Customer Service Assistant Manager
Resume:
Adele Barone
advlwe@r.postjobfree.com
Objective:
To be associated with a company in the hospitality industry where I can utilize my extensive knowledge and experience in sales and customer service to gain further experience simultaneously enhancing the company's productivity and reputation.
Work Experience:
Morton’s Steakhouse, Boca Raton, FL
Server October 2021 – Present
High end steak house with detailed follow through on all steps of service
Red Rock Resort, Terra Rossa - Las Vegas, NV
Server June 2019 to October 2021
•Full service knowledge, Gaming and maintenance of guests' dining experience.
•Meeting and maintaining Station Casinos' standard of service.
•Comprehensive Italian menu and wine knowledge in and upscale environment.
•Generating top sales performance through vast, high-end clientele.
•Anticipating guest needs going above and beyond with exceptional customer service.
Las Vegas Chop House, McCarren Airport, Las Vegas, NV
HMS Host September 2013 to April 2019
•Thrived within busy, 12-table station, high-volume environment.
•Prioritized and provided exceptional customer service.
•Full service knowledge, gaming and maintenance of guest's dining experience.
•Followed all SOPs set forth by company policies.
•Went above and beyond providing memorable guest experiences.
•Full menu and bar knowledge.
Smith Center of Performing Arts
Lead Server February 2012 to June 2013
•Lead position for all major events with staff for setup, function and gaming.
•Banquets for upwards of 500 guests.
•Successfully oversaw BEO events from start to finish.
•Maintained eight-table section in high-volume, performance driven Cabaret Jazz Venue.
•Executed all load-in/load-outs for major Broadway productions.
•Ensured proper setup in Green Rooms for performers.
Volare Italian Restaurant
Server December 2007 to January 2012
•Thrived within busy, high-volume environment.
•Comprehensive knowledge of food and wine pairings.
•Generated top wine sales.
•Competency with Microsoft OpenTable.
•Upheld all company policy and procedures.
•Maintained all service standards and gaming, from beginning to end of service.
Capital Grill
Lead Server February 2005 to November 2007
•Successfully performed in a fine-dining, steakhouse environment.
•Full menu and wine knowledge.
•Lead in wine locker sales and wine sales two years in a row.
•Trained in standards and verbiage set forth by company, greeting to farewell.
•Awarded 5 Stars for varying acts of customer service.
Pazzo’s Ristorante and Banquets
Assistant Manager& Captain December 1995 to December 2005
•Ran staff of 50 employees in a fine-dining room.
•Staffed service team and trained them on proper serving technique and selling.
•Ensured all aspects with detailed follow-through for reservations.
•Acted as liaison between outside vendors to ensure success.
•Oversaw all events including weddings, wine dinners and corporate luncheons.
•Oversaw event and staff for highly-detailed BEOs.
•Developed and maintained extensive client contact thus ensuring guest satisfaction.
•Developed detailed menu, trained staff in fine-dining service.
•Comprehensive communication skills with both client and colleagues
Certifications and Licenses:
•Food Handler Certification
Skills:
•Banquet Experience
•Catering
•OpenTable
•Restaurant Experience
•Serving Experience
•Assistant Manager Experience
•Host/Hostess
•POS
•Culinary Experience
•Bartending
•Inventory Control
•Event Planning
•Guest Services
•Supervising experience
•Restaurant management
•Italian
•Sales management
•Employee orientation
•Management
•Merchandising
Contact this candidate