Esperanza Morales

advliq@r.postjobfree.com

352-***-****

Belleview, Florida 34420

Skills

Team Leadership

Workflow planning

Risk analysis and management

Budgeting and forecasting

Financial Management

Search Engine Optimization

Purchasing and procurement

Data analysis

Negotiations

Startups and turnarounds backgrounds

Distribution center management

Business Development

Professional Summary:

Experienced Multi-Business Manager/Assistant Manager

Exceptional Bi-lingual, hard-working, and dedicated focused on successful team building and operational improvements. Reliable team player committed to building high-performing teams with excellent customer service experience, problem solving skills, organized and detail oriented.

Results-oriented business leader/assistant with more than 15 years of experience in day-day business operations management. Versatile and innovative management professional focusing on details while looking for improvements. Strong organizational skills to secure entry-level job title position.

Ready to help team achieve company goals. To seek and maintain part-time/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking job title position. Offering excellent communication and good judgement. Attentive to detail manager offering high-level experience in supervision of workover and completion operations.

Staff Management

Project planning and development

Natural Leader

Unsurpassed work ethic

Excellent time management

Operations management

Employee relations and conflict resolution

Performance evaluations

Strategic partnerships

Collections/Sales

Raw materials, packaging, and production

Business administration

Fluent English & Spanish

Vendor sourcing

Risk management

Experienced with Paycor

Budgeting

Report generation

Complex problem analysis

Finance background

Operation Monitoring

Planning and implementation

Human Resource Oversight Assistance

Focus and Follow Through

Onboarding and Orientation

Inventory Management

Workflow Optimization

Staff Training

Education

Kaplan University - Ocala, FL 2013 to 2015 Associate in Arts (AA) in medical office management

Certifications and Licenses

Taylor University 2021

Phlebotomy- Specimen processing Point of care testing Compassionate patient care Maintenance and use of equipment Record keeping and documentation Basic principles of anatomy and physiology Disease process Therapeutic communication Hazardous materials management Patient assessment. Order of draw pre-analytical variables How to locate veins/troubleshoot hard to find veins Phlebotomy Scope of practice with about 50 draws completed.

EKG- Attention to details accurately diagnose and treat patients Hand-eye coordination. People skills. Physical stamina. Technical abilities.

Other Certifications

Florida Notary Public 2022

Payroll & HR certificate- 2021

Real Estate License- Currently enrolled

Performance Monitoring and Evaluation

Maintaining Compliance

Finance Oversight

Department Oversight

Originality and Creativity

Labor Relations

Policy Development and Enforcement

Multi-Unit Operations Management

Employee Motivation

Management Training

MS Office

Cultural Awareness

Interdepartmental Collaboration

Building and Facility Management

Information Security

Recruiting and Hiring

Client Relations

Payroll Administration and Timekeeping

Multi-Factor Authentication

Desktops, Laptops, iPad & Mobile Devices

Content Workflow

Cost Containment

Policies and Procedures Implementation

Corrective Actions

Database Maintenance

Data Backups

Lead Support Skills

Managing Fleet Accounts

Word Processing

Fleet Services Remarketing Inc - Belleview, FL Oct2014–Present P/T

Collections & Customer Service

Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.

Send out reminders, warnings and reports for collections.

Review accounts

Verify payments and information

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Identified and resolved unauthorized, unsafe, or ineffective practices.

Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.

Drafted invoices for completed work

Created Collections, Sales, and Inventory master reports.

Scheduled Customers for appointments

Interviewed and hired strong candidates for team openings, using job boards and social media U-Haul Representative

U-Haul Customer Service Rep at Fleet Services Remarketing Inc 2020-2023

Reservations and Rental Agreements

Food Wizards LLC-Manager 08/2020-02/2022

Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.

Generated monthly reports to match bank account

Managed day-to-day business operations, including accounting, finance, HR, marketing, Advertising, and public relations.

Southold IGA - Southold, NY 2001-2013

Assistant deli manager

Hiring, scheduling, firing, training, ordering products, inventory, baking, preparing salads, packing out

Orders, customer service, catering, etc.

Languages

Spanish- Fluent

References:

Sandra Sisk Manager- Fleet Services Remarketing Inc 352********

Lynn Mott- Manager IGA 631-***-****

Kevin Grant- Manager IGA 631-***-****

William Cosby 631-***-****

Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Consulted with customers to assess needs and propose optimal solutions.

Improved records management systems for leases and contracts to boost renewals timeliness.

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Trained and motivated employees to perform daily business functions.

Optimized team hiring, training and performance.

Maintained up-to-date administrative records to monitor operational conditions.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Created and monitored promotional approaches to increase sales and profit levels.

Established, optimized, and enforced business policies to maintain consistency and high-quality standards across industry operations.

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