PRITI HANDA

advlqr@r.postjobfree.com 416-***-**** linkedin.com/in/priti-handa-2b7291226 12 Education Rd, Brampton. L6P3P2

SENIOR BUSINESS SYSTEMS ANALYST

Dynamic and Versatile Techno-Functional Business Analyst, with 8 years of Experience in using Agile Methodology to provide software solutions and help businesses transform across highly reputed Banking and Financial establishments and presently handling Digitalization, Product and System Enhancement and Migration projects.

PROFESSIONAL HIGHLIGHTS

TECHNICAL PROJECTS HANDLED : (Multiple projects handled together)

Digital Transformation Projects System Enhancement Projects Business Development Projects Credit and Lending Projects Finance of Loans Projects Enterprise Technology Strategy and API Projects Migration Projects

DOMAIN EXPERIENCE:

Banking Sector- BMO, TD Bank Retail Sector- Best Buy Insurance Sector- Sun Life Telecommunication- Bell

TOOLS HANDLED:

User-Stories: Jira Confluence, Trello Work Flow Process Diagrams: Use Cases, BPMN, flow Chart, Wireframe, Mockups, Prototype In MS Visio/Draw.io/Lucid Chart SQL Queries UAT Test Scripts API, Postman for Testing API UX/VD softwares- InVision, Figma

BA SOFT SKILLS:

Analytical and Conceptual Thinking Technical knowhow of Business Transformation Excellent Communication and Interpersonal Skills Decision making and Problem Solving Planning and Prioritizing Flexible, Adaptable and a Quick Learner Agile enthusiast

EDUCATION:

MBA-PGDM- Retail Management & IT Institute of Technology & Management (IMI) New Delhi- INDIA 2008 - 2010

BUSINESS ANALYSIS EXPERTISE:

Plan Business Analysis Approach Process and System Improvement Link Business and Technology Stakeholder Management Managing BAs in Projects SDLC Methodology selection: Agile/Waterfall Waterfall Documentation: BRD, SRS Requirement Gathering & Elicitation

TECHNICAL SKILLS:

Verifying & Validating Requirements GAP Analysis (AS-IS/TO-BE) Remove Impediments Perform Root Cause Analysis Feasibility Analysis Implement Change Requests Diagrams- Process Flow, UML, Data Model & Data Flow Design Diagrams- Wireframe, Mock up, Prototypes Assist in Testing, Test Plan & Result Reporting Be the Subject Matter Expert Data and Information Modelling & SQL Query

AGILE AND SCRUM EXPERTISE:

Agile Planning Document Requirements in Epics & User Story Defining User Acceptance Criteria

Identifying Definition of Done Conducting Backlog Grooming Session Refining User Stories as per INVEST Passing Definition of Ready Helping PO Prioritize Product Backlog End to end Story Mapping Estimation Techniques Splitting User Stories Facilitating User Story shifting from Product backlog to Sprint backlog Adding Value in all Scrum Ceremonies Remove work dependencies & Impediments Analyze Team Velocity Monitoring Sprints with Burndown Charts Scrum/Kanban Processes Perform UAT & Monitor Client feedback Requirement Traceability Matrix Improvement proposals in Retrospectives Write User Stories for API & Test in Postman

PROFESSIONAL SUMMARY

- Accomplished professional with established credibility in leading high visibility Digital IT projects, managing global project teams (onshore/offshore), hands-on on developing Strategic Business Analysis plans & roadmaps aligned with company’s mission & core objectives

- Banking Domain and payment systems and processes experience with technical knowledge of providing solutions in the software development, with personal interest in Digital delivery solutions

- Determining client requirements and transforming them into system specifications, specifying changes to existing business processes and creating new business processes to meet specific customer requirements

- Skilled in writing and refining User Stories with Functional, Non-functional Requirement passing INVEST & DoR(Definition of Ready) in Acceptance Criteria, Effort estimation and Story Mapping.

- Data Mapping and Data Analysis using SQL queries for API integration and writing Technical User Stories, Tasks, Sub tasks, Spikes for Backend and Frontend Developers

- Exhibit excellence in managing the various Scrum process & Ceremonies, strong knowledge of Scrum theory, rules and best practices, removing impediments of cross-functional teams, and helping them achieve higher levels of Scrum maturity in the Agile framework, Conflict Resolution and Stakeholder Management and productivity using Velocity and Burndown charts.

- Rigorous experience and extensive knowledge in different methodologies such as Waterfall and Agile- SCRUM and Kanban, Deep understanding of BA processes around Requirements gathering and Elicitation, Project management, Business analysis, Process flows.

- Skilled at conducting GAP Analysis, Stakeholder Analysis, Root Cause Analysis, Requirement Analysis, Document Analysis, Feasibility Analysis

Quality Assurance Knowledge- Expert in facilitating UAT (User Acceptance Testing), System Integration Testing and other testing in support to QA team

- Soft skills- Self-motivated with an ability to work in a fast-paced environment with minimal supervision, Strategical and Conceptual Approach, Attention to detail, Organizing and prioritization skills, Decision making and troubleshooting skills, and a quick learner

- Tool and Techniques- Skilled at working with JIRA, Confluence, Azure DevOps, SharePoint, SQL, API, Postman, UML diagrams, Wireframe, Mockups, Prototype, MS Office (Excel, Word, PowerPoint and Access), POWER BI, MS Visio, MS Project and MS outlook

ORGANIZATIONAL EXPERIENCE

SENIOR BUSINESS SYSTEMS ANALYST BMO Personal Banking- Lending and Credit Toronto Jan 22 - Till Date

- Platforms handled for Digital Banking Hub: Assisted Channels, Self Serve and Digital Channels- on Online banking, all Mobile app and Desktop browsers

- Projects handled: Digital Transformation- Enhancement and Migration- Personal Banking Lending Products like

o Digital Line of Credit and its enhancements- Selfie ID for KYC of non-authenticated customers & AML mitigation (involving with Risk and Compliance teams)

o Pre-approved offers on authenticated and unauthenticated channels

o Line of Credit downsell to Personal Loan Plan as per Credit Strategy

o GIC or Creditor’s Insurance integration into lending products

o Implementing regulatory compliance requirements in Loan Forms due to Bill B96, B64

- Agile Product Board Owner- accountable for providing detailed business and systems requirements to team in Jira by User stories, Tasks, Technical sub-tasks, Hosting meetings- Pre-refinement with technical team, Backlog Refinement, Sprint- preplanning for prioritizing the Backlog before Sprint, supporting PO in Sprint Planning.

- Waterfall requirements management using LRD (Long Requirements Document) for Extended team which worked on Waterfall

- Support business and product team in defining the Business Vision and Scope of Work in management meetings with Product Owner and Director, thoroughly understand the technical and data modelling design of the existing BMO system for the project

- Copy deck Content and UX/VD Design supervision and approval by privacy, business rules and legal partners

- Process and Sequence analysis with Solution Architect for researching system improvement solutions

- Relationship Management, Communication and Consulting with Business, Product, Technology, Extended teams, Legal, Compliance and Regulatory partners

- Keep a ‘Customer’ focus and ‘System’ thinking using User Journey Story mapping for new Digital Initiatives

- Intake Management: Prioritization, Estimation and Resource provisioning

- Process Improvements: Detailed Gap analysis and Recommendations for improvised process outcomes

- Time management and Flexibility with timely delivery and communication. Flexibility to address changes and application redesign

Expert level experience on tools like Jira, Confluence, MS Visio etc. - - Extensive experience in working on product data mapping / swaggers / Forms etc.

SENIOR BUSINESS ANALYST TD Bank Mortgage Banking Digital Enhancement Toronto Dec 2019 – Jan 2022

- Collaborating closely with the product owners to discover, identify and comprehend business requirements of the proposed Mortgage Calculators system redesign project plan

- Conducting extensive Market Research and Competitor Product Analysis and then presenting it to the Product Owner and Business stakeholders to suggest to them the addition of the New Calculators to the present TD Mortgage Calculators and Tools.

- Worked in close collaboration with the UI/UX design teams for developing superior user interface design of the old and new Mortgage Calculators on the bank website, obtaining PO’s approval on the final UI mock-ups by proactively suggesting necessary modifications to the UI interface design based on current system capabilities & design standards, and documenting the discussions for communicating it to the DEV team for programming.

- Eliciting technical requirements from the Solution Architect team and stakeholders to assess the impact of the new proposed calculators on an existing system, as well as to walk through the features of the new calculators at a micro-level.

- Responsible for conducting and facilitating the Requirement gathering sessions, few of which were high-velocity Brainstorming and Focus group JAD sessions, then documenting the functional and non-functional requirements as well as data and transition requirements provided by the product owner and other key stakeholders involved in the project.

Effectively documented the current and future state of the business processes in GAP Analysis using MS Visio, Lucid Chart and Draw.io tools for creating Flow charts, BPMN and other UML diagrams

- Articulating the interpreted business requirements into Epics and User Stories in JIRA by following Agile Scrum approach.

- Assisting the product owner in Sprint planning, as well as in maintaining the Product Backlog by prioritizing user stories using various methodologies based on their significance.

- Leading Backlog refinement sessions by clarifying the requirements to the DEV team for the developers to start coding.

- Splitting down the stories using INVEST approach and creating tasks/sub-tasks in JIRA as proposed by development team to ensure Sprint success.

- Conducting Impact Analysis by determining the likely impact of new calculator’s additions on the existing daily business functions if current practices are being followed by existing system users and comes up with a risk mitigation plan.

- Act as a Scrum master in his absence to support the work flow by planning all the Scrum meetings, overseeing development stages and evaluating progress at each iteration

- Organizing and leading Sprint Retrospective meetings, as well as capturing and documenting corrective actions on Confluence to ensure that they are applied in the next iteration for process improvement

- Assist QA team in writing Test cases and creating Issue/Bug Tickets in JIRA and monitoring that they are solved timely by the developers and reach back for retesting or regression testing.

- Added value while participating in discussions over TD Bank’s Mortgage business proposals in various Brainstorming sessions for alternative plans due to changing situation arising from the Pandemic, as well as conducted Feasibility Analysis on them.

- Conduct BA and Agile Training workshops with Agile Coach / BA Trainer and Mentor the budding junior BAs at TD bank.

BUSNESS ANALYST Best Buy Migration and Web Development Toronto, ON Sep 2018 - Nov 2019

Project- ‘Top Deals’- Migration of Features of the physical flyer to Website in an Agile way.

- Developing a Business Analysis Plan to support the cross-functional team that was working on Transitioning from Paper Flyer advertising to Digital delivery on BestBuy.ca, and striving to make the conversion complete and launched in the market by 2019 end as the Project’s Objective.

- In charge of Eliciting requirements using various techniques like Interviews, Focus groups, Brain Storming, Surveys, Questionnaires, regarding the website development needing for the ‘Top Deals’ feature to come up.

- Documenting Functional & Non-functional requirements in User stories & Acceptance Criteria, keeping the Product backlog Prioritized and Refined, and ready for DEV team’s Sprint backlog in various Sprint Planning sessions of every Iteration.

- Capture existing business process and future business objective using GAP Analysis and Root Cause Analysis for helping the Product Road Map and Release Plan, hence strategically problem solving and creatively navigating through complex problems and extracting valuable insights.

- Represented the project to top management through Product Owner and provided accurate KPIs and Sprint Metrics in form of Velocity and Burndown charts and status updates or Project progress.

- Lead the Change impact conversations with business stakeholders and Product Owner using Impact Analysis.

- Assist QA team in building Test cases and helped in UAT (User Acceptance Testing) by utilizing RTM (Requirement Traceability Matrix). Remove any potential roadblocks and operationalize new deliveries to support the Sprint move on time.

- Monitor Feedback during/ post Product Release in Sprint Review, UAT, Retrospective meetings and ensure its implementation.

BUSINESS SYSTEMS ANALYST Sun Life Insurance Digital Transformation Toronto July 2017- Aug 2018

- Contributed to creation of SOW by identifying high-priority implementation requirements of the business

- Liaison between business stakeholders and technical team and facilitate cross-functional team’s dependencies and impediments to help them meet Sprit deadlines and goals

- Designed and developed Use Case and Process Flow Diagrams like Activity and Sequence Diagrams using UML, numerous Wireframes and Prototypes to represent the planned solution to help the DEV & Architecture team

- Maintained a Product backlog in JIRA by documenting essential User Stories and Acceptance Criteria.

- Conduct Backlog Refinement sessions to ensure proper prioritization and refinement of the user stories in product backlog so that they are ready as per DoR for being taken to the Sprint backlog by the DEV team

- Set up Agile Events and actively participate in them to add value in Sprint Planning, Sprint Daily standups, Sprint Reviews and Project retrospective meetings

- Analyze team progress using Velocity and Burndown charts and look for ways to support the project health and updated team leaders on project timelines for clients and ongoing team projects.

- Analyzed solution designs and data modelling structures with the Solution and Database Architects

- Used JIRA to organize software code reviews, product walk-throughs, and test data creation with developers and testers.

- Created Requirement Traceability Matrix to assist the QA team in recording Test Cases, Test Scripts and Test Results,

- Create and implement basic SQL queries for QA testing, Reporting and Data validation

- Performed product Demo and UAT with the End users in Review meetings and took their feedbacks

JUNIOR BUSINESS ANALYST Bell Canada System Enhancement Project May 2015 - June 2017

- Assimilating the Business Need and supporting the Project Objective of addition of a new feature to be deployed to the existing service in response to increasing customer demands & changing demography of GTA, and the business vision of introduction of new technology to their portfolio & slowly achieve replacement of obsolete technology.

- Assist the Senior BAs & BA Lead w/ regards to the enhancement of the Customer Portal and the Bell website. Clearly identify and define the project's Scope in SOW, documenting the business’s Non-functional requirements.

- Work as a team to achieve the Business Objective of the Project as to enhance- look and feel, the efficiency of the website, make their applications more intuitive, bring in newer features, make it more user friendly and make the system faster & reliable

- Interacted with Business and Technical stakeholders to facilitate communication and information between the Senior Management and the DEV Team.

- Managed the Business stakeholder expectation and technical team impediments on design and development

- Assisted in the creation of the Test Plan documents, which outlined the scope and details of the testing effort. Also assisted in conducting UAT with End Users.

- As part of Post Production Support, being in charge of receiving incidents from End-users, analyzing them, and either responding to the end-user with a solution or escalating the matter to other IT teams.

- Provided support to the QA team for bug fixes and future upgrades post-deployment and in the maintenance phase. References available on request

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