Administrative Assistant Customer Service
Resume:
Quayshetta Hopkins
Medical Technician, Medical assistant, Administrative assistant
Seaford, DE 19973
advlpn@r.postjobfree.com
To obtain a position with your company where I can best utilize my knowledge, skills, and work experience. In addition to further my knowledge and gain more experience in order to grow and become an asset to your company.
Willing to relocate to: Georgetown, DE - Milford, DE - Millsboro, DE Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Harrison Senior Living of Georgetown - Georgetown, DE May 2021 to Present
• Provided caring, intimate, hands-on healthcare for residents
• Assisted with feeding clients and residents 2 meals per day
• Assisted with bathing residents
• Helped residents with daily living needs
• Worked with mechanical lifts, as needed
• Communicated resident's condition to the nurse in charge
• Made beds
• Monitors/records temperature, pulse, respiration, blood pressure, nutritional intake/output. Alerts professional staff to significant physical/behavioral changes/irregularities.
• Provides oral/written description of individual's physical/behavioral change.
• Observes client/patient/resident activities, recording/reporting unusual/hazardous behavior. Conducts periodic rounds to ensure safety/well being of clients/patients/residents. Provides written/oral reports to describe unusual incidents.
• Escorts/is responsible for individuals' traveling to social/recreational activities and medical appointments on/off campus.
• Applies appropriate interventions to prevent or de-escalate inappropriate behaviors. Medical Assistant
Tidal Health Partner Care (Nanticoke) - Seaford, DE December 2019 to May 2021
• Upholds the organizations' Mission, Values and Goals by adhering to the Tidal Health Standards of Performance.
• Participates in team-based patient-centered care delivery.
• Prepares exam rooms; assures rooms are clean, neat, and stocked.
• Preparation of patient, chief complaint, vital signs, weight, temperature, medications, past medical history.
• Assists the provider during physical exams and procedures.
• Schedules tests and referrals.
• Performs various tasks and procedures as assigned and as qualified by training or instruction.
• Inventories and orders medical/office supplies as required.
• Ensures compliance with all tracer audits, including Joint Commission, and participates in monitoring and auditing projects as assigned.
• Provides patient teaching, conveys instructions, and responds to inquiries.
• Successfully handles communications to achieve desired outcomes.
• Answers telephone and takes necessary action.
• Schedules services, verifies eligibility, and obtains authorizations and pre-certifications.
• Demonstrates a thorough knowledge of key responsibilities. Is technically adept at all facets of his/her work. Keeps abreast of trends and changes to improve quality and safety in the care of the patient.
• Interacts with all in a courteous and respectful manner, inspiring confidence by performing and communicating in a professional and ethical manner.
• Actively participates in specific projects, committees, and staff meetings as assigned.
• Fills in for MOA or PSR as necessary.
• Performs other related duties as assigned.
• Restocked patient rooms
• Called in medication refills
• Verified insurance
• Scheduled labs
• Scheduled appointments
• Prepared charts
• Measured vital signs
• Roomed patients
Youth Rehabilitation Counselor
Stevenson Detention Center - Milford, DE
April 2019 to November 2019
• Oversees and assumes an active, participatory role in the daily activities of as assigned group of youth including recreation, education, work, meals, personal hygiene, and maintaining living quarters.
• Observes youth's behavior and adjustment to programs and exchanges written and oral reports on those observations with other staff.
• Established and maintains interpersonal relationships with youths to encourage and assist with their social adjustment.
• Interprets and teaches unit procedures, rules, and disciplinary policies to youths.
• Implements unit security procedures including performing regular room, door, and grounds checks or community/home visits and frequent observations and monitoring of high-risk youths.
• Assists in the handling of serious disturbances and monitoring incoming and outgoing visitors to the facility.
• Escorts youths to activities and appointments inside or outside the institution and is responsible for their discipline and conduct while there operates motor vehicle when necessary to transport youths to activities and appointments.
• Prepares, maintains, and contributes to a variety of records and reports to document information relating to youths including, but not limited to, treatment plans, progress notes, population reports, and inventories.
Administrative Assistant/Customer Service Representative PTG Logistics - Seaford, DE
September 2016 to September 2018
Responsible for distribution for 9 Home Depot Companies covering the Eastern Shore, Perform account maintenance for GE, Maytag, LG, and Electrolux brand accounts, responsible for quickly and effectively handling complex call and resolving customer complaints, Maintain quality control records to support quality customer service efforts, Scheduled deliveries and service calls and dispatching necessary staff, devise and implement new procedures to improve customer service and avoid system problems, performed administrative support responsibilities as assigned Check AND and email inquiries
• Check invoices and customers account for appropriate sign off, messages, ship to directions. Email addresses, complete ECD, add messages to invoice and email sales Answer telephone providing excellent customer service
• Maintain inventory of administrative assistant and sales persons supplies and order as needed Certified Nursing Assistant
STOCKLEY CENTER - Georgetown, DE
January 2013 to June 2018
• PROVIDED care to intellectual disabled individuals, fed, clothes and bathed them, did ADLS, DID active treatment, communicated with my co workers and boss about any changes or concerns
• Provides mentoring/orientation for newly hired/less experienced staff ensuring assignments are completed.
• Leads individual/group therapeutic processes/discussions involving reality orientation, sensory stimulation, range of motion exercise, and application of splints/braces.
• Participates on interdisciplinary care team providing information about the individual's overall physical condition, abilities, and behavioral characteristics.
• Ensures aseptic integrity of feeding, catheter, and respiratory tubes/devices while assisting individual with personal hygiene.
• Monitors/records temperature, pulse, respiration, blood pressure, nutritional intake/output. Alerts professional staff to significant physical/behavioral changes/irregularities.
• Provides oral/written description of individual's physical/behavioral change.
• Observes client/patient/resident activities, recording/reporting unusual/hazardous behavior. Conducts periodic rounds to ensure safety/well being of clients/patients/residents. Provides written/oral reports to describe unusual incidents.
• Escorts/is responsible for individuals' traveling to social/recreational activities and medical appointments on/off campus.
• Applies appropriate interventions to prevent or de-escalate inappropriate behaviors. Education
Diploma in Medical
HARRIS SCHOOL OF BUSINESS-Dover - Dover, DE
May 2012
Certificate
DELAWARE TECHNICAL COMMUNITY COLLEGE - Georgetown, DE April 2007
Diploma in General
SUSSEX CENTRAL SENIOR HIGH SCHOOL - Georgetown, DE September 1993 to June 1997
Skills
• Administrative Support
• Executive Administrative
• Excel
• Data Entry
• Microsoft Office
• Windows Xp
• Management
• Customer Service
• Customer Care
• Customer Support
• CSR
• Call Center
• Driving Experience
• Assisted Living
• Medical Office Experience
• Vital Signs
• Medical Terminology
• Medical Records
• Insurance Verification
• EMR Systems
• Patient Care
• Epic
• Medical Billing
• Experience Administering Injections
• Transcription
• Typing
• Data collection
• Caregiving
• Medical Scheduling
• ICD-10
• Anatomy Knowledge
• CPT Coding
• Clerical Experience
• Venipuncture
• Phlebotomy
• Triage
• Documentation review
• Care plans
• Home care
• ICD Coding
• Laboratory Experience
• Computer Skills
• Cerner
• Phone Etiquette
• Auditing
• Medical Coding
• Cash handling
• Multi-line phone systems
• Medical collection
• English
• Memory care
• Employee Orientation
• ICD-9
• Accounting
• EMR systems (3 years)
• Senior care
• Administrative experience
• Time management
• Communication skills
• OSHA (10+ years)
Certifications and Licenses
Certified Nursing Assistant
May 2007 to May 2023
First Aide CPR
January 2020 to January 2022
Driver's License
October 2019 to October 2024
CPR
Certified Nursing Assistant (CNA)
BLS Certification
AHA Certification
First Aid Certification
Assessments
Nursing Aide Skills — Expert
September 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Receptionist — Proficient
July 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Logic & Critical Thinking — Familiar
June 2019
Using logic to solve problems.
Full results: Familiar
Basic Computer Skills: PC — Completed
March 2019
Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems.
Full results: Completed
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Nursing Aide Skills — Highly Proficient
October 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Call Center Customer Service — Expert
November 2019
Applying customer service skills in a call center setting. Full results: Expert
Scheduling — Proficient
November 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Receptionist — Expert
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Verbal Communication — Proficient
November 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Basic attention to detail — Proficient
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cashier skills — Highly Proficient
June 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Nursing assistant skills — Highly Proficient
January 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
June 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills Summary
• Computer Literature EKG's
• Laboratory Techniques
• Medical Records experience
• Medical Terminology
• Human Anatomy
• Elderly and Geriatric Care General Office Skills
• Money Management
• Customer Service
• CPR/ First Aid certified
Medical Office Administration
Vital Signs
14 Years as a CNA
Administration Skills
EMR System
Epic
Cerner
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