Naga Vydehi V.

Cell: 703-***-**** • advlhx@r.postjobfree.com

Enthusiastic, value-driven Product Manager with more than 17 years of experience leading cross-functional teams to plan, build, launch and manage world-class SaaS innovations from ideation to production launch that generate revenue streams for the company. Successfully launched several projects including migration projects with a proven track record of hands-on management with extensive experience in Agile/Scrum/Kanban methodologies.

Solutions-driven program manager of value-adding programs promoting competitive transformative advantage. Conceptualize and execute program vision from start to finish, managing complex milestones while delivering strategic initiatives proven to improve systems, processes, and bottom-line results. Hands-on in optimizing resources and workflows, planning events, milestones and creating well-sequenced processes to ensure effective program execution.

Worked with top investment banking, trading, financial, mutual funds, mortgage-backed securities, e-commerce, retail business, health care, insurance, anti-fraud, anti-money laundering business, mobile communication companies.

Certifications

Certified Scrum Product Owner - CSPO

Certified Scrum Master - CSM

Certified Lean- Six Sigma Green Belt

Trained and certified Agile Practitioner

Core Competencies that Drive Results

Stakeholder Management Skills, Feature prioritization, Product Vision, Product Strategy, Aligning Product backlog execution with product roadmap.

Program Management and Project Portfolio Management

Root Cause Analysis, Quality Excellence & Performance Improvement

Multilevel Collaboration and Tactical Planning and Execution

Budgeting, Resource Allocation & Utilization, Project Scheduling

Process Mapping, Business Integration, Defining and Tracking Success Metrics/KPIs

Business Analysis, Transition, Migration, Release, Delivery and Operations Management

Gap, SWOT, Customer Analysis, Risk Analysis

Agile Methodologies -Scrum and Kanban frameworks

Creating Business Value with Innovation and Technical Acumen

SKYCREEK CORPORATION HERNDON, VA Feb 2018– Present

PRODUCT MANAGER – ECONTACT (INTEGARTED SAAS SOLUTIONS PROVIDER)

Successfully launched eContact- an all in one integrated omni Channel Customer experience solution which allows design and deployment of campaigns (Campaign Manager), tailor craft communications (Content Designer), measure and track performance (Analytics) and capture feedback and insights (Surveys).

Led development of an intuitive GUI based SaaS product Campaign Manager supporting campaign deployments providing multi language support & multi-channel effective customer reach on Surveys, appointment reminders, message blasts which generated 200M+ messages per month.

Scoped and led the development of a web-based Survey product with features including design, deployment of satisfaction surveys targeting customers with their preferred mode of communication, thus gathering meaningful insights, and enabling executive management make data driven business decisions raising the customers satisfactory experience by 25%.

Spearheaded development and launch of Content Designer product line which resulted in rise of prospective user Growth by 50% from 2019 to 2020.

Worked with engineering team to build the self-serving click, drag, drop flow designer that the users could tailor-craft unique templates by utilizing existing library of layouts for propagating brand style and guidelines with version management, thus accelerating process time and efficient utilization of manpower.

Collaborated with UI/UX design team in building responsive template design Preview, send test emails, thus displaying Mobile, Desktop application specific designs for different devices, browsers by engaging & personalizing Customer experience digitally, resulting in retaining customer segment by 20%.

Extrapolated user feedback, prioritized pain points to address in product development, successfully resolving issues which increased customer satisfaction rates by 20% in 2021.

Collaborated with business stakeholders/users, engineering teams to define and develop product vision, planned & managed metric driven product roadmap by organizing product strategy into deliverables by breaking down the product requirements into epics, features, user stories thus increasing operational efficiency.

Steered, Managed the Product Plan releases, feature prioritization, defining user needs and acceptance criteria and interact regularly with the development teams in maintaining a product backlog to prioritize needs based on user value, feedback, and customer insights. Communicated insights, documentation, product requirements, scope, deadlines to C level suite, stakeholders, and clients.

Coordinated various aspects of the product development process using Agile practices such as Kanban and Scrum that includes daily stand-ups, reviewing feedbacks, building product backlog, documenting functional and technical requirements, user acceptance testing, product demo, essentials for successful deployments, post validations, continuous maintenance, training guidebooks, hand-offs to operations.

Collaborated with program development, operations, vendor partners to build alignment on product roadmap, mapped critical project milestones, resolved any escalated roadblocks, and managed feature dependencies.

Collaborated with Product marketing Sales team on Go-To market plans, sample creation with mock data, further collaborating with developers and UI/UX designers to build proof of concept prototype for promoting the product to prospective clients.

Oversaw product rollout plan, segmentation, product adoption, and product promotional opportunities.

Co-ordinated in developing the B2B whatfix Digital Adoption integrations for Go-To interactive, personalized on-screen, step-step guidance, product documentation, training materials, help guides supporting the post product launch.

Lead campaign-based product launches by working with B2B-cloud based service provider Twilio, SendGrid for cross channel messaging, appointment reminders over preferred channels.

Communicated with stakeholders on product release updates and feeds/newsletters every release. Led post launch feedback drives and create a repository for submitting product feedback and requests for future product releases.

Continually led the entire product development lifecycle including discovery of problems, prioritization, user stories, release management, support and communicate product success metrics contributing towards company’s objectives. Owned and managed product features once delivered, including iterating on MVP further scaling up successful launches.

PRODUCT MANAGER – ANTI-FRAUD/ANTI-MONEY LAUNDERING – WALMART LABS (PROJECT FULCRUM)

As a Product Manager, Led Project Fulcrum Supporting Anti-Fraud/Anti Money Laundering business unit for Walmart financial products which includes Money Transfer-Send, Receive, Gift Cards, Point of Sales.

Drove product discovery process with technology modernization and collaborate with global stakeholders for Entity Resolution, Machine Leaning anti-fraud interdiction models, Transaction Monitoring Services, Case Management value-streams to assess risk and business value, as well as with engineers to optimize usability and feasibility of product features including automations.

Established Business and Technical Objectives (OKRs), Key Performance Success Indicators (KPIs) for Product Fulcrum and ensured its alignment with key integration partners like Acxiom, Quantexa for Entity Resolution, Argus/Inkuru for anti-fraud, anti-money laundering machine leaning models, FeatureSpace for transaction monitoring services, CaseManagement for Suspicious activity reporting and internal stakeholders including business, engineering, data, risk, legal, compliance teams.

Established and Owned Minimum Viable Product (MVP) by composing product requirements, customer journey map, data mapping specifications, critical data elements identification, breaking down product requirements into features, user stories, acceptance criteria, capturing data flow from upstream to downstream system applications aligning to product vision and roadmap.

Designed Product roadmap and execution timelines sheet listing the activities, tasks required to executed for each vendor partners from requirement elicitation, design, development, testing and implementation for Pilot Anti-Fraud product value-stream.

Inspected and evaluated pilot product progress through each increment while continuing to collaborate with product teams to add to the Product backlog team.

Identified and formulated the Data Quality Validations on DQ-Completeness, Validity, Uniqueness, Reasonableness, formatting, modelling, setup on Critical Data Elements checks coming from Source Data Systems, Data Enrichments and Transformation to Target Systems. Collaborated and worked on Data Mapping requirements for the product.

Manage dependencies with cross-functional functions in addition to identifying, building, strategic partnership across different product teams.

Communicated insights, documentation, scope, deadlines, progress to executive management and stakeholders, vendor partners on the product.

PROGRAM MANAGER-DELIVERY& OPERATIONS CHARTER/SPECTRUM MOBILE AND CABLE COMMNICATIONS

Led concurrent projects from initiation through post implementation phases including production support. Managed Client programs and projects with extensive budget/hours, managing program performance consisting of multiple Lines of Business SMEs, technical SMEs, developers, QA, analysts, UAT and vendors.

Streamlined, Monitored program changes from inception to successful implementation, resulting in a 20% customer satisfaction improvement and an increase in annual retention of 15% in 2021.

Worked with 2 Core product managers, Client project managers, Scrum masters for both Cable and Mobile Spectrum products, Customer Solutions teams, Data engineering teams to build processes around distilling product feedback and usage acting as a primary customer point of contact.

Implemented process for quick identification and modification of inefficiencies leading to a 25% improvement in the time to deliver new features by working Client BA, Product BA, engineering and Customer Solutions development team.

Led all Sprint panning, execution monitoring and close out programs including release and delivery management, post release validations, issue resolutions and Monitoring Operations till the hand-off to respective operations teams.

Ensured on-time delivery of 100% of program projects by creating detailed road maps, plans, schedules while meeting all the contractual and deliverable commitments.

Provide accurate reporting on project status throughout the lifecycle to 15+ project teams, stakeholders, sponsors encompassing budget estimation, invoicing intake requests, scheduling, resource planning and utilization as part of the company’s policies.

Collaborated, managed end-end complex Migration projects for Spectrum Mobile Communications along with client and vendor partners in defining and executing the migration strategy and plan.

Oversaw project managers and acted as a scrum master for Scrum of Scrums working across a large program providing purpose, guidance, and motivation to all team members.

FREDDIE MAC • Vienna, VA Aug 2016 – Jan 2018

LEAD BUSINESS SYSTEM ANALYST, SCRUM MASTER – STRATEGIC INITIATIVES

As a lead business analyst and a Scrum master, supported Loan Quality and Loan Closing advisory group for Single family loans within Freddie Mac.

Conducted Agile ceremonies such as Sprint planning, Daily standups, Review and Retrospectives, Story refinements and Release planning. Ensured user stories are defined, groomed, estimated, planned for respective sprints in turn managing product backlog and sprint activities.

Led, Managed a team of business analysts Performed Analysis of Complex business functions and requirements, evaluated system solution approaches and systems integration analysis, participated in User Acceptance Testing and served as a Subject Matter Expert.

FANNIE MAE • Vienna, VA Oct 2014 – Aug 2016

LEAD BUSINESS ANALYST-IV

Acted as both scrum master and lead business analyst, actively contributed to the requirements gathering, design, test, implementation of enhancements for Reperforming Loans-Mortgage-backed securities division within Fannie Mae.

Supported the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands and new responsibilities.

Provided project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan. Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process. Identify improvement opportunities (proactive and reactive)

Northern Trust Bank• Guernsey, UK and BLR, IND Aug 2008 –Aug 2010

SECTION MANAGER – TRANSITIONS AND OPERATIONS

Acted as Transition and Operation manager, executed transition activities of the projects.

Lead transition meetings and conduct and/or participate in formal and informal reviews throughout transition life cycle. Decision making and domain knowledge for transition services to provide critical direction and impact on project implementations.

Ensured productivity and quality standards are met as per client expectations, keeping ongoing communication with clients, executes, teams

Franklin Templeton International Services • St. Petersburg FL and HYD IND Sep 2005 – Jul 2008

SR. DELIVERY AND QUALITY EXCELLENCE MANAGER

Managed operations projects from idea to execution, in collaboration with cross-functional stakeholders. Conduct analysis of operational performance to identify pain points, problems, opportunities for improvement.

Worked closely with the 6 sigma quality excellence teams such as process controls, improvements, reviewing business results and complying with Sarbanes Oxley regulations.

Participated in core project team meetings, business meetings, client meetings etc. as needed for project delivery and coordinate checklist and readiness prep calls for scheduled deployments.

GE CAPITAL INTERNATIONAL SERVICES Dec 2001 – June2004

PROCESS LEAD

Education

Master’s in Business Administration (Technology Management) - 2004

Technical Skills

Business Requirement Tools MS Visio, HP ALM, Doors, Version One, Xml Spy, notepad++, Azure devops

Change Management Tools HP ALM, Version One, JIRA, Azure devops. Azure Synapse

Methodologies SEI-CMM, Agile-Scrum, Kanban, SDLC, SWOT, Six Sigma, Lean, Kaizen

Project Management Tools MS Office, MS Project, MS Access, MS Visio, MS SharePoint, Smartsheet, SharePoint, developer tools, Azure Synapse

Application Lifecycle Management Tools Atlassian Jira, Confluence, Smartsheet, VersionOne, Azure devops

Portfolio Management Tools Clarity, Jira Align, Smartsheet

BUILDING SOLUTIONS FOR SUSTAINABLE GROWTH AND PROFITABILITY

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