Service Representative Customer

James Larkin

**** ******* ***. **********, **********

E-mail: advlwr@r.postjobfree.com

Phone:916-***-****

Objective: To obtain a full time position.

Work Experience:

May 2021-September 2022 Safeway, Rancho Cordova,CA

● Greet and attend to customers needs

● Help customers locate item and answer any questions

● Stock and face merchandise

● Assist all departments when needed

● Clean and sanitize the department

● Communicate with the department manager and store manager November 2020 – May 2021 Sportsman’s Warehouse, Rancho Cordova, CA Customer Service Representative

● Attend to customers’ needs for purchasing sports-related merchandise.

● Assist in the Shipping and Receiving Department.

● Sort, label and price newly shipped merchandise.

● Restock store shelves to ensure products are available to customers.

● Provide excellent customer service to customers by being helpful, friendly and approachable. April 2020 – September 2020 Commercial Kitchen Warehouse, Durango, CO Appliance Service Technician

● Provided customer service to business owners needing new or replacement appliances.

● Installed new kitchen appliances and equipment into commercial kitchens.

● Refurbished used kitchen equipment for resale.

April 2018 – September 2019 Animas Transportation, Durango, CO Office Manager/ Dispatcher/ Customer Service

● Provided excellent client relations and phone support to clients.

● Performed Human Resources duties: hired, trained and evaluated staff.

● Generated and distributed requested or required permits or documents.

● Resolved client escalation calls as the supervisor.

● Dispatched drivers to provide ride services to clients.

● Arranged hotels and travel arrangements for employees and clients.

● Coordinated transportation for clients related to large events like weddings and family reunions.

March 2017- March 2018 Arrow Fire Protection, Durango CO Fire Suppression Service Technician

● Provided excellent customer service to clients.

● Built strong customer base to support company’s direction.

● Led monthly employee meetings.

James Larkin

3829 Marconi Ave. Sacramento, California

E-mail: advlwr@r.postjobfree.com

Phone:916-***-****

● Supervised a team of six technicians.

● Coached and mentored staff to meet or exceed expectations.

● Assisted representatives with questions regarding fire suppression systems maintenance, repair and scheduled service.

● Collaborated with peers and managers on process improvements. February 1998- March 2017 Arrow Fire and Safety, Durango, CO Owner, Vice President and Operator

● Responsible for accounting function of the business.

● Performed duties related to Human Resources: hired, coached and trained staff.

● Supervised a team of six to eight technicians and sales staff.

● Excellent problem solver and resolved conflicts and issues quickly and professionally.

● Coached and mentored staff to meet or exceed expectations.

● Daily operational leadership and support through work distribution and monitoring.

● Coordinated with staff in scheduling inspections of fire suppression systems.

● Collaborate with peers and managers on process improvements.

● Worked my way up from Technician to part owner of the business.

● Managed business practices to provide best service to customers.

● Built strong, trusting relationships with customers and co-workers.

● Provided detailed training on fire suppression system maintenance and customer service to technician staff.

● Expert knowledge of hand and power tools.

● Installed, serviced and repaired fire suppression systems to meet state regulatory requirements and codes.

● Worked closely with local fire departments and fire marshals to comply with regulations.

● Quick learner and able to apply knowledge to getting a task or project completed.

● Researched and provided bids for large state, county and city jobs. Education: 1989-1992 William H. Hall High School – West Hartford, CT

● General Education

● High school diploma

Interests: Community volunteerism, outdoor activities, creative writing. References: Available upon request.

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