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Customer Support Management Specialist

Location:
Lexington, KY
Posted:
February 27, 2023

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Resume:

John-Mark Stuart

**** ******* ** ● Lexington, KY 40514

Mobile: 859-***-**** ● advlit@r.postjobfree.com PROFESSIONAL PROFILE

Dynamic, and team-oriented sales professional with over nineteen years experience in direct sales. Highly motivated and consistently successful in generating leads for new sales, maintaining customer retention, and providing exceptional customer support. Highly trained in diversified marketing tools such as SalesForce, Analytics and the Microsoft Suite including Live Meeting and Teams. Deeply rooted in the essence of teamwork; possess strong selling ability, results driven, exceptional communication skills and a proven track record of success.

PROFESSIONAL EXPERIENCE

Kastle Systems, Lexington, KY November 2017 to

Present

Regional Sales Director responsible for $800,000 in new sales throughout 5 states.

• Team Selling Environment collaborating with 8 other OSV Business Directors

• Directly responsible for strategic partnerships

• 75% Networking, 25% Cold Calls/Relationship Development

• 145% of quota for 2019

Wolters Kluwer Law and Business, Lexington, KY January 2016 to November 2017

Oldest and largest provider of tax compliance software solutions. Tax Product Specialist

Responsible for $4m in retention and $275k in new enterprise tax software sales across 30 states.

• Team Selling Environment collaborating with 3 Regional and 2 National/International Sales Executives

• Capitalize on 3 main sources of revenue – New Firms, Existing Client Base and Retention

• Responsible for automating and improving workflow within International, National and Regional law firms

• 115% of quota for 2016

CCH, A Wolters Kluwer Business, Lexington, KY October 2005 to January 2016 Oldest and largest provider of tax compliance software solutions. Account Executive

Field sales representative responsible for inventory growth through new sales and retention. Roles include identifying CPA and corporate prospects, servicing current clients, and collaboration with district team to ensure territory revenue growth. Additional opportunities include screening new-hire candidates, mentoring and training new hires in successful sales and closing techniques, and presenting successful sales strategies at quarterly meetings.

• Analyze current internal processes and strategy of CPA’s and corporations for tax compliance.

• Annual quota includes 250K in new sales growth, and 1.2M in retention sales. Honors for quota performance include: Leadership Training Award (2008), Top 15 Award (2010) and Performance Awards (2007, 2009, 2010).

• Currently Top 10 in the country

Automatic Data Processing (ADP), Louisville, KY January 2004 to October 2005 Global provider of business outsourcing solutions. Major Account Manager

Time, Labor, and Expense Management Specialist responsible for marketing campaigns, profiling, and consulting payroll clients. Analysis of major account client business model including payroll processes, time/labor costs, and controlling expenses. Provided clients with industry-leading technology and workforce management solutions to control labor cost and improve efficiency.

• Cultivated a targeted list of companies to implement workforce management solutions. (Employees 100-1000).

• Targeted Presidents, CFOs, and HR Directors to covert prospects into clients.

• Knowledge and training in Biometric hardware.

• Named to the ADP Sales Advisory Board (2004).

Bloomberg BNA (formerly The Bureau of National Affairs), Columbus, OH Preeminent resource for legal, regulatory and business compliance information.February 1999 to October 2003

Account Executive

Implemented sales strategies to consult corporations with the leading source in information including: tax

& accounting, labor & employment, intellectual property, banking & securities, employee benefits, health care, privacy & security, human resources, and environment, health & safety. Developed and conducted solution-based presentations to prospective and existing BNA customers.

• Successfully prospected for new clients and new referral sources utilizing online resources, referrals, and creative marketing strategy.

• Accolades include: Top Ten Rookie Award (2000) DSA Qualifier (2000, 2002).

• Prospects included C level managers, Hr, Payroll, E & S managers, bankers and attorneys. Tom James Clothing Company, Lexington, KY October 1996 to February 1999 Trendsetting custom clothier with global presence. Sales Manager

Sold high-end business apparel to the successful executives in their office. Identified, marketed, and consulted C-level executives in their own home/office, or location of choice for custom styling and tailoring. Generated leads through cold-calling and built solid revenue stream by recommendations from current clients.

• Promoted to Management in 1998. Responsible for hiring and training two direct reports. Ensured the success of my team by quality training and strategic sales planning.

• Met and exceeded quota each year during Tom James tenure. Earned Top Ten Rookie Award (1996).

• Earned Management Leadership Award (1998).

Japanese National Team, Tokyo, Japan Summer 1995

Professional Basketball

EDUCATION

Transylvania University, Lexington, KY

Bachelor of Arts 1995

Major: Business / Marketing

Collegiate Basketball - NCAA Division II



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