Service Agent Customer
Resume:
Classification: Internal
CAREER OBJECTIVE:
KHADIJA ABDULRAHIM
PROFILE
A dynamic and professional Kenyan customer care agent with 6 years’ work experience who has a relentless drive to deliver more than just results. I currently work with Jumeirah Group, a leading brand in hospitality with great properties like Burj Al Arab and the renown Dar al Masyaf Villas, which are ranked among the best on Trip advisor in Dubai and its where I proudly ploy my trade. I am tolerant and able to work in culturally and racially diverse environment. I enjoy being part of, as well as leading a successful productive team. I am quick to grasp new ideas and concepts and develop innovative and creative solutions to problems to make guests feel cared for, valued, and respected. I am looking to develop and
progress my career as a guest
service executive with an
ambitious, award-winning
property looking to employ
professionals with strong self-
esteem and work culture.
CONTACT DETAILS:
PHONE:
EMAIL:
****.****@*****.***
PERSONAL INFORMATION:
INTERESTS:
• Reading Novels.
• Swimming.
• Sports Activities.
EDUCATION
• KENYAN CERTIFICATE OF SECONDARY EDUCATION:
QUBAA ACADEMY - 2004
• KENYAN CERTIFICATE OF PRIMARY EDUCATION:
BONDENI PROMARY SCHOOL – 1991.
• MOMBASA TECHNICAL TRAINING INSTITUTE:
MICROSOFT OFFICE PACKAGE, COURSE – 2005
ADVANCED SKILLS AND KNOWLEDGE
• Service orientated.
• Responsiveness
• Leadership skills
• Professional Judgment
• Problem solving
• Decision making
• Energetic
• Self-control
• Excellent communicator
• Tactful & articulate
• Well organized
• Influencing skills
• Proficient in Opera PMS system
• Proficient in Microsoft Office
WORK EXPERIENCE
MADINAT JUMEIRAH, DAR AL MASYAF HOTEL, DUBAI
From 2012 to 2019
• Receiving guests and assisting with check in.
• Maintaining the operations of the Villa and Villa Security
• Arranging travel plans for the Guests
Languages: English, Swahili
Nationality: Kenyan
Date o f Birth: 25th Aug 1987
Classification: Internal
• Offering general valet services
• Setting maintenance programs for miscellaneous
equipment within the Villa
• Managing housekeeping duties
• Going through and clarifying the guests bill and check out
• Upselling of the hotel facilities and rooms Offering tailor cur service for each guest
• Building communication and feedback between the
management and the guests
• Serving of the happy hour Drinks and making
restaurant reservation
• Updating the Guest profile, feedback and filing system to ensure
• Guest’s need is met and remembered
• Promoting hotel services and Upselling
• Setting and giving wake up calls to guests
CUSTOMER SERVICE AGENT, MADINAT JUMEIRAH, DUBAI
From 2019 to 2021
• Receiving VIP/Celebrities and assisting with check in.
• Arranging travel plans for the VIP Guests Support / arranging special service requirement
• Going through and clarifying the guests bill and check out Upselling of the hotel facilities and rooms
• Updating the Guest profile, feedback and filing system to ensure Guest's need is met and remembered
Promoting hotel services and Upselling
• Keep records of documents filed or removed, using logbooks or computer.
• Add new documents to file records, and create new records as necessary
• Perform general office duties such as typing, operating office machines, and sorting mail
• Track documents removed from files in order to ensure that borrowed files are returned.
• Gather documents to be filed from departments and employees.
SUPERVISOR, MUSEIM OF THE FUTURE, DUBAI
• Supervisor of 12 staff of kid’s area.
• Making allocation and break timing.
• Assisting in retails when needed
REFERENCES:
Ahmed abdalla
Aquature park
Mohd amin abdalla
***********.*********@*****.***
freddy Ma.
ARCHIVE CLERK, MADAME TUSSAUDS, DUBAI
From 2021 to 2022
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