PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SHAEN GRESHAM

■ Reno, NV 89506 ■ 775-***-**** ■ advloa@r.postjobfree.com ■ Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to success. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through accountability. Reliable employee seeking management position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Database Administration

• Team Bonding

• Workflow Planning

• Project Management

• Information Protection

• Customer Relations

• Senior Leadership Support

• Business Administration

• Policy and Procedure Modification

• Account Reconciliation

• Credit and Collections

• Banking Operations

• Financial Reporting

• Accounts Payable and Receivable

• Strategic Planning

• Client Correspondence

• Staff Training

• Billing and Invoicing

• Performance Improvement

• Excellent Multitasking Abilities

• Training and Development

• Regulatory Compliance

• Policy Implementation

• Conflict Management

• Administering Payroll

• Administrative Oversight

• Human Resources

• Volunteer Relations

• Coaching and Training

• Reading Comprehension

• Enforce Policies

• Cash Flow and Reconciliation

• Evaluate Performance

• Handling Complaints

• Fleet Dispatching

• Administration and Operations

• Licensing Requirements

• Customer Service Management

• Leadership and Change Management

• Job Bidding

• Budgeting

• Scheduling

OFFICE MANAGER 06/1995 to 06/2022

Lowell Supply Inc, Salinas, CA

• I started as a simple laborer when I was a teenager. I worked my way up through the ranks, learning to be an operator, driver, accountant, salesman, customer service representative, account acquisition, Human Resources, contract negotiator, client/customer relations and many more. I spent 27 years with the company until the decision was made to shut down.

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EDUCATION

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

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Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

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Coached new hires on company processes while managing employees to achieve maximum production.

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Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

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• Coordinated special projects and managed schedules.

• Compared vendor prices and negotiated for optimal savings.

• Evaluated employee records and productivity to complete employee evaluations.

• Developed standard operating procedures for all administrative employees. Utilized client and staff feedback to maintain customer partnerships and increase revenue.

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Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.

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• Oversaw quality control and productivity rates to increase revenue and production times.

• Sourced vendors for special project needs and negotiated contracts. Bachelor Of Arts : Business Management, 06/2007

Western Nevada College - Carson City, NV

• Dean's List 2005

• Dean's List 2006

Associate Of Business Administration : Business Administration And Management, 01/1998

Hartnell College - Salinas, CA

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