Resume

My Resume

Pauline Cruz

Productive, fast pass,and accuarate in every assignment or job given to me. Great with people.

Contact Information

advlrt@r.postjobfree.com

+1-909-***-****

Executive Summary

Motivated customer service specialist with over 10 years retail experience in a fast-paced environment.

Work Experience

Assistant Manager

99 Cents Only Store

Oct 2017 - Current

* Front end operations, cashier cash in* Front end operations, cashier cash in all employees and cash

outs employee after shift ended,provide employees with there supplies need, breaks and meals

according to there start times.* Making sure store is up to code and Safty Hazords are met* Count store

safe, report stores earning for the day to stores DM, Secure store and end day with setting store alarm.

Assistant Manager

Dollar Tree

Mar 2015 - Aug 2017

months)* Investigated and resolved customer inquiries and complaints in an empatheticmanner.*

Cross-trained and backed up other customer service managers.* Adhered to all confidentiality

requirements at all times. requirements at all times.* Met all customer call guidelines including service

levels, handle time and productivity.* Solved unresolved customer issues.* Promptly responded to

inquiries and requests from prospective customers.* Assumed ownership over team productivity and

managed work flow to meet or exceed quality service goals.* Strong leader of customer support staff.*

Facilitated inter-departmental communication to effectively provide customer support.* Scheduled staff

shifts to cover peaks and lulls in customer inquiries.* Trained staff on operating proc

edures and company services.* Provided accurate, specific and timely performance feedback for CSRs.*

Identified individual development needs with appropriate training.* Followed-through on all critical

interdepartmental escalations to increase customer retention rates.* Resolved associate, tool and

service delivery issues revealed by statistical reports.* Fostered an environment which encouraged

continual process improvements.* Updated customer orders from start to finish in an accurate and

timely manner.* Effective liaison between customers and internal departments.* Maintained accurate

records of past due customer account activity.* Developed highly empathetic client relationships and

earned areputation relationships and earned a reputation for exceeding service standard goals.*

Maintained up-to-date knowledge of product and service changes.* Managed work flow to exceed

quality service goals.Stockroom Associate

Wex Clerk

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