Front Desk Coordinator

Yodit Ariana Woldemariam

Boston Ma, *****● 857-***-**** ● advlni@r.postjobfree.com

WORK EXPERIENCE:

Partners Healthcare at Home - Clinical Scheduler (August .2020- September 2022)

● Triage incoming telephone calls and respond or refer to appropriate staff

● Schedule patient visits and admissions into care

● Reconcile visits and patient information utilizing computer reports

● Maintain patient confidentiality adhering to HIPPA standards

● Provide administrative support associated with daily operations of a clinical team, and

● other duties to support branch operations

● Coordinate clinicians schedule for the work day

Northeastern University - Patient Associate (February.2020- June 2020)

● assist patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

● Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

● Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

● Maintain patient accounts by obtaining, recording, and updating personal and financial information.

● Obtain revenue by recording and updating financial information, recording and collecting patient charges,

● Maintain business office inventory

● Help patients in distress by responding to emergencies.

● Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information. Mattapan Community Health Center - Registration/ Front Desk Coordinator ( Jan.2019-Dec. 2019)

● Collect and verify demographic and financial information from patients, Verify patient insurance coverage and eligibility

● Ensure timely and accurate process of patient registration before appointments with providers

● Work across departments on matters concerning registration, doctor visits, information gathering and service delivery

● Schedule patients for appointments via telephone or in person

● Print schedules for next day and distribute to appropriate departments

● Make Appointment Reminder calls

● Answer phones, forward calls or take messages as indicated

● Greet patients and visitors and respond to their requests

● Collect patient co-pays and overdue billing payments Tufts Medical Center - Pre-Registration/Contact Center Coordinator (Feb. 2016-Sep. 2018)

● Respond to telephone inquiries in a courteous, timely manner for the Rheumatology, Gastroenterology, and Allergy practices

● Perform new patient registration; update/confirm personal and insurance information, prescription requests and/or messaging.

● Follow established protocols to schedule patient appointments in a multi-specialty environment.

● Assist patients in preparation for visits by providing instructions, location and other general information.

● Consistently provides the highest level of customer service when interfacing with patients, co-workers, referring physicians and other Tufts MC departments US Security & Associates - Dispatch Officer, Harbor Point Public Safety (Sep. 2015-Nov. 2016)

● Respond to radio calls to ensure the safety of residents and visitors.

● Serve as point of contact for police and fire departments in the event of an emergency

● Call in tows/Residential lockouts

● Monitor security cameras on property; review, record, process video evidence and prepare reports as needed.

Brigham & Women’s Hospital - Unit Coordinator (Mar. 2015- Nov. 2016)

● Provide clerical support to nursing staff and physicians.

● Compile patients’ medical charts and graph patients’ progress; Collect and dispose of medical records.

● Manage multi-line telephone system; forwarding pager messages and transferring calls.

● Greet patients and direct them to appropriate consultation and or room.

● Acted as a liaison between patients and medical staff.

● Perform daily checklist for medical equipment as well as perform room checks at the beginning and end of each shift.

● Manage pager assignations and create tracking chart for shift staff for locating patients, nurses and Doctors. EDUCATION:

Roxbury Community College - Business Administration Coursework - Non-Degree Jeremiah E. Burke High School - General Studies - Diploma RELATED SKILLS: Microsoft Office Suite; PHS: Epic Hyperspace; RCO, ECW, Logician, Davincian, Sorian, Nehen, Emdeon, typing speed : 50 WPM

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