Customer Service Administrative Manager
Resume:
Aimee Justice
Fort Worth, TX
*************@*****.***
•Bachelor's Degree in Business from Arizona State University
•Showed a 13.8% average increase in sales within first month I was hired as the Starbucks Manager.
•Strong customer service, multitasking, management, communication, managing performance and business including all aspects of restaurant management.
•Developed and effective communication skills; written, oral and presentation.
•All aspects of Office Administration including Microsoft Word, Microsoft Excel, PowerPoint, FrontPage and Publisher.
Notary Public in the State of Texas
Licensed Life and Health Insurance Agent
Work Experience
Independent Life and Health Insurance Agent
Notary Public in the State of Texas
Self Employed - Fort Worth, TX
February 2022 to Current
•Assist people wanting Life Insurance while listening to their actual needs and concerns
•Provide Notary Public services as needed
Administrative Manager
Liquid Cab LLC - Denton, TX
May 2019 to September 2020
•Maintain guest specific marketing programs to support product sales.
•Establish and influence digital marketing best practices across the application.
•Produce reports to analyze the performance of online marketing campaigns.
General Manager
Popeye’s Louisiana Kitchen - Gilbert, AZ
September 2016 to March 2019
•I was the training General Manager for 4 store openings before I took the Gilbert location as the active GM.
•Run day-to-day operations at Gilbert location.
•Improved and developed a struggling location I elevated it to receive the 2nd highest standards score in state of Arizona by Popeye's corporate evaluation.
•Spearhead development of complete rebuild, rejuvenation and customer service expectations of staff at struggling location.
•Emphasis on customer service and local marketing efforts.
Starbucks Manager
Safeway - Chandler, AZ
March 2015 to May 2016
•Managed all processes, staff, directives, corporate launches, inventories, ordering, financials and day-to-day operations of the Starbucks Kiosk.
•Consistently managed labor dollars while continuing to provide excellent customer service.
•Built a core customer base and continued to expand that though great customer attention and word of mouth.
•Recruited to open new concept Kiosk.
• From 12/2010 - 3/2015 I was a stay at home parent.
General Manager
Einstein Noah - Tempe, AZ
January 2010 to December 2010
•Supervised several processes and tasks essential to the flow of the restaurant and effectiveness of the location.
•Accountable for projections, P & L statements, weekly inventories, training & developing, hiring/ terminating, implementing marketing, cash handling, bank deposits and scheduling.
•Constantly overseeing quality and production.
General Manager
Canyon Café, LLC - Phoenix, AZ
August 1998 to November 2009
•Started as server, host, corporate trainer, catering manager and assistant manager.
•Accountable for ordering, invoice processing, weekly inventories, budgets, P & L statements, trial balance reports and forecasting for a $2.3 million per year downtown Phoenix location.
•Managed several processes and tasks that are essential to the flow of the restaurant and the effectiveness of customer service while mindful of the financials.
•Responsible for up to 60 employees that have multiple job functions, including effective and responsible scheduling for all.
•Experience with determining core market for the restaurant and developing local marketing efforts.
•Hired, developed, terminated, and counseled salaried management as well as hourly staff, including all Human Resource duties.
•Lots of catering experience, negotiating, overseeing, and planning events that served up to 1000 guests.
•Traveled as needed to develop management staff and audit store locations.
Education
B.S. in Global Business
Arizona State University - Tempe, AZ
May 2002
Skills
• Forecasting
• Microsoft Word
• Excel
• Management Experience
• Office Experience
• Sales Experience
• Serving Experience
• Restaurant Management
• Training & Development
• Time Management
• Customer Service
• Cash Handling
• Serving Experience
• Accounts Payable
• Budgeting
• Presentation Skills
• Profit & Loss
• Interviewing
• Inventory Management
• Schedule Management
• Computer Literacy
• Communications
• Marketing
• Business Management
• Event Planning
• Sales Support
Certifications
Notary Public in the State of Texas
ServSafe Manager
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