Molly Klafka

Looking for a remote career

Temple, TX 76502

advlm0@r.postjobfree.com

+1-254-***-****

A challenging position where I am able to make a difference for customers. Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Teleservices Representative

Harte Hanks - Temple, TX

September 2021 to July 2022

Responsible for receiving inbound calls and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. I was able to articulate, be patient, and possess the ability to explain a wide range of technical concepts to customers of varying degrees of aptitude while maintaining a pleasant disposition. Response Associate

Agero, Inc. - Clarksville, TN

April 2021 to September 2021

I answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.

Operator/Dispatcher

Pop A Lock - Temple, TX

November 2015 to March 2021

- Provide quality, advanced customer service by effectively and efficiently dispatching roadside service.

- Update roadside clubs as well as customers with updated ETAs.

- Resolve escalated service issues in a professional manner.

- Route, schedule, dispatch and close out all locksmith and technician related invoices.

- Correctly map out customer locations with as much detailed information as possible for all locksmiths and technicians with the Pulsar software.

Customer Service Representative

C3 - United Health Care - McGregor, TX

December 2014 to September 2015

• Benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, or account issues.

• Focus on first call resolution, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller.

• Deliver information and answer questions in a positive manner to facilitate strong relationships with providers, sales agents, and customers

Assistant Community Manager

AMLI Residential - McKinney, TX

July 2003 to November 2007

• Efficient and timely reporting, maintenance and submission of all administrative forms, files, and reports with One Site.

• Assist the Community Manager in interviewing, screening, and hiring of any potential employee

•Apply all monies in a timely manner and proceed with legal proceedings each month as necessary

•Assist the Community Manager in designing and implementing a resident retention program.

• Ensure efficient and courteous response to all resident requests. Assistant Community Manager

Archon Residential - Dallas, TX

December 2002 to July 2003

•Efficient and timely reporting, maintenance and submission of all administrative forms, files and reports.

•Lease to qualified prospects by showing available apartment homes and models

•Assist the Community Manager in designing and implementing a resident retention program

•Ensure efficient and courteous response to all resident requests. Leasing Consultant

Archon Residential - Dallas, TX

March 1999 to December 2002

•Greet and qualify prospects, follow up on prospective residents and market the community to telephone prospects.

•Timely and accurate processing of all required administration forms, leases, and related information.

•Build and maintain relationships with all apartment locator services and local businesses to provide informational material.

Education

High School Diploma

R L Turner High School - Carrollton, TX

1993 to 2012

Skills

• Customer Service, Call Center, Customer Care (10+ years)

• English

• Customer service

• Typing

• Computer literacy

• Microsoft Word

• Hospitality

• OneSite

• Property management

• Microsoft Outlook

• Communication skills

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