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Angie Ng

Mount Pleasant, WI ***** ● 312-***-**** ● advm2t@r.postjobfree.com ● www.linkedin.com/in/angie-ng Efficient, highly organized and a can-do attitude with a strong history of providing top-notch administrative support and operational team player in fast-paced corporate departments. A diplomatic communicator with interpersonal skills when interacting with various levels of internal personnel and external customers. Proficient in Microsoft Office Suite and a quick learner of other business software. Experienced in collaboration and coordination between departments. Prioritize workloads, manages meetings, travel schedules and expenses. Skills

• Detail Oriented

• Time Management

• Self-Motivating

• Technical

• Problem-solving

• Multi-tasking

• Process Improvement

• Reconciliation Reports

• Managerial Support

EXPERIENCE

Sr. Specialist, Walgreens Insurable Risk, Deerfield, IL (October 2019 – Present) Provide support to Insurance, Liability Claims and Workers Compensation Teams. Facilitate 3rd Party Claim Administrator and participate in short term projects.

Process and maintain new and renewed Surety Bonds.

Collaborate with Executive Assistants to secure signatures for Surety Bonds.

Create bond approval requests; secure approval signatures and maintain bond approvals. Create a spreadsheet to monitor the status of approvals.

Manage and facilitate notary application process.

Review monthly bond invoices and process timely payments.

Participate in the annual process of completion for the Pharmacist registrations.

Facilitate landlords, lenders, and management companies with document for closing on specific locations.

Facilitate both internal and external Analyst and Examiners with claims.

Collaborate with IT to design a SharePoint site to share lease documents.

Collaborate with 3rd Party Claims Administrator and HR on the Wage confirmation.

Review and research new Workers Compensation claim notifications.

Manage department calendar for various Team meetings, domestic and international.

Manage and maintain department files, record retention and storage of files, on-site and off-site.

Collaborate with the Mail Services department on special requests. Review, manage, distribute daily Digital Mail.

Prioritize daily work and deliver successful results, timely. Information Desk Technician, ComEd, Joliet, IL (January 2017 – October 2019) Provided support to a team of 50 associates within the Operations Center. Collaborated with multiple departments to manage emergency situations, ensuring safety of team members both in office and on job sites.

Generated and maintained outage tickets for distribution to dispatchers, ensuring accurate information.

Collaborated with dispatchers to manage and execute work orders for repair during emergency conditions.

Organized call tickets by urgency and provided periodic updates to key managers throughout the work repair process.

Collaborated with colleagues and designated region’s leads to orchestrate responses to numerous calls during storms.

Developed and maintained policy and procedures of an Information Desk Technician. Angie Ng • Page 2

Senior Coordinator, Internal Audit and Compliance, GATX Corporation, Chicago, IL (January 2010 – March 2016) Provided support to 8 Audit and Compliance team members, coordinated travel schedules for domestic and international trips. Collaborated and planned audit meetings, tracked audit workflow and project statuses, generated weekly reports for department and client meetings. Administered and managed company on-line training via LMS. Managed and maintained company policies, department files and records retention.

Administrated and managed global compliance training program, online and off-line.

Collaborated with Captains of 8 vessels to obtain 100% participation from the crew while sailing.

Participated in the development of interactive Code of Business Conduct and Ethics training module.

Participated in annual Purchase Card and Officer Expense audits; coordinated global audit reviews.

Drafted and distributed final audit reports to all parties prior to closing and managed files after closing.

Managed internal site housing domestic and international company policies.

Organized successful outings for both internal and external auditors.

Planned and coordinated the company/department move. Senior Insurance Coordinator, GATX Corporation, Chicago, IL (January 2006 – December 2009) Provided support to Insurance team, collected and compiled insurance renewal documentation, managed claim submissions and payments, managed annual renewed insurance ID cards for a fleet of 2000 plus vehicles. Maintained department files and records retention of policies. Provided backup support to reception desk.

Managed vehicle fleet database to streamline annual Auto Insurance renewal and issuance of vehicle IDs; monitored certificates of insurance, licenses, and insurance policies for 2000+ vehicles.

Managed 50 to 75 liability claims on asbestos, exposure to toxic and workers’ compensation claims.

Collaborated with Legal, HR and IT Departments to modernize company’s Business Continuity Plan.

Collected, analyzed, and compiled data for insurance policy renewals. Community Involvement

Member, Fieldstone Homeowners' Association, 2006 - 2020 Member, Lupus Foundation, 2010 - Current

Member, Susan Komen Foundation, 2004 - Current

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