Customer Service Rep
Resume:
Esperanza Morales
*************@*****.***
Belleview, Florida 34420
Skills
Team Leadership
Workflow planning
Risk analysis and management
Budgeting and forecasting
Financial Management
Search Engine Optimization
Purchasing and procurement
Data analysis
Negotiations
Startups and turnarounds backgrounds
Distribution center management
Business Development
Professional Summary:
Experienced Multi-Business Manager/Assistant Manager
Exceptional Bi-lingual, hard-working, and dedicated focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams with excellent customer service experience, problem solving skills, organized and detail oriented.
Results-oriented business leader/assistant with more than 15 years of experience in day-day business operations management. Versatile and innovative management professional focusing on details while looking for improvements. Strong organizational skills to secure entry-level job title position.
Ready to help team achieve company goals. To seek and maintain part-time/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking job title position. Offering excellent communication and good judgement. Attentive to detail manager offering high-level experience in supervision of workover and completion operations.
Staff Management
Project planning and development
Natural Leader
Unsurpassed work ethic
Excellent time management
Operations management
Employee relations and conflict resolution
Performance evaluations
Strategic partnerships
Collections/Sales
Raw materials, packaging, and production
Business administration
Fluent English & Spanish
Vendor sourcing
Risk management
Experienced with Paycor
Budgeting
Report generation
Complex problem analysis
Finance background
Operation Monitoring
Planning and implementation
Human Resource Oversight Assistance
Focus and Follow Through
Onboarding and Orientation
Inventory Management
Workflow Optimization
Staff Training
Education
Kaplan University - Ocala, FL 2013 to 2015 Associate in Arts (AA) in medical office management
Certifications and Licenses
Taylor University 2021
Phlebotomy- Specimen processing Point of care testing Compassionate patient care Maintenance and use of equipment Record keeping and documentation Basic principles of anatomy and physiology Disease process Therapeutic communication Hazardous materials management Patient assessment. Order of draw pre-analytical variables How to locate veins/troubleshoot hard to find veins Phlebotomy Scope of practice with about 50 draws completed.
EKG- Attention to details accurately diagnose and treat patients Hand-eye coordination. People skills. Physical stamina. Technical abilities.
Other Certifications
Florida Notary Public 2022
Payroll & HR certificate- 2021
Real Estate License- Currently enrolled
Performance Monitoring and Evaluation
Maintaining Compliance
Finance Oversight
Department Oversight
Originality and Creativity
Labor Relations
Policy Development and Enforcement
Multi-Unit Operations Management
Employee Motivation
Management Training
MS Office
Cultural Awareness
Interdepartmental Collaboration
Building and Facility Management
Information Security
Recruiting and Hiring
Client Relations
Payroll Administration and Timekeeping
Multi-Factor Authentication
Desktops, Laptops, iPad & Mobile Devices
Content Workflow
Cost Containment
Policies and Procedures Implementation
Corrective Actions
Database Maintenance
Data Backups
Lead Support Skills
Managing Fleet Accounts
Word Processing
Fleet Services Remarketing Inc - Belleview, FL Oct2014–Present P/T
Collections & Customer Service
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
Send out reminders, warnings and reports for collections.
Review accounts
Verify payments and information
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
Drafted invoices for completed work
Created Collections, Sales, and Inventory master reports.
Scheduled Customers for appointments
Interviewed and hired strong candidates for team openings, using job boards and social media U-Haul Representative
U-Haul Customer Service Rep at Fleet Services Remarketing Inc 2020-2023
Reservations and Rental Agreements
Food Wizards LLC-Manager 08/2020-02/2022
Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.
Generated monthly reports to match bank account
Managed day-to-day business operations, including accounting, finance, HR, marketing, Advertising, and public relations.
Southold IGA - Southold, NY 2001-2013
Assistant deli manager
Hiring, scheduling, firing, training, ordering products, inventory, baking, preparing salads, packing out
Orders, customer service, catering, etc.
Languages
Spanish- Fluent
References:
Sandra Sisk Manager- Fleet Services Remarketing Inc 352********
Lynn Mott- Manager IGA 631-***-****
Kevin Grant- Manager IGA 631-***-****
William Cosby 631-***-****
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Consulted with customers to assess needs and propose optimal solutions.
Improved records management systems for leases and contracts to boost renewals timeliness.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
Trained and motivated employees to perform daily business functions.
Optimized team hiring, training and performance.
Maintained up-to-date administrative records to monitor operational conditions.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Created and monitored promotional approaches to increase sales and profit levels.
Established, optimized, and enforced business policies to maintain consistency and high-quality standards across industry operations.
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