**** ****** ***** **. • SEABROOK, TX *****

PHONE/FAX 281-***-**** • E-MAIL advlj5@r.postjobfree.com

HEIDI M. HARRELSON

OBJECTIVE

To be an integral part of a successful IT team, delivering enterprise solutions for the business, on either side of the solution: technical or managerial.

SUMMARY OF QUALIFICATIONS

Outstanding verbal and written communication skills at all levels

Excellent project management skills and knowledge of scheduling software

Efficient problem-solving skills to large complex problems

Energetic provider of multidimensional solution support

Enjoy working side-by-side with customers to show value

Excellent at navigating complex business organizations

Strong IT Application skill set (20+ years) in build, test, manage

PROFESSIONAL EXPERIENCE

Sept 2021 – January 2023

Software Engineer/Primavera Technical Specialist

Completed Primavera P6 Enterprise Project Portfolio Management upgrade from 16.2.9 to 20.12.17 for Lockheed Martin’s RMS division. Project methodology was based on the agile principles and documented in the Jira dashboard. Project scope included creating the project plan, environment sizing, acquisition of hardware, software installation, software patching, database conversions, and reconnecting several integration touchpoints. The development, test and production environments were upgraded. The final solution was deployed for 700 worldwide RMS users on 17 dedicated Citrix servers, with very advanced security protocols. In addition, web enabled components were deployed to connect Primavera to other applications (Cobra, SAP, and other home-grown solutions) via web services and Primavera’s API. Process improvement outcomes were achieved by eliminating several steps of onboarding new Primavera users and by eliminating error prone software functionality not being used.

Sept 2016 – July 2020

IT Technical Specialist - Additional Responsibilities

Continued support for every aspect of Marathon’s 42 Primavera worldwide installations as in prior years. In addition, assumed role as primary technical lead for all software and projects involving non SAP business solutions. This included about 15 applications in Marathon’s portfolio. The two largest were KMS MOC (Management of Change) and ACET (Asset Integrity), both of which were enterprise solutions encompassing multiple assets around the world. My involvement included removing and adding new business units to both of these major systems as acquisitions or divestitures occurred. Offered user and administration support, handling all upgrades of software and hardware, making sure new versions of systems were available on Marathon’s software catalog and available for automated delivery. Ensured that Equatorial New Guinea and UK users could access these systems via Marathon’s emulation technology with satisfactory performance. As a part of a license cost reduction project both KMS and ACET were migrated to a new solution. As Marathon’s conversion specialist migrated all data from KMS (an industry standard) to a custom version of SAP MOC. Once converted, provided SAP MOC support and configurations for 5 different MOC business asset models. As the ACET conversion specialist I worked with the Metergrity to convert ACET to Visions, Marathon Asset Integrity Solution for all platforms, plants and upstream oil fields. Converted database data and volumes of documents relating to the equipment testing that occurred from 2002 to present. Once completed, resumed my support role for three major groups using the Visions 5.4 system. The other applications I supported were small departmental solutions. Support was similar to the enterprise solutions: license management, automated delivery, user access and issues. Prior to leaving, trained the remaining team all assigned application responsibilities.

Sept 2012 – July 2020 Marathon Oil continued

Project Controls Manager/Primavera Admin

Supported every aspect of Marathon’s 42 Primavera worldwide installations, including their risk tools (Pertmaster, Fuse, Team Member with Mobile access). Served as the guardian of project controls and standards for all of Marathon Oil’s planning organizations. Provided best practices solutions to real world business problems (Midas Number implementation, SigmaFlow workflow, multiple integrations between Primavera and other business solutions). Worked closely with business analysts, help desk personnel, infrastructure groups to provide new designs and excellent operation support. As Primavera administrator, requests included configurations, user account administration, and software license administration of all three products, database upgrades, system infrastructure upgrades, and software packaging. Meet the needs of Marathon’s user base in US, Equatorial Guinea, and Norway by answering functional and technical questions, assisted with risk assessments (P75 analysis) on their projects, and specific Marathon business implementations. Project work included creating training course material, integration solution between Primavera and other Marathon applications. I was the Global Projects coordinator for Marathon’s worldwide user group meetings utilizing SharePoint technology. Meetings were designed for collaboration and disseminating Primavera best practices throughout the user community.

June 2009 – Sept 2012

Solution Architect for US and Latin America (2012)

Worked with sales team to help develop new opportunities in the Americas, mostly Latin America. Reassigned to the sales team to help grow their Latin America P6 consulting services. Alpha was able to take advantage of my 10+ years of presales experience and my previous exposure to Latin American markets while working as a solution architect for Primavera. Typical duties include demonstrations, proposal writing, POC engagements, project management process redesign, formal training, and assisting users with P6 fundamentals. POC engagements required P6 software installation, configuration, and instruction on how to properly manage projects within P6.

Project Controls Lead (2010-2011)

General Electric (GE) – Oil and Gas Division Assigned to General Electric’s Integrated Project Planning (IPP) worldwide implementation as a lead consultant. The goals of GE’s IPP solution is to lead GE into the next level of effective project management by combining their functional divisions’ (manufacturing, engineering, and procurement) and schedule information with their backend manufacturing and financial systems. As the IPP project team lead, identified and documented new IPP business processes and consolidated project management practices between multiple manufacturing lines. While Utilizing GE’s PMM project methodology, I engaged my Primavera expertise to map the new business processes within the P6 infrastructure. Collected over 200 specific IPP business requirements and provided a P6 implementation strategy for each approved requirement. Created P6 test scenarios for each requirement for GE's IPP proof of concept pilot. During the IPP engagement we worked closely with the business and project managers, helping to them understand planning concepts and specific core P6 concepts. Assisted IT with the delivery of key documents so they could meet their tollgate objectives.

Project Controls Lead (2009-2010) General Electric, continued

General Electric – Aero Division: As a part of the GE AERO team and the lead delivery consultant, delivered the defined P6 project management solution to the business. P6 Deliverables included development of new project management processes, a worldwide reporting framework, a portal design and implementation for upper management, and a time tracking system for GE project managers. Performed integration support and verification of P6 components/data into GE Aero Oracle Financials backend. During the second phase: analyzed, designed, and implemented two additional groups (Logistics and Engineering) into the P6 Primavera software landscape. Created programming specifications for 5 critical historical reports for warranty purposes to merge with new and ongoing P6 projects. Supported GE project manager population with training, user documentation, and general P6 guidance. As GE AERO confronted business processes that they wanted embedded in P6, they counted on my experience allowed me to blend GE’s ideas with P6 best practices.

Oct 2007 – Jan 2009

Primavera Solutions

Solution Architect/Sales Engineer

Responsibilities were dedicated to project and portfolio management engagements within Primavera’s PEP (Power, Energy and Process) group. Supported Latin America and Canada, with superior knowledge of the entire Primavera product suite starting with version 6 and up. Worked closely with Sales Account Managers to understand the strategic or tactical view of a company’s business portfolio. Being able to understand and document a client’s business initiatives and current business processes was an everyday critical job function. Translated client initiatives (pain points) to solution design elements and business value discussion topics. Worked proactively with the clients to define the appropriate solution to achieve project and portfolio management success. Maintained outstanding customer support relationships at all organization levels with numerous oil and gas companies within in my territory during my assignment.

Mar 1997 – Mar 2007

Technical Account Manager (2005 – 2007)

Primary responsibilities focused on management of all technical aspects concerning application delivery. Selected, managed all employee resources for assigned customer projects. Successfully executed technical segments within the application lifecycle: develop, test, and manage. Consulted customers on all aspects of the software development lifecycle. Able to consistently map key deliverables to business requirements and validate customer acceptance within the application delivery process. Created all necessary artifacts (i.e. technical documentation, training, manuals, and managerial reports) for multiple successful project completions.

Sales Engineer (2000 – 2005)

Core responsibilities included providing technical expertise to inside and field sales within the western region. Sale strategies were product focused and revolved around the technical strengths and capabilities of Compuware’s tool suite: build, test, and manage. Ability to quickly assess company’s pain points and understand their internal infrastructure. Designed and conducted product demonstrations and POCs for sales success. Worked side by side with customers to achieve problem resolution and implementation success. Supported over ten different products.

Technical strengths: requirements capturing/management and application development utilizing Java and .Net technologies

Professional Services – Senior developer (1997 – 1999)

Developed critical business applications using Compuware's application development tools for Oil and Gas customers (gas transmissions, trading, contracts, asphalt, pipelines, etc). Compuware was the 5th largest software company in the world when I worked there.

Mar 1996 – Mar 1997

DBA Specialist (contractor)

Designed and implemented Hewlett Packard’s worldwide manufacturing solution from a database perspective (PRISM). DBA Duties included design (normalization), creation (sql scripts), maintenance, query and reporting, performance, recovery, and replication. The final solution included daily replication of over a terra byte of data to 10 different manufacturing sites. Designed recovery plan which including a step by step recovery procedure for the entire system. After I left HP the recovery plan was successfully used to start up and recover HP’s worldwide sku deployment operations after an unexpected interruption in their manufacturing process.

July 1987 – Mar 1996

DBA/Developer/System Analyst/Development Manager

Accumulated extensive experience in technical consulting, project management, and client server software development. Specialties include database design, application architecture design, DBA administration, troubleshooting, performance tuning, and system migration. Responsible for 40 business software solutions. Migrated all 40 business solution from one platform to several different solution offerings.

TECHNOLOGIES

Tools: Primavera P6 v6, v7,v8,v12, v16, v20, Primavera Risk Tool Suite, Fuse, Sharepoint, ServiceNow, Citrix, Remedy, Contract Manager, Inspire, Oracle (many versions), SAP PM, WebLogic, IBM Websphere, Oracle PL/SQL, Oracle Enterprise Manager, MS Visual Basic, CVS, CRM, PVCS, SQL Server (many versions), Sybase, DB2, PowerBuilder, Uniface, Microsoft (etc, v10, 365) Office Suite, Emulation software (Horizons, Citrix) Enterprise Architect, Rational Rose, Ecilpse, OptimalJ, Uniface, Optimal Trace, DevPartner, QACenter Enterprise Edition, TestPartner, QALoad, FileAid

Languages: Java, .Net, J2EE, C, C++, EJB, Session Beans, Struts, JSP, HTML, JavaScript, Web Services, LDAP, SOA/SOAP, XML, XSLT, XSD, VBA, COBOL, Uniface

Business Processes: MOC (KMS/SAP MOC), Asset Integrity Visions/ACET, Plant Maintenance (SAP), PPM (Primavera and others), Software lifecycle, Software License Administration, Helpdesk (ServiceNow, Remedy), Automated Software Delivery, Digital Field Automation (mobile solutions), Jira, data migration

Methodologies:, Tollgate Methodology, RUP, Agile, Streamlined SDLC Processes, Risk Based Testing, Business Requirements Mapping (Use Case Methodology), Functional and End-User Regression Testing, Navigator,

EDUCATION, LANGUAGES, AND REFERENCES

Graduated with honors University of Florida

BSBA, specializing in Computer Science

Fluent in Spanish. References available upon request

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