JJ

JONATHAN JANES

advlfa@r.postjobfree.com 334-***-**** Andalusia, AL 36421

Hardworking employee with customer service, back warehouse loading and unloading keeping inventory multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable in an task with strong ability in working with supervisors and management to see the jobs get done in a efficient and . Offering hard working great team player. Highly organized, proactive and punctual with team-oriented mentality.

Hardworking and reliable with strong ability in a Highly organized, proactive and punctual with team-oriented mentality.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Sales Monitoring

Product and Service Knowledge

Goal Setting

Problem Resolution

Team Leadership

Staff Training

Customer Relations

Customer Rapport

MM Group Sears Hometown Stores

Andalusia, AL

Sales Associate/Assistant Manager

10/2019 - 01/2023

I did day to day store operations, set up delivery dates and times uploaded new shipments sorted inventory and handled customer service issues. Delegated daily tasks to team members to optimize group productivity. Reviewed completed work to verify consistency, quality and conformance. Enforced company policies and procedures to strengthen operational standards across departments.

Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.

Resolved customer inquiries and complaints requiring management-level escalation.

Delegated work to staff, setting priorities and goals. Recruited and trained new employees to meet job requirements. Organized schedules, workflows and shift coverage to meet expected business demands.

Completed inventory audits to identify losses and project demand. Collaborated with store manager to develop strategies for achieving sales and profit goals.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Provided leadership, insight and mentoring to newly hired employees to Summary

Skills

Experience

supply knowledge of various company programs.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Delegated tasks to team members based upon skill level and to achieve organizational goals.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Assigned work and monitored performance of project personnel. Interviewed prospective employees and provided input to HR on hiring decisions.

Sitel Call Center Andalusia, AL

Technical Support Representative

06/2013 - 10/2017

Provided internet tech support. Assisting customers with their internet service issues.

Used remote login tools to assist clients with technical and product questions.

Handled customer service issues by providing guidance or escalating for advanced support.

Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Documented customer complaints and inquiries for use in technical documentation and bug tracking.

Walked customers through common phone hardware and software configurations to maximize service functionality.

Developed and maintained strong relations with customers to meet quality expectations.

Served as first point of contact for incoming technical service calls and emails.

Assisted customers with various types of technical issues via email, live chat and telephone.

Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.

Demonstrated advanced product knowledge to solve customer issues. Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.

Swift Transportation Phoenix, AZ

OTR Commercial Truck Driver

03/2011 - 06/2013

Read and interpreted maps to determine vehicle routes. Charted upcoming routes using both GPS technology and maps. Logged driving hours and fuel usage data on time to keep reports current. Delivered products and freight to customers both locally and long distance. Inspected the vehicle daily to make sure all parts were properly functioning.

Utilized pallet jacks and forklifts to load and unload materials off trucks. Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.

Contacted manager with critical issues to ensure effective problem-solving. Interacted with company dispatchers to alert of issues or delays. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Delivered customer orders to homes and places of business within established time frames.

Planned efficient routes and adjusted strategies based on current weather and traffic information.

Maintained accurate driving records to meet federal regulations and laws. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.

Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.

Loaded, balanced and secured product to safely transport goods. Used ropes and blocks to safely secure cargo for transport. Dropped off deliveries within scheduled timeframes. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials.

Maintained safe driving habits to protect property and general public on roadways.

Conducted emergency roadside repairs, changed tires, replaced light bulbs and installed fuses and tire chains.

Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.

Maintained telephone and radio contact with supervisor to receive delivery instructions.

Inspected truck for defects and safe operating condition before, during and after trips.

Hooked and unhooked trailers from tractor and converter dollies. Handled loading and unloading of goods and freight from tractor-trailers, heavy-duty trucks and flatbed vehicles.

Secured freight during breaks and stops to avoid theft. Completed transfers at hubs and final destinations to keep routes on schedule.

Retained valid proof of insurance and registration in vehicles. Maintained accurate records of correspondence with customers and freight recipients.

US Merchant Marine Williamsburg, IA

Oiler

02/1997 - 06/2009

Swept, mopped and washed down decks to remove dirt and debris. Examined machinery to verify pressures or lubricant flows. Documented vessel's supplies and equipment inventory. Lubricated machinery, equipment or engine parts.

Monitored equipment for leaks, loose pipes, broken lights or other issues and informed mechanics of repair needs.

Pursued additional learning opportunities and relieved operator for breaks.

Spliced and repaired ropes, wire cables or cordage. Lowered and manned lifeboats during emergencies.

Read pressure and temperature gauges or displays and recorded data in engineering logs.

Stood watch in ships' bows or bridge wings to look for obstructions or locate navigational aids.

Checked oil levels and monitored equipment to regularly oil and lubricate for smooth functioning.

Maintained ship's engines under direction of engineering officers. Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.

Attached hoses and operated pumps to transfer substances to and from liquid cargo tanks.

Chipped and cleaned rust spots on decks, superstructures or sides of ships. Added lubricant to bearings, chains and shafts to keep components in good working order.

Maintained government-issued certifications.

Evaluated machinery and parts performance, troubleshot issues and diagnosed problem causes.

Performed basic repairs, semi-skilled updates and maintenance procedures on equipment.

Checked fuel, oil and water levels and topped off fluids. Engaged in safety drills by leading others in tasks. Cleaned, maintained and mended ship decks and assessed areas requiring major damage repair.

Suggested equipment to use for tasks based upon mission requirements. Assisted engineers in repairing or adjusting machinery. Loaded or unloaded materials, vehicles or passengers from vessels. US Army Colorado Springs, CO

Cook

09/1986 - 03/1996

Regulated oven, broiler and roaster operations for cooking at correct temperatures.

Replenished food items from inventory and rotated ingredients. Wrapped, dated and labeled food items in storage for safety and freshness. Prepared and served meals by reviewing recipes and combining and cooking ingredients.

Operated grills, fryers and broilers to cook items to quality guidelines. Carried pans and trays of food to and from work stations, stove and refrigerator.

Retained consistent quality and high accuracy when preparing identical dishes every day.

Followed established procedures and requirements for safe food handling, storage and service.

Set up and performed initial prep work for soups, sauces and salads. Took inventory counts before and after shifts to complete food inventory or storage sheets.

Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.

Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Managed portion control using correct utensils during preparation and plating.

Used standardized recipes and other instructions to prepare food. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Coordinated orders to expedite food from kitchen according to cook time and delivery time.

Grilled and deep fried various foods from meats to potatoes. Chopped, diced and sliced vegetables and fruit ahead of rush periods. Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

Education and Training

Whitehall Senior High School Whitehall, MI

High School Diploma

06/1986

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