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Customer Service It Specialist

Location:
Philadelphia, PA
Posted:
February 27, 2023

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Resume:

Paul Dooley

Philadelphia, PA

267-***-**** advlwd@r.postjobfree.com

Professional Experience

Robert Half Technology

Recruiting IT Specialist December 2021 - November 2022

● Develop recruiting strategies designed to identify qualified candidates through various recruiting tools and job boards

(LinkedIn, Indeed, Salesforce, Dice, CareerBuilder, Monster, etc.)

● Evaluate candidates’ strengths compared with clients’ requirements through evaluating, screening, and interviewing 10-15 candidates weekly

● Source for top market skill sets for both Infrastructure and Application Development technology positions

● Develop and maintain diverse technology skillset candidate matrix

● Successfully market top-talent candidates to diverse client base with technology need

● Negotiate wage rates and other terms and conditions of employment with candidates, and gain commitment from candidates for current and future job requirements

● Complete necessary pre-employment processes including reference checks and background/drug tests

● Identify top accounts, target skill sets, key market segments, and clients’ staffing requirements

● Communicate with peers by sharing recruitment “best practices”

● Providing accurate and thorough documentation on contract employees in applicant tracking systems or other documentation tools

● Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and generate sales leads

● Utilized Salesforce for ATS

HealthCare Services Group,

Account Manager January 2021- November 2021

● Served as a Account Manager for numerous facilities to make sure budgets were met and executed correctly

● Acted as primary POC for Senior Directors, Directors, Senior Management, and Team Leads at 4 different homes

● Managed and Overseed 30+ employees to make sure the operation was going smoothly and as planned.

● Overseed all inventory and created schedules for a 30 person roster while making sure all other needs for the patients were met

State Farm

Insurance Agent March 2020 - December 2021

● Market to 100+ potential clients per day and build relationships with them to keep them with the company long term.

● Discover potential gaps in coverage for new and existing customers. Then use needs based selling to prevent them and their families from potential financial loss.

● Train new employees on sales tactics and customer service techniques.

● Work within a team to manage 7,000+ households and meet office sales goals. Project Manager at BSI April 2019- November 2019 (Intern)

● Responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring these projects are on time, on budget, and executed appropriately. CBS 610 WIP Sports Radio (Philadelphia, PA)

Technical Analyst December 2015- April 2016 (Intern)

● Worked with the On-Air Staff in researching and relaying different sports statistics for the on-air morning show. Senior Project

Extracurricular Accomplishments: 5 year Student Athlete NCAA Division 2 Quarterback Competitive Drive/Open Minded/Strong Leader

Education & Certifications

Bachelor of Science, May 2020

West Chester University, Westchester, PA

Chestnut Hill Academy Highschool, May 2020



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