DeDee Carson

San Antonio, TX *****

advlvs@r.postjobfree.com

+1-830-***-****

Sympathetic and organized medical assistant with 17 years of professional experience. In every position I've held have strong customer service,resolution skills,medical terminology and logical reasoning and management skills. I will be a great asset in whatever I do! Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Virtual Medical Assistance

Texas Virtual Medical Assistant - San Antonio, TX

January 2022 to Present

virtual medical assistant (vma) is a clinical staff who remotely performs medical duties and admin tasks. they handle reception, prescription refills, insurance verification, prior authorization, emr data entry, patient setup and intake, scribing, billing and coding. less common tasks are peer-to-peer review documentation, remote patient monitoring, chronic care management, and referral records requests. Freelance contract position per diem

Medical Assistant/ Med technician

Doctrust

October 2013 to Present

Prn assignment Contract Medical Assistant/Med technician for National guard/United States Army completely SRP.

The medical section of the SRP includes a series of medical examinations and evaluations consistent with the PULHES Factor rating scheme, which is used to qualify an soldier's physical profile for each military skill. PULHES stands for physical capacity, upper body, lower body, hearing, eyes, and psychiatric.[9] The soldier can also anticipate to receive immunizations, the taking of a blood sample, electrocardiography

(if needed), and a dental exam. Upon completion of this section, the soldier will meet with a health care provider. The provider will review all of the data collected on the soldier throughout the SRP to determine the overall deployability of the soldier. The soldier is then classified as medically deployable or non- deployable.

Field specialist lead manager

Curative inc - San Antonio, TX

April 2020 to April 2021

This was a contract position.

• Responsibilities

• Covid nasal /oral /nasopharyngeal swab administration

• Manager team members

• Set schedule for team members

• Inventory control and ordering

• Laboratory accessioning

• Setting up and preparing the mobile testing

• Checking people in for an appointment and directing walk ins

• Tracking and reporting key data points

• Participate in training/retraining and continuing education programs as necessary

• Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agents

• Understand and comply with applicable federal, state and local laws and company policies

• Adheres to quality assurance procedures

• Maintain all HIPAA standards

• Performs other related duties as necessary

Qualifications:

• Have prior customer service experience. Having an assertive and customer friendly style of communicating.

• Organized and reliable

• Drivers license & good driving record

• Tech savvy (tools used: Apple and PC laptops, barcode scanners, Slack, Google Drive, Notion, Metabase, etc.)

• Good overall health: able to stand for 2-hour intervals and lift 20 pounds

• No known exposure to coronavirus or those with COVID-19 symptoms

• Willing, if needed, to be tested for COVID-19

• Comfortable wearing personal protective equipment (PPE – mask, gloves, goggles, coveralls) for 2- hour intervals

RSD Traveling Medical Assistant

Ideaon

October 2019 to April 2020

A CONTRACT POSITION.

The Medial Assistant will travel up to 70% of the time to clinic locations nationwide to support Rapid Site Deployment (RSD). Assist in coordinating shipping of clinic supplies with internal and external partners to ensure successful events through to completion and transition on-going activities to permanent operational teams. Works with patients and providers to provide exemplary customer service by performing routine front and back office duties, to include phones, data entry, and assisting in the examination process of patients under the direction of a physician. Interviews patients, measures vital signs and records information on patients' charts, draws and collects blood samples from patients, prepares specimens for laboratory analysis, and conducts a variety of diagnostic tests. Essential Duties and Responsibilities

Performs routine procedures to obtain claimant's medical history, record vital signs and complete lab requisitions

Performs standard diagnostic procedures accurately, efficiently, and with the highest quality including but not limited to: 12-lead electrocardiograms, proficient venipuncture, and preparation of lab specimens for laboratory courier, pulmonary function test (PFTs), arterial flow Doppler studies, and other clinical diagnostic studies assigned to meet the needs of the organization Performs housekeeping functions such as: changing exam room table paper, upkeep of cleanliness of the entire office (exam rooms, bathrooms, waiting area, front office, lab room, etc.), ensuring all equipment is clean and presentable

Chaperone during examinations as required

If fluent in other languages, assist claimants and providers with translation of questionnaire forms or during evaluation, as necessary

Responsible for front office duties such as: answering telephones, preparing schedules and confirming appointments, data entry (e.g., referral contracts, post appointment information, review of computerized worksheets manually completed by claimants), filing and inventory including set-up of workstations and computers, troubleshooting computer/internet issues and coordinating with shipping vendors Reviews and edit reports for accuracy (e.g., accuracy in context, grammar, spelling, consistency, etc.) prior to submission to physicians for final review and approval in proprietary software application. Accomplished through review of computerized worksheets, doctor's notes, and verifying information through dialogue with physician

Assists in the retrieval of diagnostic tests for scanning into propriety software application Partners with operational teams and assists in provisioning of medical records Works with providers and operational teams to ensure reports are submitted timely and accurately Assist in the preparation and delivery of reports for all lines of business Responsible for administrative duties on-site including completion of expense reports in a timely manner following company policy

Other duties as assigned to meet the needs of the organization. Medical Assistant Trainer

Texas Oncology

2012 to May 2019

-Home health and Hospice coordinator.

- monitored lab values per protocol setup cross and type /transfusions.

-Escorts patients to and from exam rooms, physician offices, and treatment room as appropriate.

-Records patient data prior to each physician visit, including but not limited to, vital signs, height, weight, allergies, and medication changes.

-Obtains all necessary patient records as required by physician prior to treatment or procedures.

-Prepares and stocks exam/treatment rooms and orders supplies as needed.

-setup and assists physicians with exams and Bone marrow biopsies procedures as requested.

-Administers subcutaneous and intramuscular injections of growth factors, as delegated by RN or physician.

-Maintains all exam/treatment room disinfection protocols.

-Answers patient telephone calls for referral to physician or nurse/pharmacist.

-Phones in prescriptions and makes other patient calls as directed by physicians and RN.

-Informs physician of patient reschedules and no shows.

-Performs other administrative duties, i.e. typing, filing faxing, chart preparation, reception, etc., as requested by supervisor or physician.

National Register Certified Medical Assistant

MEDICAL CENTER WEST- Michelle Berry DO - Boerne, TX 2010 to 2012

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist one DO as well as FNP ensuring optimal patient care and smooth daily functioning of office. Using EMR- health-Tec

Key Results:

● Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed doctor and FNP staff to focus on the health concerns of their patients.

● Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures (e.g., EKGs, spirometry, CLIA waived rapid in house tests)Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

● Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.

● Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

National Register Certified Medical Assistant

Briggs Family Medicine - New Braunfels, TX

2009 to 2010

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assist one MD ensuring optimal patient care and smooth daily functioning of office. Key Results: Using EMR - Athena

● Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed doctor to focus on the health concerns of their patients.

● Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures (e.g., EKGs, ABIs, chemistry analysis, hematology, and urinalysis).

● Daily callbacks on labs and radiology.

● In this practice I gained OB/GYN experience. Assisting with colposcopies and following education for new mother though pregnancy and birth.

● Also work with Texas Vaccines for Children (TVFC)- ordering and state paperwork and supply ordering.

● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

● Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction. National Register Certified Medical Assistant/Phlebotomist Briggs Family Medicine

2009 to 2010

Serve as a key member of interdisciplinary healthcare team for a busy family medical practice. Assisting two MD's and 3 PA's ensuring optimal patient care and smooth daily functioning of office. Using EMR- E-MDS

Key Results:

● Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed doctor to focus on the health concerns of their patients.

● Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures (e.g., EKGs, ABIs, chemistry analysis, hematology, and urinalysis).

● Daily callbacks on labs and radiology.

● Supply ordering and management of multiple clinics

● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

● Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.

● Patient Care and Counseling.

National Register Certified Medical Assistant/ Office Manager/Phlebotomist Canyon Lake Medical Clinic - Canyon Lake, TX

2004 to 2008

Serve as a key member of interdisciplinary healthcare team for family medical practice. Assist one MD and one FNP ensuring optimal patient care and smooth daily functioning of office. Key Results:

● Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing) that allowed doctor to focus on the health concerns of their patients.

● Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures (e.g., EKGs, ABIs, chemistry analysis, hematology, and urinalysis).

● Daily callbacks on labs and radiology.

● Billing and coding.

● Employee scheduling and counseling

● Also work with Texas Vaccines for Children (TVFC)- ordering and state paperwork and supply ordering.

● Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

● Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction. Samsonite Company Store - New Braunfels, TX

Assistant Manager/Sales Representative

Serve as a key member of sales retail luggage store ensuring daily functioning of store.

● Demonstrated proficiency resetting store inventory with displays and ordering stock.

● Training of sales associates.

● efficient handling of administrative duties (e.g., answering phones, scheduling employees, and bank deposits, sales reports daily weekly and monthly.)

● Customer Service

● Sales

Assistant Manager

SAMSONITE COMPANY STORE - New Braunfels, TX

March 1999 to June 2001

Samsonite Company Store – New Braunfels, TX

Assistant Manager/Sales Representative

Serve as a key member of sales retail luggage store ensuring daily functioning of store.

• Demonstrated proficiency resetting store inventory with displays and ordering stock.

• Training of sales associates.

• efficient handling of administrative duties (e.g., answering phones, scheduling employees, and bank deposits, sales reports daily weekly and monthly. )

• Customer Service

• Sales

• Inventory control / management

Customer Service Manager/Department Manager

Wal-Mart - New Braunfels, TX

1996 to 1999

Scheduling of cashiers and various associates

• Display arranging and ordering stock

• Customer Care/Problem solving

• Cashiering

• Inventory control

• Cash control

•

• Merchandising

•

• Planogram resets

•

• Staff management 5-40

• iOS

• Proficiency in Microsoft Office and customer service software.

• Outstanding written and verbal communication skills.

• Good understanding of management practices and techniques.

• Excellent leadership and interpersonal skills.

Education

Associate's degree in Medical Assistant

Texas careers - San Antonio, TX

September 2004 to May 2005

High School Diploma

New Braunfels HS - New Braunfels, TX

August 1992 to 1996

Skills

• EMR Systems (10+ years)

• Experience Administering Injections (10+ years)

• Laboratory Experience (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (10+ years)

• Phlebotomy (10+ years)

• Venipuncture (10+ years)

• Vital Signs (10+ years)

• Athenahealth

• Patient Care

• Medical Scheduling

• Transcription

• Medical Billing

• Computer Operation

• Office Administration

• Insurance Verification

• Triage

• Clerical Experience

• HIPAA

• Medical Terminology

• Medical Coding

• Office Management

• Phone Etiquette

• Epic

• Cerner

• Quality Assurance

• ICD-10

• Computer Skills

• QuickBooks

• Caregiving

• Customer service

• Mobile testing

• Conflict management

• Merchandising

• Management

• Medical receptionist

• Hotel experience

• CPT Coding

• TABC certificate

• Servsafe food handlers certificate

• Supervising experience

• Upselling

• Windows

• Guest relations

• Guest services

• Data collection

• Customer relationship management

• Data entry

• Microsoft Office

• Human resources

• Leadership

• Microsoft Excel

• Test automation

• Restaurant experience

• Nursing

• Business administration (10+ years)

• Field Service

• Agile

• Medical records (10+ years)

• Medical billing (10+ years)

• Insurance verification (10+ years)

• Athenahealth (5 years)

• DME (10+ years)

• Organizational skills (10+ years)

• Phlebotomy (10+ years)

• 10 key calculator (5 years)

• Supply chain management (10+ years)

• Schedule management (10+ years)

• Supervising experience (10+ years)

• Employee evaluation (10+ years)

• Inventory control (10+ years)

• ADLs (10+ years)

• Bank reconciliation (8 years)

• Merchandising (10+ years)

• Training & development (10+ years)

• Chairside assisting (10+ years)

• OSHA (10+ years)

• Diagnostic evaluation (10+ years)

• Experience administering injections (10+ years)

• Blood sampling (10+ years)

• Individual / group counseling (10+ years)

• Mentoring (10+ years)

• Inventory management (10+ years)

• Sterile processing (10+ years)

• Acute care (10+ years)

• CPR (10+ years)

• Leadership (10+ years)

• Logistics (10+ years)

• Adaptability (10+ years)

• Time management (10+ years)

• Empathy (10+ years)

• Sales

• Microsoft Word

• Front Desk

• Microsoft Powerpoint

• Filing

• Patient monitoring (10+ years)

• Accounting

• Care plans (10+ years)

• Administration and business operations (10+ years)

• Occupational health

• Joint operations

• Customer service (10+ years)

• Athenahealth (3 years)

• EMR systems (10+ years)

• Direct support (10+ years)

• Team management (10+ years)

• Meditech (10+ years)

• Patient care (10+ years)

• Clinical instruction (10+ years)

• Workday (10+ years)

• Phone etiquette (10+ years)

• Problem management (10+ years)

• Conflict management (10+ years)

• Alternative dispute resolution (10+ years)

• Medical scheduling (10+ years)

• Specimen collection / processing (10+ years)

• Communication skills (10+ years)

• DocuSign (5 years)

• Medical documentation (10+ years)

• Resource Description & Access (10+ years)

• HIPAA (10+ years)

• Microsoft SharePoint

• Case management

• Motivational interviewing

• Business management (10+ years)

• Databases

• Documentation review

• Computer literacy

• Typing

• Administrative & Business Operations (10+ years)

• Schematics

• Hospitality

• Phone triage

• English

• Computer Networking

• DABI (10+ years)

• PFT (10+ years)

• nebulizer (10+ years)

• coaguchek (10+ years)

• Clinical instruction (10+ years)

• COVID /influenza/strep/hcg testing (10+ years)

• ear lavage (10+ years)

• Hospitality (10+ years)

• ICD-9

• Administrative experience

• Basic math

• Research (10+ years)

• Negotiation (10+ years)

• 10 key typing (5 years)

Languages

• English - Fluent

Certifications and Licenses

CPR Certification

BLS Certification

Food Handler Certification

August 2021 to August 2023

TABC

August 2021 to August 2023

CCMA Certification

BLS for Healthcare Providers

Covid vaccinated

Present

RMA

Certified Medical Assistant

AED Certification

JKO anti-terriorism certificate

January 2023 to January 2024

Assessments

Electronic Health Records: Best Practices — Highly Proficient August 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Attention to Detail — Proficient

November 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Medical Terminology — Highly Proficient

August 2020

Understanding and using medical terminology

Full results: Highly Proficient

Verbal Communication — Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Front Desk Agent (Hotel) — Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Nursing Aide Skills — Familiar

August 2019

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Familiar

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Medical terminology — Expert

October 2021

Understanding and using medical terminology

Full results: Expert

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Delivery driver — Highly Proficient

May 2022

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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