Hi, I'm Amber Redden.

Bartender/Server

631-***-**** advlrg@r.postjobfree.com Centereach, NY 11720

Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Friendly bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail. Customer-oriented Bartender offering 25-year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities. Versatile Bartender with 25 years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base. Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations. SUMMARY

• Suggestive Selling

• Beer, Wine and Soju Cocktails

• Extensive Spirits Knowledge

• Outstanding Customer Service

• Alcohol Ordering

• Safe Serving Knowledge

• Anticipating Guest Needs

• Health Codes Compliance

• Handling Difficult Customers

• Proficient in Mixology

• Maintaining Glassware Stock

• Professional Service Standards

• Bar Operations and Logistics

• Interpersonal Relationships

• Cash Handling and Management

• Hospitality and Guest Service

• Multitasking and Prioritization

• Supply and Inventory Maintenance

SKILLS

Bartender 04/2015 - Current

Katies Smithtown, NY

• Maintained detailed inventory of bar supplies and stocked work areas.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Resolved escalated customer complaints to maximize satisfaction and loyalty.

• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.

• Restocked beer and liquor regularly and after special events.

• Monitored cash intake to reduce discrepancies.

EXPERIENCE

10/2021 - 01/2023

06/2017 - 01/2021

• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

• Poured wine, beer and cocktails for patrons.

• Created signature beverages to increase revenue and patron loyalty.

• Monitored patron alcohol consumption to encourage safety.

• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

• Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

• Checked identification of guests to verify age requirements for alcohol purchase.

• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

• Prepared cocktails from bar recipes and served wine, draft and bottled beer.

• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

• Trained new bartenders on drink preparation and upselling techniques.

• Recommended food and drinks to patrons based on preference, pairings and special promotions.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Bar Manager

Marios East Setauket, NY

• Maintained detailed inventory of bar supplies and stocked work areas.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Interviewed, hired and trained staff to improve customer retention and bolster sales.

• Resolved escalated customer complaints to maximize satisfaction and loyalty.

• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.

• Restocked beer and liquor regularly and after special events.

• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.

• Monitored cash intake to reduce discrepancies.

• Increased revenue by promoting additional products and assisting with beverage menu.

• Increased profits by overseeing inventory and strategically increasing menu prices.

• Reorganized bar stations to streamline service flow.

• Created signature beverages to increase revenue and patron loyalty.

• Developed and implemented bartender training programs, policies and procedures.

• Planned and coordinated special events to boost customer numbers and profits.

• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.

• Poured wine, beer and cocktails for patrons.

• Monitored patron alcohol consumption to encourage safety. Bartender/Server Manager

Kellies Wing House Nesconset, NY

• Provided exceptional service to high volume of daily customers.

• Operated POS terminals to input orders, split bills and calculate totals.

• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Greeted customers, answered questions and recommended specials to increase profits.

• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

• Trained new employees to perform duties.

• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

• Explained menu options to guests, offered suggestions and took orders for food and beverages.

• Served food and beverages to patrons and confirmed complete orders.

• Explained menu items, describing ingredients and cooking methods upon request.

• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Stocked service areas with supplies during slow periods.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Courses Required 06/1997

Centereach High School, Centereach, NY

EDUCATION AND

TRAINING

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