representative Medical Assistant

MELISSA FOURNIER *** Anderson St Crestview, Florida 32536 850-***-**** ***********@*****.***

CERTIFIED CLINICAL MEDICAL ASSISTANT

Professional with 20 years of customer service experience looking to use recent college education and training to work in the Medical Field.

Clinical Skills:

— CPR Certified

— HIV & Blood Borne Pathogen

— EKG

— Phlebotomy

— Injections

— Patient Vitals

— Specimen Collection

— Medication Administration

— Nutrition/ Specialized Diets

— Visual Acuity

— Urinalysis

— Physical Examination

Administrative Skills:

— Microsoft Programs/Basic

— Medical Billing & Coding

— Formatting for Medical Records

— Data Entry (35 WPM)

— Data Management

— Managerial Skills

— Cash Handling

— Supply Ordering

— Appointment Scheduling

— Inventory Control

— Payroll Record Keeping

— SIMCHART

Education:

Pensacola State College, Pensacola FL, 2020

Pensacola School of Massage and Health Careers, Pensacola FL, 2015-2016

Northwest Florida State College, Niceville FL, 2008-2010

High School Diploma, Crestview High School, Crestview FL, 1998-2002

Degree:

ASSOCIATES

Certifications:

CPR CARD, 2020 American Heart Association

Certified Clinical Medical Assistant (CCMA), 2020

BBP and HIV Training, 2016

CPR Training, 2020

EMT National Registry, 2003

Professional Experience

Quality Primary Care

March 2021- Present

Lead MA. Check in patients, take vitals, update chart, give injections, place orders, create appointments, inform patients of results, return patient phone calls to answer questions, blood draws when needed, add charges to patient bill at the end of the day and finalize super bills. I also complete prior authorizations for medications when needed and communicate with the pharmacies. I also assisted urgent care when short staffed checking in patients, processing payments and taking vitals.

Niceville Family Practice

February 2018- March 2021

Lead MA. I take vitals, prep patient charts, perform EKG’s, remove stitches and sutures, provide wound care, give injections/vaccines, create orders and attach proper diagnosis for insurance purposes, provide patient's individual education, perform breathing treatments, create/cancel appointments, complete Prior Authorizations through covermymeds.com, access FL shot records to print the needed school entry forms for admissions, perform A1C’s, answer messages daily and phone calls while running clinic. I also fax paperwork or documents needed for office visits or other locations upon request. I call patients with results on labs, x-rays, ultrasounds, or mammograms. I run the clinic Monday through Friday, while checking in patients for 2 providers two days out of the week instead of just one. I also assist the provider with PAP smears, annuals, school/sports physicals including eye exams as well as mole/skin tag removals using cryofreeze or a hyfrecator machine depending on providers' preference.

Sacred Heart Medical Group Call Pool

OBGYN

June 2016-September 2017

I checked in patients for Dr. Duke, Dr. Sontag, Dr. Lile, Dr. Stalnaker and ARNP Emily Stilwell. I administered rhogham, tdap, and flu vaccines also listened to fetal heart tones when needed and kept all rooms stocked. I asssisted the Doctors’ in the room with patients for annuals or cervical checks. I’m very good at multitasking and keeping up with the high patient volume and fast paced environment.

Family Practice

October 2016

Dr. Gutierriez office I assisted in blood draws, injections, calling in prescriptions and calling patients to inform on lab results.

April 2017

Dr.Hickman’s office I took patient vitals, assisted in updating patient charts, and reviewed lab results to clear out daily tasks

Pediatrics

November-December

I checked in patients, gave injections, breathing treatments and provided checkout summaries.

Clinical Medical Assistant Externship

March-April, 2016 (240 hours)

My experience during this externship included vitals, triaging, immunizations (HEP B/PPD/Flu), EMR entry, UA test, Flight/DOT/Work physicals which included EKGs. I found that my down to earth personality and genuine compassion for people really helped me connect with my patients on a level I know they weren’t used to experiencing.

*Externship Evaluation from Practice Coordinator can be viewed upon request.

Alorica Pensacola, FL

December 2011- August 2015

I was a customer service representative for AT&T. I dealt with interpreting and calculating bill statements, impound/ outbound calls, provide plans based on customers’ wants and multi task while resolving customer issues.

Cleaning/Painting Professionals of Northwest FL, Holt FL

May 2003- November 2010

I did general housekeeping, purchased items needed for specific job such as paint or other materials required, supervised or delegated duties to others for the day.

Combat Medic U.S. Army Reserves, Mobile AL

August 2002-January 2007

Developed leadership skills, treated wounds and burns, performed basic triage and life support, inserted IVs and ET tubes.

Contact this candidate