Summary

Experienced client oriented team member devoted to providing

exceptional service and support.

Skills

●Proficient in Microsoft Suite

●Excellent communication skills

●Exceptional time management skills

●Experience in accounting processes

●Strong file management and organizational skills

Experience

CLIENT SERVICE REPRESENTATIVE

Salon Em (Chevy Chase, MD) - September 2022 to Current

●Serves as the first point of contact for clients. Scheduling and confirming appointments.

●Interacts daily with clients through telephone, email or face-to-face meetings.

●Collaborates with internal staff to address client needs.

●Maintains accurate record of existing and potential clients.

●Assists clients with retail selections. Ensuring that accounting processes are accurate..

●Daily balancing of accounting and generating accounting reports.

SENIOR LASH TECHNICIAN

Amazing Lash Studio (Gaithersburg, MD) - January 2021 to September 2022

●Provided expert lash extension treatments for clients.

●Successfully promoted and sold products and treatment upgrades.

●Created and maintained a loyal client base.

●Provided training and mentoring to staff.

●Assisted in recording client accounting for services.

●Prepared notes regarding client services and future service plans.

●Scheduled clients for services.

RETAIL SALESPERSON

Ulta Beauty (Hyattsville, MD) June 2021 to December 2021

●Assisted customers by answering questions and provided product recommendations.

●Maintained and organized retail environment.

●Operated point of sale equipment to total and process payments.

●Provided training to new staff.

CASHIER

It’s Sugar (Washington, D.C.) - January 2020 to June 2021

●Welcomed a high volume of customers, answered questions regarding products and provided recommendations.

●Operated electronics related to inventory and cash handling.

●Generated daily accounting records.

●Maintained inventory and stocked merchandise as needed.

●Provided training to incoming staff.

HOST,

Bidwell Restaurant (Washington, D.C.) - January 2019 - January 2020

●Served as a point of contact for customers. Greeting customers via telephone and face-to-face.

●Answered customers' inquiries and helped to resolve issues.

●Generated daily accounting records.

Education and Training

●Montgomery College – Business Major

September 2018 - Current Student

●Aveda Salon & Spa – Cosmetology Education

Graduated: April 2020

●Albert Einstein High School – General Studies

Graduated: June 2018

●Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook

LANGUAGES

●English

●French

●Kiswahili

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