Jessica Melvin

Colorado Springs, CO *****

advlkf@r.postjobfree.com

+1-321-***-****

Authorized to work in the US for any employer

Work Experience

Collections Representative

Bank of America - Colorado Springs, CO

March 2021 to Present

Outbound call center. Assisting customers to understand their financial hardship in order to help bring past due accounts to a current status, negotiating and technical skills. I have been a top performer in payment programs, attendance and quality assurance. Customer Service Representative

Connect for Health Colorado - Colorado Springs, CO October 2020 to March 2021

Providing high quality customer service. Assisting customers to apply for health coverage. Troubleshooting any issues customers may receive on their end. Customer Experience Coordinator/ Key holder

Marshalls/ T.J Maxx - West Melbourne, FL

August 2016 to October 2020

Responsible for operational controls at the Frontend service desk. Ensures Frontend Associates provide prompt, courteous and knowledgeable service to all customers. Resolves customer service issues appropriately and competently. Audits and approves all necessary Frontend paperwork. Responsible for training and developing store Associates on customer service standards, register procedures and proper Frontend procedures and controls. Opening and closing store duties. Assistant Store Manager/Handling Store Manger

Family Dollar - Oxford, MS

October 2016 to August 2017

Providing excellent customer service, being able to communicate with my team, customers and direct supervisor. Daily deposits, opening and closing store properly, unload, process and push freight. Running the register, performing recovery according to company standards, weekly cycle counts, creating new weekly schedules and staying up to date with company policies. Also making merchandise moves for the floor and brainstorming new ways to improve sales and customer satisfaction. Customer Service - Supervisor

Vacations Made Easy - Springfield, MO

March 2016 to June 2016

I started off as just a phone agent helping customers place their vacation orders. After a month I became a supervisor for the customer advocacy department. When there was any problem orders or upset customers I handle their concerns. Including refunds, complaints, questions, changing dates on their vacations, if any event, hotel was sold out or booked up. I would personally call the customer and inform them, explain to then what was going on and have alternative options prepared for our customers. I also looked over the phone agents and kept track of their duties and help with any training when needed. I am able to work under a very fast pace, high stressed environment, within a team environment as well. Customer Service Representative

Harland Clarke - San Antonio, TX

January 2015 to January 2016

My duties were to provide high quality customer service. Staying up to date with the latest software. In the time working for Harland Clarke I started only taking one call type and was asked to take on two different permanent financial institution call types. I also was selected to take on a bank project for having high customer service; high quality calls an high work value. I also received three awards for good call quality. The types of calls I would receive would be new and reorder checks for personal, banks and business customers. Also for the two other call types I took was to report for any lost or stolen debit cards and for online banking technical support.

Cosmetologist/Shift Leader

Gino Morena Paul Mitchell Onyx Salon - Fort Sam Houston, TX December 2013 to June 2015

My duties and related skills are to perform various hair services, assisting customers, management skills, retail sales, cashier, scheduling appointments, restocking inventory and maintaining salon cleanliness.

Cosmetologist/Assistant Manager

Gino Morena Stylique Salon - Fort Leonard Wood, MO July 2013 to November 2013

My duties included Hair services, customer service, scheduling appointments, restocking inventory and keeping the salon clean. I was promoted to assistant manager which required managing pay roll, balancing the salon’s financial records and reordering inventory and training my stylist with the latest techniques.

Cosmetologist

Smart Style - Saint Robert, MO

October 2012 to July 2013

My duties and skills were to perform various hair services, retail services, customer service, using up to date POS register system, restocking inventory and maintaining salon cleanliness. Education

Trade School in Cosmetology

Central College of Cosmetology - Saint Robert, MO

2011 to 2012

High school or equivalent

Waynesville High School - Waynesville, MO

2009 to 2011

Skills

• Customer Experience

• Customer Service

• Call Center

• Front Desk

• Negotiation

• Software Troubleshooting

• Hair Styling

• Help Desk

• Retail Management

• Cold Calling

• Typing

Certifications and Licenses

Driver's License

Additional Information

References

Tracy Wetzel-828-***-****

Earline Jones-662-***-****

Lee Vines -256-***-****

Morgan Wade-+1-321-***-****

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