Service Analyst Delivery
Resume:
Amanda Ryckeghem
**********@*******.***
Profile
Detail oriented, technically skilled individual with pride in exceeding expectations while constantly broadening responsibilities.
Professional Experience
Information Resources, Inc., Chicago, Illinois
Global leader in market research, information, and analysis to the consumer products and services industries. The Leading provider of UPC scanner-based business solutions to the US Consumer Package Goods (CPG) Industry.
Client Service Analyst 2019-Current
oManage content delivery for client; including Content Delivery Client Satisfaction
oSupport exceeding revenue by high quality service delivery and data
oCoordinate and execute high quality on-going analytic and ad-hoc requests
oWork very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications
oUse strong analytical skills to consult with our client’s sales, category management and brand and trade marketing groups
oIdentify and develop IRI service opportunities with client
oUtilize creativity in identifying new techniques and processes
oEstablish and track critical metrics to measure progress against quality initiatives
oDevelop and leverage strong, collaborative relationships with ITO and Delivery teams
oLiaison with GOC teams
oEnsure high level coordination between Business Development and CI (including GOC).
Delivery Consultant
Team Management
oEffectively hire, on-board, and develop quality talent at the Analyst level
oMaintain appropriate resource allocation for your team both in terms of client and project distribution
oManage the planning and execution of client change events; ensure Analysts are staffed and have the knowledge required to properly implement the respective project
oRegularly review contracted client deliverables to ensure alignment with client requirements and expectations
oIdentify team and individual knowledge level information needs and ensure resources are provided adequate training
oManage analyst level adherence to standard processes and procedures
oHelp manage internal/external conflict for the projects assigned to your team
oActively manage the performance and development of talent within your team
oProvide escalation support for internal client teams, and help coordinate upper management communications
Process Management
oOversee the standard monthly update process to ensure all required tasks and procedures are followed and executed properly; attribute processing, new item report distribution, integration of new items into existing client model(s); new and existing item placement updates, item extract submissions
oManage the planning and execution of client change events; ensure Analysts are staffed and have the knowledge required to properly implement the respective project
oHelp setup and manage the execution of required in-process and final model release quality control testing processes and procedures
oWork with cross-functional partners to ensure projects and/or deliverable expectations are aligned
oIdentify team and individual standard process knowledge level information needs and ensure resources are provided adequate training
Process Improvement
oIdentify and address operational process opportunities for standardization and/or optimization
oConduct root cause analyses for quality issues, and quickly implement appropriate preventive actions
oLead continuous improvement activities associated with IRI production, issue management, and change management processes
oCreate and maintain team level metrics associated with the efficiency and efficacy of IRI production, issue management, and change management processes
Delivery Analyst
Standard Production Process
oBuild and maintain dimensional content and logic required for attribute and hierarchy definitions
oActively manage the monthly integration of new items into the existing client model(s)
oOversee the placement of both new and existing items, and update as needed
oWork with cross-functional partners to understand all client specific model requirements
oTranslate and maintain specific client requirements into necessary IRI production processes, tools, and configuration settings
oSetup, maintain, and execute required in-process and final model release quality control testing processes and procedures
Issue Management
oIdentify, troubleshoot, and correct quality issues including (but not limited to) data, dimensions, and model configuration
oInvestigate and conduct root cause analyses for quality issues, and quickly implement appropriate preventive actions
oCommunicate issue, root cause and preventive actions to cross-functional teams
Project Management
oGenerate, communicate, and execute project plans in support of change events associated with data, dimension, and model configuration
oWork with cross-functional partners to understand all project requirements and be the primary point of contact for project updates and support
Continuous Improvement
oParticipate and/or lead continuous improvement activities associated with IRI production, issue, and change management processes
oProduce and maintain metrics associated with the efficiency and efficacy of IRI production, issue, and change management processes
2014-2019
2005-2014
Category Expert
2000-2005
Responsible for coding and maintenance of all new products for the Health and Beauty industries
Resolve issues and problems associated with delivery with Client Support Team
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