Kimberley G. Fagalar

**** ***** ******, *********, ** 44087, 772-5288, advliz@r.postjobfree.com

SUMMARY

Detail-oriented team member whose goal is to ensure all transactions are handled in an accurate and timely manner without compromising the confidentiality of the individuals being serviced.

SKILLS

Microsoft Office

Workday

Kronos

Strong problem-solving and trouble-shooting skills

Employee relations specialist

High customer service standards

Conflict resolution proficiency

Negotiation competency

PROFESSIONAL EXPERIENCE

Appointment Center Representative – Level 4, Solon Call Center Solon, OH

Cleveland Clinic Foundation Nov 2011 to Jan 2020

Register new patients; validate demographic and insurance information for established patients

Schedule, cancel and coordinate patient appointments for all institutes

Identify and communicate potential HIPPA violations

Identify patients in need of financial counseling to facilitate payment

Schedule financial clearance referrals

Captures referrals and cancellation reasons

Monitors combined registration reports, AHIQA

Performs screening and scheduling of interpreter services

Support management with onboarding of new hires

Participate in training and development of new and existing employees

Liaison for referring physicians’ institute

Initiates privacy practices and consents

Recruits, initiates protocol and educate patients on MyChart system

Performs screening for Nurse on Call

Page and coordinate provider consults using AMCOM

Former member of AC Main Employee Engagement Committee

Finance – Billings Specialist Aurora, OH

McMaster-Carr Industrial Supply Company Jan 1998 to Apr 2009

Reviewing, analyzing, and entering customer returns with exceptional precision and efficiency, corresponding with the customer when appropriate

Generating confidential daily activity reports for all operations departments within the branch

Responding to unique customer requests via phone, fax and email about delivery and changes to the shipping and billing address and providing value-added solutions based on sound research and data analysis

Education

Northcentral University Phoenix, AZ

Master Human Resource Management Present

Kaplan University Ft. Lauderdale, FL

Master of Science in Psychology Incomplete

Kaplan University Chicago, IL

Master of Science Management in Healthcare Management GPA 3.79 Jan 12

Hiram College Hiram, OH

Bachelor of Arts in Social Science May 2006

References

Available upon request

Contact this candidate