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It Support Line Worker

Location:
Stockton, CA
Posted:
February 27, 2023

Contact this candidate

Resume:

JOSHUA PRICE-MAHDI

SUMMARY

lipi=urn%*Ali%*Apage%3Ad_flagship3_profile_view_base_c

ontact_details% 3BzBvp94ZiSACh60evYzkt3A%3D%3D IT

support professional seeking a full-time role in Information Technology. Recently completed the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. Meticulous Systems Engineer with over 7 years of experience. Effectively builds rapport with clients and vendors. Experienced in firewalls, VPNs and antivirus technologies. Adaptable and ready to support operations from conception through post-release support. Skilled creator of efficient code and exciting user experiences. Eager to elevate ongoing development

projects or create novel software solutions geared towards driving increased usership. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. CONTACT

Address: Stockton, CA 95219

Phone: 925-***-****

Email: advlkp@r.postjobfree.com

SKILLS

• PROJECTS

EXPERIENCE

Devops/AWS Cloud Engineer, 01/2021 - Current

ZiyoTek

IT Support : I've worked on multiple projects for Every company I've worked for, For O.C. Communication I was a specialized tech for internet installation/configure. I performed the wiring, securing equipment,

Create continuous integration/deployment with Application Release

Automation by integrating and improving client's existing infrastructure and build pipelines, largely aiming for autonomous automation when possible

Migrating a production infrastructure into an Amazon Web Services

utilizing AWS Cloud-Formation, Code Deploy, EBS, and Ops Works Managed Ubuntu Linux and Windows virtual servers on AWS EC2, Used

GAM to perform bulk Linux command line administration to Google Apps Expertise in Amazon AWS Cloud

Administration which includes services:

EC2, S3, EBS, VPC, ELB, Route 53, Auto scaling, Security Groups, Redshift,

installment as well as setup for the company's clients. Also perform necessary follow up

troubleshooting of the system. E Tech Constructions our clients were INSP that provide

construction/management cellular infrastructure.

• Technical Skills:

• Cloud Services

and Cloud Formation

Installed the application on AWS EC2 AMI Instances and configured the •

AWS (EC2, ELB, DynamoDB, S3, CFT, RDS, IAM & others) storage on S3 Buckets

Also has hands on experience on working with AWS IAM to create new

accounts, roles and groups

Configuring the Docker containers and creating Docker files for different

environments

• Configuration Management Tools • Ansible

• Continuous Integration Tools • Jenkins

• Containerization Tools

Implemented and designed AWS virtual servers by puppet to ensure •

deployment of web applications

Docker, Kubernetes, Docker Swarm & AWS container service Managed Docker orchestration and Docker containerization using

Kubernetes

Developed Docker images to support Development and Testing Teams

and their pipelines and distributed images like Jenkins, Selenium, Jmeter and Elastic Search, Kibana and Log stash

(ELK) and handled the containerized deployment using Kubernetes

Worked with Docker for Portable deployment of applications as a single

object versus process sandboxing

Provided consistent environment using Kubernetes for deployment

scaling and load balancing the application from dev through QA, easing the code development and deployment pipeline by implementing Docker containerization

• Version Control Tools • GIT, Subversion, Bit bucket • Build Tools

• MAVEN, ANT, Gradle • Artifactory

• JFrog

• Languages/Scripting • Shell scripting, Python • Monitoring Tools

• Nagios, Splunk

• Bug Tracking Tools

• Worked with DockerFile linter to build best

Docker images

• JIRA

And we are using the linter to the DockerFile into an AST and performs

rules on top of the AST

It is standing on the shoulders of Shell Check to lint the Bash code

inside RUN instructions

• System and Network Security • Data and Systems

Architecture • Virtual and Cloud Technologies •

Troubleshooting and Diagnosis

Automate Deployment using Ansible to provision Amazon AWS Instances •

to enable continuous deployments

Configured the Ansible playbooks with Ansible Tower and wrote

playbooks using YAML

Configured Docker images with packages like boto3, AWS CLI and python •

packages

Communication and Team Collaboration

Software Installation and Maintenance

Hardware Installation and Maintenance

Deployed Docker Engines in Virtualized Platforms for containerization of

multiple apps

• Technical Support and Assistance • Verbal and Written Communication

• Implemented Docker to create containers for Tomcat Servers

• Relationship Building

Used Jenkins pipelines to drive all micro services builds out to the

Docker registry and then deployed to Kubernetes, Created Pods and managed using Kubernetes

Written several Docker files to create tomcat along with required version

of jdk container images

Containerized the Docker services like SSH daemon

service and familiar

with several Docker command line utilities

Installed and configured Jenkins for Automating

Deployments and

providing an automation solution

Developed build and deployment scripts using MAVEN as build tools in

Jenkins to move from one environment to other

environments Maintained and administered GIT source code tool, Created Branches,

Labels and performed merges in Stash and GIT

Involved in migration from SVN to GIT repos and worked with Linux sys

admins for the same

Environment: SVN, GIT, Docker, Kubernetes, Ansible, Jenkins, python,

vSphere, AWS (EC2, S3, AMI's, VPC, Cloud Formation), Maven, ANT, Tomcat, Splunk, Jira, Confluence, Shell Scripts.

• Technology Best Practices • Disaster Recovery Planning

• Attention to Detail

• Requirements Analysis • Critical Thinking

• Application Administration • System Testing

• People Skills

• Problem Resolution

• Data Management

• Organizational Skills • Computer Skills

Configured computing, networking and security systems within cloud

environment.

Assessed organization technology infrastructure and managed cloud

migration process.

Developed scripts to automate deployment and maintenance of public

cloud resources.

Devised and deployed system improvements to boost storage

environment reliability.

Selected appropriate AWS service based on compute, data or security

requirements.

Collaborated with architects and engineers to design networks, systems

and storage environments that reflected business needs, security specifications and service level requirements.

Boosted cloud development by creating functions, applications and

databases for users.

Implemented cloud policies, managed technology requests and

maintained service availability.

Evaluated firewalls and monitored threats to establish secure cloud

environments.

Performed best practices by creating systems with fast load times,

multiple browser support and minimal memory usage. Developed system models using automated tools to analyze

performance under various operating conditions.

Coordinated and enhanced existing databases and established new

databases as part of initiative.

Designed and delivered mission-critical infrastructure to maintain

consistent availability and performance.

Recorded systems information and documented design specifications

and installation instructions.

Evaluated emerging technology factors around cost comparison,

portability or usability.

Handled troubleshooting tasks for Local Area Networks, Wide Area

Networks and voice systems to reduce network connectivity problems.

• Utilized Python to handle debugging and automation scripting tasks. Administered application stacks and executed performance tuning to

optimize session performance by eliminating performance bottlenecks.

• Verified stability, security and scalability of system architecture. • Advised on project costs, concepts or design changes.

• Defined technical integration strategy and developed integration plans.

• Provided exemplary helpdesk service and support to assist customers. • Planned, implemented and integrated updated system-oriented projects. Provided status updates to keep upper management informed and to

reach goals.

Built and oversaw network infrastructure comprised of various virtual

products.

Provided technical guidance for system development and

troubleshooting.

Autonomous Vehicle Specialist, 10/2020 - 03/2022

Transdev - Mountain View, US

• Assisted in the development of software and hardware • Testing the software and hardware for safe operation • Ensure Collection of Data and by maintaining company procedures • Monitor multiple software systems with constant focus

Provide concise, clear, and accurate verbal and written feedback

regarding the vehicle's operations

• Complete daily reports and documents procedures tests Capable of responding quickly to changing and potentially high-pressure

environments

Be the deputy for Technology by communicating courteously always with

management, engineers, and the public

• Operation of an on-board recording computer

Consistently demonstrate situational awareness, an understanding of

the technology and a willingness to constantly adjust to change

• Posses (AVT) Autonomous Vehicle Tester License with DMV • Cross-functional verbal and written communication and issue escalation. Warehouse Technician/ Tower Technician, 04/2018 - 10/2021 Mark Ct, Construction - Concord, CA.

• Computer inventory

• Front-line worker in the distribution center and warehouse facility • Carried out a wide array of tasks relative to IT Support

• Receiving, storing and goods

• Stocking products on shelves or on pallets

• Ensure all work was performed in a timely manner, as well as safely Perform troubleshooting and diagnostics on cellular tower lighting

electrical systems

Install new electrical system equipment on towers and mount

controllers to client specifications

• CAT 5,CAT 6,RJ 45,RJ 11 Wiring,

fabrication Devops Engineer, 01/2017 -

12/2020

Managed a project of migration of Application and data from different

storage platforms to Cloud based solution

Reviewed, refined and suggested options for cloud platform architecture

to meet customer IT infrastructure needs like high availability, high scalability and low-cost resources

Developed risk assessment plan for clients planning to migrate their in

house infrastructure to AWS cloud-based systems

• Discussed pros and cons of various cloud models in detail Involved in designing and deploying a multitude of applications utilizing

almost all the AWS stack (Including EC2, Route53, S3, RDS, Dynamo DB, SNS, SQS, IAM) focusing on high-availability, fault tolerance, and auto scaling

Increasing EBS backed volume storage capacity when the root volume is

full using AWS EBS Volume feature

Migrated the current Linux environment to AWS/RHEL Linux environment

and used auto scaling feature

Created load balancers (ELB) and used AWS Route53 with failover and

latency options for high availability and fault tolerance Created S3 backups using versioning enable and moved objects to

Amazon Glacier for archiving purpose using life cycle policy Created users and groups using IAM and assigned individual policies to

each group

Created SNS notifications and assigned ARN to S3 for object loss

notifications using Cloud Watch and Lambda

Good understanding of ELB, security groups, ACL, NAT, firewall, Route 53,

HPC and Cloud Formation

Created Cloud Formation Templates for future use and build

environment through stacks

Migrated VM from Vcenter to AWS to minimize the workload of current

data store

Experience in designing and implementing configuration management

system using Ansible

Delivering customer on-boarding solutions based on Ansible to ensure

customer adoption of solutions and products

Delivered webinars and presentations based on automation solutions

based on Ansible

• Performing build and deployment for Automation with using Jenkins Worked in a group running Jenkins in a Docker container with EC2 slaves

in Amazon AWS cloud configuration

Also gain familiarity with surrounding technologies such as Mesos

(Mesosphere) and Kubernetes

Involved in development of test environment on Docker containers and

configuring the Docker containers using Kubernetes Developed micro service on boarding tools leveraging Python and

Jenkins allowing for easy creation and maintenance of build jobs and Kubernetes deploy and services

Well knowledge in CI (Continuous Integration) and CD (Continuous

Deployment) methodologies with Jenkins

Installed and configured Jenkins for Automating Deployments and

providing a complete automation solution

Created Jobs in Jenkins by setting up global permissions and scheduling

jobs using poll SCM

• Configured Data Pipeline and Code deploy for CI/CD flow Used Ansible as a configuration integration tool to orchestrate to various

Dev QA environments

Build out server automation with tools like Jenkins/Maven for

deployment and build management system

• Designed and developed automation test scripts using Python and Bash Environment: Java/J2ee, SVN, GIT, Docker, Kubernetes, Ansible, Jenkins,

python, vSphere, AWS (EC2, S3, AMI's, VPC, Cloud Formation), Maven, ANT, Tomcat, Splunk, Jira, Confluence, Shell Scripts. Cable Technician, 12/2015 - 03/2016

2102 Nelson CT, OC - CA.

Maintain cable systems by installing, repairing, programming, and

upgrading cable infrastructure

Perform major and minor preventive maintenance and repairs by

troubleshooting cabling system issues

• Identify, track and remove abandoned cable

• Develop in-depth knowledge of National Building Codes and standards Complete required paperwork including installation checklist, time

sheets, service orders, vehicle inspection report and various other logs Understand, adhere to, and promote environmental, health & safety

policies

• Manage pole climbing and working at heights and small confined spaces Operate vehicles, hand tools, power tools, ladders, leakage detection

devices, and test equipment

RG 6, Create continuous integration/deployment with Application

Release Automation by integrating and improving client's existing infrastructure and build pipelines, largely aiming for autonomous automation when possible

Migrating a production infrastructure into an Amazon Web Services

utilizing AWS Cloud-Formation, Code Deploy, EBS, and Ops Works Managed Ubuntu Linux and Windows virtual servers on AWS EC2, Used

GAM to perform bulk Linux command line administration to Google Apps Expertise in Amazon AWS Cloud Administration which includes services:

EC2, S3, EBS, VPC, ELB, Route 53, Auto scaling, Security Groups, Redshift, and Cloud Formation

Installed the application on AWS EC2 AMI Instances and configured the

storage on S3 Buckets

Also has hands on experience on working with AWS IAM to create new

accounts, roles and groups

Configuring the Docker containers and creating Docker files for different

environments

Implemented and designed AWS virtual servers by puppet to ensure

deployment of web applications

Managed Docker orchestration and Docker containerization using

Kubernetes

Developed Docker images to support Development and Testing Teams

and their pipelines and distributed images like Jenkins, Selenium, Jmeter and Elastic Search, Kibana and Log stash (ELK) and handled the containerized deployment using Kubernetes

Worked with Docker for Portable deployment of applications as a single

object versus process sandboxing

Provided consistent environment using Kubernetes for deployment

scaling and load balancing the application from dev through QA, easing the code development and deployment pipeline by implementing Docker containerization

• Worked with DockerFile linter to build best Docker images And we are using the linter to the DockerFile into an AST and performs

rules on top of the AST

It is standing on the shoulders of Shell Check to lint the Bash code

inside RUN instructions

Automate Deployment using Ansible to provision Amazon AWS Instances

to enable continuous deployments

Configured the Ansible playbooks with Ansible Tower and wrote

playbooks using YAML

Configured Docker images with packages like boto3, AWS CLI and python

packages

Deployed Docker Engines in Virtualized Platforms for containerization of

multiple apps

• Implemented Docker to create containers for Tomcat Servers Used Jenkins pipelines to drive all micro services builds out to the

Docker registry and then deployed to Kubernetes, Created Pods and managed using Kubernetes

Written several Docker files to create tomcat along with required version

of jdk container images

Containerized the Docker services like SSH daemon service and familiar

with several Docker command line utilities

Installed and configured Jenkins for Automating Deployments and

providing an automation solution

Developed build and deployment scripts using MAVEN as build tools in

Jenkins to move from one environment to other environments Maintained and administered GIT source code tool, Created Branches,

Labels and performed merges in Stash and GIT

Involved in migration from SVN to GIT repos and worked with Linux sys

admins for the same.

Build/Support, Configuration Release Engineer, 05/2014 - 11/2015 Participated in the release cycle of the product, which involved

environments like Development, SIT, QA and UAT

Responsible for the building and deploying the artifacts into various

Environments

• Used Subversion and GIT as version Control management systems Experienced in authoring POM.xml files, performing releases with the

Maven release plug-in, Mavenization of Java projects and managing Maven repositories

Handled Nexus as the remote repository for storing and sharing artifacts

with the company

Directed the Release Management Calls to synchronize with the

Developers, Testers and DBA teams for successful Release Involved in Installing Jenkins on a Linux machine and created a master

and slave configuration to implement multiple parallel builds through a build farm

Maintained build related scripts developed in ANT & Shell and modified

build config files - Ant's build.xml

Developed Continuous Integration, Nightly and On-demand build system

from scratch with Jenkins, Maven/Ant

Responsible and accountable for the implementation of software

configuration and release management of the web applications Facilitated the technical and business release implementation review

meetings, identifying the dependencies and coordinates activities for smooth execution of plan

Proficient in deploying and support applications on Apache Tomcat

application servers and used Shell scripts to automate the deployment process

Executed user administration and maintenance tasks including creating

users and groups, reports and queries

Used JIRA for ticket tracking, change management and as an Agile/Scrum

tool

Environment: Java/J2ee, SVN, GIT, Ansible, Jenkins, Maven, ANT, Nexus,

Tomcat, Splunk, Jira, Confluence, Shell Scripts

Environment: SVN, GIT, Docker, Kubernetes, Ansible, Jenkins, python,

vSphere, AWS (EC2, S3, AMI's, VPC, Cloud Formation), Maven, ANT, Tomcat, Splunk, Jira, Confluence, Shell Scripts., Participated in the release cycle of the product, which involved environments like Development, SIT, QA and UAT

Responsible for the building and deploying the artifacts into various

Environments

• Used Subversion and GIT as version Control management systems Experienced in authoring POM.xml files, performing releases with the

Maven release plug-in, Mavenization of Java projects and managing Maven repositories

Handled Nexus as the remote repository for storing and sharing artifacts

with the company

Directed the Release Management Calls to synchronize with the

Developers, Testers and DBA teams for successful Release Involved in Installing Jenkins on a Linux machine and created a master

and slave configuration to implement multiple parallel builds through a build farm

Maintained build related scripts developed in ANT & Shell and modified

build config files - Ant's build.xml

Developed Continuous Integration, Nightly and On-demand build system

from scratch with Jenkins, Maven/Ant

Responsible and accountable for the implementation of software

configuration and release management of the web applications Facilitated the technical and business release implementation review

meetings, identifying the dependencies and coordinates activities for smooth execution of plan

Proficient in deploying and support applications on Apache Tomcat

application servers and used Shell scripts to automate the deployment process

Executed user administration and maintenance tasks including creating

users and groups, reports and queries

Used JIRA for ticket tracking, change management and as an Agile/Scrum

tool

Environment: Java/J2ee, SVN, GIT, Ansible, Jenkins, Maven, ANT, Nexus,

Tomcat, Splunk, Jira, Confluence, Shell Scripts.

EDUCATION AND TRAINING

Google IT Support Professional Certificate, 02/2021 Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs https://coursera.org/share/b5f0e9d096f7cf85f98b47e44e8317cf https://coursera.org/share/2c4422e3bce1576e5212ca9aa611bada https://coursera.org/share/b25fc9c7019e0d8baa121d3f298b4ca2 https://coursera.org/share/e275c3ba4b028dcc2b6619eea1896d69 https://cohttps://coursera.org/share/08fadee4a153f254053eeb319c8f261 2ursera.org/share/74037a68b2c85502aef51cedb197f529 https://coursera.org/share/97902a48880c7dc7e62e22c6923c6a69 COMPTIA A+ CERTIFIED. NETWORK+ CERTIFIED. SYSTEMS ENGINEER DEGEE ZIYOTEK INSTITUTION

ADDITIONAL INFORMATION

Around 7 years of experience in the areas of software configuration,

Build/Release Management Cloud Engineer, DevOps Engineer, Cloud Computing, Linux Administration. Designed, configured and managed public/private/hybrid cloud infrastructures utilizing Amazon Web Services (AWS) including EC2, Auto-Scaling in launching EC2 instances, Elastic Load Balancer (ELB), S3, Cloud Front, VPC, Direct Connect, Cloud Watch, Cloud Formation, IAM, SNS, Route 53. Writing Python scripts to automate AWS services which includes Web servers, ELB, Cloud Load Balancer, Auto scaling groups, Ops works, Cloud Watch, Lambda, EMR. Wrote Ansible Playbooks with Python SSH as the Wrapper to Manage Configurations of AWS nodes and Tested Playbooks on AWS instances using Python. Expertise in using the Docker for virtualization, Ship, Run and Deploy the application securely to fasten the Build/Release Engineering. Virtualized the servers using the Docker for the test environments and dev-environment needs. Experience in creating the company's DevOps strategy in a mix environment of Linux (RHEL, CENTOS) servers along with creating and implementing a cloud strategy based on Amazon Web Services Installing, configuring and administering Jenkins CI tool on Linux machines Automated the continuous integration and deployments using Jenkins, Docker, Ansible and AWS Cloud Templates. Created local, virtual repositories in Jfrog Artifactory and integrated with Jenkins Expertise in ANT and MAVEN as build tools on Java projects for the development of build artifacts on Designed and implemented Subversion and GIT metadata including elements, labels, attributes, the source code. Good knowledge on Java based applications built on different architectures such as Spring MVC, Hibernate, Angular JS, J2EE etc. Strong working experience in NoSQL database MongoDB and Cassandra.

CERTIFICATIONS

• System Engineering Ziyotek institution of Technology- 2023



Contact this candidate