Lashawnda Jackson

561-***-**** advlmm@r.postjobfree.com

Professional Summary

Organized, self-motivated Customer Service Representative with the ability to multitask while working in a fast-paced environment. Proficient in STAR patient registration program and ReDoc system for patient plan of care. Utilization of Microsoft Office for creating documents and memos.

Experience

JOB TITLE COMPANY DATES FROM - TO

·Patient Access Specialist: Jupiter Medical Center: 2005 - 2012

·Senior Clerk Typist: Palm Beach County Victim Services: 2004 – 2005

·Access Services Coordinator: Martin Memorial Health Systems: 2002 – 2004

·Dean’s Secretary/ Data Processor: Martin County School District: 1997 -2002

CUSTOMER SERVICE

·Greet 150-200 clients per day, answer telephones, copying, typing, filing, faxing, answering questions - route 75-100 calls and people to the appropriate person/department per day. Utilize the STAR program to input demographic, billing, and insurance information required to perform registration. Verify insurance eligibility and accurately collect co-payments. Check In/ Check Out patients.Process admissions paperwork and obtain insurance authorization. Perform patient room transfers. Properly perform patient discharges.

·Schedule appointments for therapy evaluations and follow up treatment. Scan Plan of Cares for medical records into the ReDoc system. Fax treatment plans to physicians. Input information for Wellness membership and collect Wellness dues. Investigate account discrepancies.

·Register patients for emergency room visit. Obtain and verify insurance, process admissions and obtain insurance authorization, process discharges.

·Create PowerPoints, Excel, Word documents and memos. Transcribe meeting minutes. Issue bus passes. Collect and verify time sheets.

·Register patients for laboratory tests. Input laboratory tests. Input appropriate medically necessary ICD 9 codes. Verify insurance benefits for tests. Fax test results to the appropriate physician office.

DATA ENTRY

·Maintain and input student disciplinary records. Compile district reports. Sell and collect parking decals. Distribute mail and handouts. Input enrollments, withdrawals, and daily attendance. Input and update courses, teachers, and students. Input and maintain ESOL and ESE information. Prepare FTE district reports.

Education

DEGREE DATE EARNED SCHOOL

·Business Administration AS Degree – Magna Cum Laude 2018: Indian River State College

·Business Management Certificate: 2017: Indian River State College

·Business Entrepreneurship Certificate: 2017: Indian River State College

·Business Operations Certificate: 2016: Indian River State College

·Business Specialist Certificate: 2016: Indian River State College

Certifications

First Aid/CPR/AED 2022

Professional Development

Success Training Employment Program 2022

Community Service

Nursing Home Ministry; Salerno Bay Manor; 2014 – 2015

Meal Outreach Ministry; Temple Beautiful Church; 2010 – 2011, 2014 - 2015