Customer Service Specialist
Resume:
Vicki Williams
Beaumont, TX *****
**********@*****.***
Work Experience
Customer Service Representative
Hinduja Global Solutions - El Paso, TX
March 2021 to Present
1. Provided assistance to clients
• Answered phone and assisted clients with changes
• Created customer appointments
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
• Inventoried stock
• Operated the cash drawer
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Operated the live chat
• Wrote call center scripts
• Windows
Personal Assistant
Segnik Management - Houston, TX
August 2016 to January 2022
I assist with every day living. I cook, clean, shop, issue meds, laundry and bathing. I also help client with important paperwork and bill pay. I make appointments and see them through Education
Associate in Science and Business Administration in Business CTU Online - Colorado Springs, CO
October 2015 to April 2020
Skills
• Cooking (10+ years)
• Personal Assistant Experience (10+ years)
• Computer skills (10+ years)
• Organizational skills (10+ years)
• Call center (2 years)
• Cleaning Experience (10+ years)
• Meal Preparation (10+ years)
• Patient Care (10+ years)
• Microsoft Office (2 years)
• Office experience (10+ years)
• Employee orientation (10+ years)
• Front desk (10+ years)
• Intake (10+ years)
• Customer service (10+ years)
• Time management (10+ years)
• Live Chat
• Social Work
• Change Management
• Assistant manager experience (10+ years)
• Dementia Care
• SharePoint
• Customer support (10+ years)
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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