Package Handler Customer Service
Resume:
ASHLEIGH COFFMAN
OPERATION MANAGER
> a
Policy Implementation
Documentation and Reporting
Project Management
Operational Management
Stakeholder Management
Process Improvement and
Control Validation
Business Intelligence and
Analysis
Business Development
Market Research & Data
Analysis
Logistics
Vendor Management
Asset Management
Sales and Marketing
Cash flow management
Retail Merchandising
Customer Relationship
Manager
(0) 12) (RE:
COMPETENCES
Exhibited ability to present ideas,
establish a robust strategic
presence, and maintain trusted
advisor relationships with
executives, key stakeholders,
management, and technical
teams.
Demonstrated ability to effectively
interface, influence, and garner
support from company resources
productively and collaboratively
across the overall company.
Capacity to demonstrate an
appropriate sense of urgency and
adaptability in response to
changing business needs and
commerce areas.
Possess a remarkable ability to
streamline market approaches to
connect to target consumers and
execute marketing solutions to
drive sales while managing the
budget effectively.
Excellent written and verbal
communication skills to set and
articulate the company's goals,
vision, and mission with
exceptional organizational
expertise to prioritize workload
and concurrently manage multiple
projects.
EDUCATION
BACHELORS OF SCIENCE IN
MARKETING (FINANCE)
California University of
Pennsylvania - California, PA
2020
TECHNICAL SKILLS
¢ Microsoft Office Suite
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Result-oriented professional with extensive experience in identifying and implementing
functional process improvement and standardization of service across all business
units and market segments. Skilled at developing and implementing organization goals,
procedures, policies, and plans to facilitate process improvement. Proficient in
developing and nurturing productive relationships with external third parties and
collaborating cross-functionally in a team environment with key functions to diagnose
complex business problems and create compelling, data-driven recommendations.
WORK EXPERIENCE
AREA MANAGER
Amazon Warrenville, IL January 2021 - Present
Supervise 40-80 associates per shift, monitor safety/behavior, and ensure
performance metrics are met.
Partner with multiple departments to ensure balanced shifts while meeting safety
and engagement network standards to maintain reputation.
Manage the departmental budget by monitoring expenditure and preparing
forecasts for budgetary requirements.
Develop and implement strategic initiatives to enable departmental goals,
alongside ensuring adherence to company policies and industry regulations.
ESCROW OFFICER
Old Republic Title Pittsburgh, PA July 2020 - January 2021
Guided approximately 900 buyers through the purchasing process, including
answering questions and auditing signing documents while coordinating with
notaries, lenders, and attorneys to ensure flawless signings.
Networked with both national and local notaries and attorneys to increase referrals
and exhibited knowledge of legal codes, court procedures, and executive orders.
Verified the accuracy of land ownership documents, examined property titles for
delinquent taxes, and summarized mortgages and trust deed documents which
resulted in received excellent ratings due to both accuracy and speed of
processing.
Prepared legal documents for the closure of the sale while ensuring the seller and
the buyer had met all financial obligations.
RETAIL OPERATIONS MANAGER
American Eagle Outfitters Greensburg, PA September 2016 — July 2020
Launched 1/3 of rebranded stores in the United States and promoted continuous
process improvements, generating innovative solutions and methodologies for
safe and cost-effective sales operations.
Exceeded targets through associate development while overseeing the staff
management process such as recruitment, selection, training, mentoring,
scheduling, and enforcement of corrective actions.
Performed performance metrics and reviewed weekly KPI's and inventory trends
to identify lapses and implement processes to improve and maximize
productivity.
Developed sales goals and analyzed sales data for multiple stores within the
district to determine the placing of merchandise and displays to maximize
productivity.
Interfaced with the clients and managed transactions such as returns,
exchanges, and refunds, addressed while resolving complaints.
PACKAGE HANDLER
United Parcel Service Greensburg, PA October 2016 — May 2020
Organized and monitored packages by determining marked labels and weighing
packages to ensure packing rules and specifications were followed correctly and
met.
Examined and inspected containers, materials, and products to ensure that
packing specifications were met while working in a fast-paced environment to meet
deadlines for trailer departure.
Loaded and unloaded packages to and from storage or processing areas, fed
conveyors, hoppers, and laden trucks or railcars for shipping and receiving.
Exhibited advanced problem-solving skills and managed inventory control
procedures while being certified in all building departments, to provide flexibility
where needed.
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