Amanda Ryckeghem

847-***-****

advlk2@r.postjobfree.com

Profile

Detail oriented, technically skilled individual with pride in exceeding expectations while constantly broadening responsibilities.

Professional Experience

Information Resources, Inc., Chicago, Illinois

Global leader in market research, information, and analysis to the consumer products and services industries. The Leading provider of UPC scanner-based business solutions to the US Consumer Package Goods (CPG) Industry.

Client Service Analyst 2019-Current

oManage content delivery for client; including Content Delivery Client Satisfaction

oSupport exceeding revenue by high quality service delivery and data

oCoordinate and execute high quality on-going analytic and ad-hoc requests

oWork very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications

oUse strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups

oIdentify and develop IRI service opportunities with client

oUtilize creativity in identifying new techniques and processes

oEstablish and track critical metrics to measure progress against quality initiatives

oDevelop and leverage strong, collaborative relationships with ITO and Delivery teams

oLiaison with GOC teams

oEnsure high level coordination between Business Development and CI (including GOC).

Delivery Consultant

Team Management

oEffectively hire, on-board, and develop quality talent at the Analyst level

oMaintain appropriate resource allocation for your team both in terms of client and project distribution

oManage the planning and execution of client change events; ensure Analysts are staffed and have the knowledge required to properly implement the respective project

oRegularly review contracted client deliverables to ensure alignment with client requirements and expectations

oIdentify team and individual knowledge level information needs and ensure resources are provided adequate training

oManage analyst level adherence to standard processes and procedures

oHelp manage internal/external conflict for the projects assigned to your team

oActively manage the performance and development of talent within your team

oProvide escalation support for internal client teams, and help coordinate upper management communications

Process Management

oOversee the standard monthly update process to ensure all required tasks and procedures are followed and executed properly; attribute processing, new item report distribution, integration of new items into existing client model(s); new and existing item placement updates, item extract submissions

oManage the planning and execution of client change events; ensure Analysts are staffed and have the knowledge required to properly implement the respective project

oHelp setup and manage the execution of required in-process and final model release quality control testing processes and procedures

oWork with cross-functional partners to ensure projects and/or deliverable expectations are aligned

oIdentify team and individual standard process knowledge level information needs and ensure resources are provided adequate training

Process Improvement

oIdentify and address operational process opportunities for standardization and/or optimization

oConduct root cause analyses for quality issues, and quickly implement appropriate preventive actions

oLead continuous improvement activities associated with IRI production, issue management, and change management processes

oCreate and maintain team level metrics associated with the efficiency and efficacy of IRI production, issue management, and change management processes

Delivery Analyst

Standard Production Process

oBuild and maintain dimensional content and logic required for attribute and hierarchy definitions

oActively manage the monthly integration of new items into the existing client model(s)

oOversee the placement of both new and existing items, and update as needed

oWork with cross-functional partners to understand all client specific model requirements

oTranslate and maintain specific client requirements into necessary IRI production processes, tools, and configuration settings

oSetup, maintain, and execute required in-process and final model release quality control testing processes and procedures

Issue Management

oIdentify, troubleshoot, and correct quality issues including (but not limited to) data, dimensions, and model configuration

oInvestigate and conduct root cause analyses for quality issues, and quickly implement appropriate preventive actions

oCommunicate issue, root cause and preventive actions to cross-functional teams

Project Management

oGenerate, communicate, and execute project plans in support of change events associated with data, dimension, and model configuration

oWork with cross-functional partners to understand all project requirements and be the primary point of contact for project updates and support

Continuous Improvement

oParticipate and/or lead continuous improvement activities associated with IRI production, issue, and change management processes

oProduce and maintain metrics associated with the efficiency and efficacy of IRI production, issue, and change management processes

2014-2019

2005-2014

Category Expert

2000-2005

Responsible for coding and maintenance of all new products for the Health and Beauty industries

Resolve issues and problems associated with delivery with Client Support Team

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