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Customer Service Desk Manager

Location:
Houston, TX
Posted:
February 27, 2023

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Resume:

MICHAEL FEELEY

ACCOUNT MANAGEMENT & BUSINESS DEVELOPMENT SPECIALIST

HOUSTON, TX 281-***-**** advlnt@r.postjobfree.com Results-oriented executive level Account Management & Business Development professional with significant experience that spans over 2 decades primarily in the areas of Oil & Energy, Software Sales and Residential/Commercial Solar Sales. Recognized as a strong leader who not only meets but exceeds both client and company expectations while increasing revenue and strategically cutting costs. Highly skilled in negotiation, Customer Relationship Management (CRM), management, leadership, trading along with performing market and financial analysis.

Demonstrated successes in understanding, recognizing and conveying value to clients. Proven background of earning full bonus and top tier commissions as well as receiving awards and recognition for consistently surpassing goals. Ability to work seamlessly with middle and upper management levels to facilitate a multi-level and long-term partnership with clients. Currently seeking a role within a company that will view my skill set as beneficial and a valuable addition to their team.

QUALIFICATIONS:

● Ability to communicate with various types of people and personalities which has aided in cultivating client relationships, diffusing situations and having positive interactions with colleagues.

● Thrives in environments that require the capacity to prioritize concurrent projects both calmly and efficiently.

● Strong focus on satisfying customer needs to gain additional business and expand existing business.

● Well versed in bot farming and hunting sales techniques. PROFESSIONAL BACKGROUND:

06/2019-09/2022: DIRECTOR, INSIDE SALES & CUSTOMER RELATIONS FASTRAC ENERGY SERVICES, HOUSTON, TEXAS

● Spearheaded all day-to-day operations of an internal sales group with territory throughout TX and parts of NV and CA.

● Strategized lead procurement, territory growth, customer relationship management, and employee development.

● Vetted 200+ national lead generation vendors and directed negotiations and contract structuring efforts.

● Served as a key point of contact to resolve customer relations issues and recover brand relationships.

● Liaised between homeowners, partners, and Fastrac to negotiate escalated settlements.

● Advocated for customer best interests and fostered a customer-first environment. 02/2016-02/2019: VICE PRESIDENT, SALES & PROCUREMENT MULTIFUELS, LP - VICTORY SOLAR, HOUSTON, TEXAS

● Directed procurement, sales, operations, and partnered with owner to build a start-up business.

● Generated and qualified sales leads by phone, lead-gen software and cold calling.

● Selected to develop and execute the sales and marketing plan for market in San Antonio.

● Directed the day to day leadership for the sales team, customer appointments, closing of sales and procurement of materials.

● Led the hiring and negotiating of employee contracts as well as negotiations with B2B customer and partner contracts.

12/2014-02/2016: SENIOR ACCOUNT AREA SALES MANAGER SUNNOVA, HOUSTON, TEXAS

● Managed and maintained partner relationships while bridging relations from CEO’s to Salesforce and back office personnel.

● Operated complex organizational structure between utilities and channel partners.

● Directed the training and development which included; sales, operations and installations in addition to managing crossover business between Natural Gas, Electricity and Solar. 03/2014-11/2014: ACCOUNT EXECUTIVE

OATI – OPEN ACCESS TECHNOLOGY, INC.,

● Strategic consulting, including business planning & sales strategy development specializing in the implementation of ETRM and CTRM applications.

● Selected to manage and oversee a defined territory while cultivating relationships to foster new sales and expand existing business.

● Strategically prospected through campaigns, business partners, and other activities to identify new clients.

● Provided consistent feedback to sales leadership, product development/management with client product development insight.

● Effectively obtained a thorough understanding of the client’s industry, including industry trends, industry business processes, financial measurements and performance indicators, and key client competitors in their industry.

2008-06/2013: ENERGY BROKER FOR POWER AND NATURAL GAS PRODUCTS AND OPTIONS CHOICE ENERGY, HOUSTON, TEXAS

● Recognized for increasing account revenue from zero to $2.1MM in addition to achieving and exceeding all sales quotas year-over-year.

● Formed over 10 new customer relationships and bank of business within an area that had zero market-penetration

● Substantively increased financial results through up-sale influence and aggressive negotiations.

● Acknowledged for growing personal power options market for company by 120% in 14 months while bridging mid-continent and PJM customer sales.

● Recruited and formed top 5 full-service NE Power desk and maintained business relationships with customers recruited through penetrated markets previously not occupied by Choice.

● Customer accounts represented; AEP, PSEG, Merrill Lynch (BOA), Exelon, RBC, EDF, BP, Duke/Duke Ohio, JP Morgan Ventures.

2005-2008: ENERGY BROKER FOR POWER AND NATURAL GAS PRODUCTS & OPTIONS TRADITION ENERGY, HOUSTON, TEXAS

● Negotiated employee recruitment and acquisition of North East Desk for Houston office.

● Accomplished new market penetration in New Jersey, Pennsylvania, Maryland and Mid-continent procuring over

$5m in new unrealized revenue.

● Surpassed performance goals through contract completion every quarter.

● Customer accounts represented; AEP, Merrill Lynch (BOA), D.E. Shaw, RBC, BP, Morgan Stanley, Duke and Duke Ohio. 2001-2005: ENERGY BROKER FOR POWER AND NATURAL GAS PRODUCTS & OPTIONS AMEREX ENERGY, HOUSTON TEXAS

● Exceeded short- and long-term mid-continent goals; exceeding bonus requirements year over year.

● Significant contributor in Amerex achieving recognition as the #1 mid-continent broker in the industry.

● Recognized for having the highest new account brokerage revenues.

● Customer Accounts represented; AEP, Constellation, Duke, Morgan Stanley, Cinergy and Enron ADDITIONAL EMPLOYEMENT:

1999-2001: ENERGY BROKER/POWER DESK MANAGER

BTU BROKERS, HOUSTON, TEXAS

1996-1999: ENERGY BROKER & POWER DESK MANAGER FOR POWER & NATURAL GAS PRODUCTS & OPTIONS APB ENERGY, HOUSTON, TEXAS

1984-1996: SALES TRAINING & CUSTOMER SERVICE MANAGER FOR MAJOR APPLIANCE BUSINESS DIVISION GE CORPORATION, LOUISVILLE, KY

EDUCATION & PROFESSIONAL DEVELOPMENT:

University of Louisville, Louisville, KY

United States Marine – Avionics/Electronics



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