Summer Knight

Lancaster, SC *****

advlpv@r.postjobfree.com

803-***-****

I am a dedicated employee with years of customer service experience. I am an expert in industry protocols with proven history of leading shifts with excellent guidance and employee leadership. I am trustworthy, receptive, and organized.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Store Manager

Dollar General - Lancaster, SC

· Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

· Rotated merchandise and displays to feature new products and promotions.

· Processed payments for credit and debit cards and returned proper change for cash transactions.

· Maintained positive customer relationships by responding quickly to customer service inquiries.

· Supervised and evaluated staff enabling them to improve skills, achieve daily objectives and attain advancement, increasing customer satisfaction ratings. Product Packer

Drake Precision Dental Laboratory - Charlotte, NC

· Conducted inspections of both incoming and outgoing shipments to support quality assurance goals.

· Achieved production targets by maintaining high productivity levels and communication with team members regarding orders and fulfillment.

· Protected materials for transport by correctly packaging products in boxes and trays.

· Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system.

Receptionist

Dr. Pappert and Associates - Charlotte, NC

· Corresponded with patients, other offices, and suppliers through email, telephone or postal mail.

· Answered large volumes of incoming calls daily to resolve patients’ issues, schedule and confirm appointments, and update records.

· Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.

· Provided clerical support to company employees by copying, faxing, and filing documents. Dental Assistant

Kids First Dental and Braces/Lancaster SC

· Educated patients by giving oral hygiene, plaque control and postoperative instructions.

· Performed general chair-side duties to assist with various procedures, including general and ortho procedures.

· Took dental images following strict patient protection rules.

· Prepared bills and received payments for dental services by completing insurance forms, verifying insurance information and maintaining records.

· Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Assistant Manager

Burger King/Waxhaw NC

· Supervised food preparation stations to observe hygiene and taste quality of food served to customers.

· Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

· Recognized and formally acknowledged

· outstanding staff performance to boost company morale and productivity.

· Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.

Cleaner

Charge Cleaning - Monroe, NC

· Delivered quality customer service to address urgent needs and cleaning requests.

· Promoted building security by locking doors and checking electrical appliances for safety hazards.

· Used time management and efficient cleaning methods to meet deadlines.

· Worked on a cleaning team to service residential homes, offices, and construction homes. Front Desk Receptionist

Carolina Veterinary Specialist - Charlotte, NC

• Confirmed appointments, communicated

• with clients and updated client records.

• Managed multiple tasks and met

• time-sensitive deadlines.

• Answered high-volume, multi-line telephone,

• directing callers to appropriate company

• personnel.

• Provided clerical support to company

• employees by copying, faxing and filing

• documents.

• Checked in and out patients, including

• cleaning and restocking room

Education

High school diploma

Parkwood High School - Monroe, NC

Certification

Palmetto School of Career Development - Rock Hill, SC Certification in Automotive Repair

NCIA - Charlotte, NC

Skills

• Team player/leadership

• Finance and Accounting

• Staff Scheduling

• Supplier Monitoring

• Training Management

• Dentrix Software

• Edge Software

• Eaglesoft Software

• Cornerstone Software

• Ezyvet Software

• Residential Cleaning

• Front Desk

• Dental Receptionist

• Smart board Software

• Instinct Software

• Phone Etiquette

• Medical Scheduling

• Documentation review

• Dental Assisting

• Medical Imaging

• Chairside Assisting

• Supervising Experience

• Laboratory Experience

• Infection Control Training

• Clerical Experience

• AVI mark Software

Certifications and Licenses

Dental Assistant

Present

Dental Front Desk

Present

Microsoft Word, Excel

Present

Dental x-ray

Present

Automotive Repair Technician

Present

Assessments

Attention to detail — Highly Proficient

September 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Receptionist — Highly Proficient

October 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Direct care — Highly Proficient

October 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient

Customer service — Expert

June 2020

Identifying and resolving common customer issues

Full results: Expert

Data entry: Accuracy — Proficient

July 2020

Entering data quickly and accurately

Full results: Proficient

Medical receptionist skills — Highly Proficient

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Retail customer service — Proficient

June 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Highly Proficient

August 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Work style: Reliability — Proficient

June 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Highly Proficient

June 2022

Influencing and negotiating with customers

Full results: Highly Proficient

Customer service fit — Proficient

May 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Delivery driver — Highly Proficient

June 2022

Interpreting instructions or signs and solving problems Full results: Highly Proficient

Data entry: Attention to detail — Proficient

June 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Medical billing — Proficient

June 2022

Understanding the procedures and forms used for medical billing Full results: Proficient

Administrative assistant/receptionist — Proficient June 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

General manager (hospitality) — Highly Proficient

June 2022

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Scheduling — Highly Proficient

July 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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