Leshonda Foreman

advlnc@r.postjobfree.com • 517-***-****

LinkedIn • Lansing, MI

Virtual Assistant

Resourceful and self-motivated professional with versatile experience across various facets of office administration. Adept at providing administrative support to complete team goals and assigned tasks. Instrumental at generating reports, filing documents, as well as processing insurance claims. Excel at coordinating travel arrangements, conducting research, maintaining procedures, taking notes, developing work plans, scheduling appointments, making phone calls, and managing email accounts. History of delivering exceptional customer service to increase customer satisfaction. Expert at planning meetings and documenting detailed minutes. Strong leader: recognized for managing others to achieve established goals across complex and evolving environments. Stellar track record of liaising and developing professional relationships at all levels of management. Key assets include strong work ethic, remaining calm under pressure, and adapting easily to change. Equipped with strong problem-solving skills. Core Competencies

Customer-Focused Service

Relationship Building

Administrative Support

Team Leadership & Management

Documentation & Reports Management

Travel Arrangements

Accounts Payable

Performance Optimization

Complaints Resolution

Professional Experience

Novak Orthodontics, Holt, Mi 2011 - Present

Administrative Assistant/ Orthodontic Assistant

Manage and distribute information within an office. Ensure smooth flow of office operations by scheduling appointments and maintaining calendars. Steer overall activities involved in processing of insurance claims. Attain collective vision and shared objective by directing and guiding high-performance team. Respond to phone calls in professional and timely manner. Enable easy accessibility to essential information by maintaining files and records. Prepare communications, such as memos, emails, invoices, reports and other correspondence. Track record of patients checking in and out, while ensuring accurate filling of charts. Manage accounts and perform bookkeeping functions. Maintain polite and professional communication via phone, e-mail, and mail.

Selected Accomplishments:

● Demonstrated impeccable performance to manage routine tasks. Jackson Hewitt, Lansing, Mi October 2009 to April 2013 Tax Preparer/Supervisor

Oversaw end-to-end activities involved in preparation of tax returns for individuals and small businesses. Carried out administrative duties such as filing, typing, copying, binding, scanning. Contributed to team effort by accomplishing related results as needed.

Selected Accomplishments:

● Promoted to a management position by performing exceptionally. Additional Experience as Home Health Aide with Eaton Country DHS Professional Development

Certificate in Dental Assisting

Ross Medical School, Lansing, Mi