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Service Representative Customer

Location:
McDonough, GA
Salary:
19
Posted:
February 27, 2023

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Resume:

RAESHELL

SEARIGHT

advleu@r.postjobfree.com

205-***-****

Locust Grove, GA 30248

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

PROFESSIONAL SUMMARY

Brookdale Assisted Living - CNA

03/2015 - 05/2018

WORK HISTORY

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

SKILLS

• Linen Replacements

• Caregiver Relations

• Observation Documentation

Activities of Daily Living (ADL)

Support

• Emotional and Social Support

• Bedsore Prevention

• Vital Signs Collection

• Nutrition and Diet

• Needs Determination

• Output Monitoring and Reporting

• Feeding Assistance

• Fluid Measurement

• Electronic Recordkeeping

• Respiratory Failure

• Promoting Healthy Habits

• Monitoring Fluids

Documentation Procedures

Expertise

Dementia and Alzheimer's

Knowledge

• Universal Precautions

• Transporting Patients

• Reading Comprehension

• Interdisciplinary Care

• Respiratory Equipment Training

• First Aid

• General Housekeeping Abilities

• Medications Familiarity

• Supporting Personal Needs

• Documenting Behaviors

• Recording Vital Signs

• Medical Recordkeeping

Companionship and Emotional

Support

• Patient-Focused Care

• Oral Hygiene

• Responding to Emergencies

• Critical Thinking

• Range of Motion Exercises

• Preparing Meals

• Performing Patient Intakes

• Grooming and Bathing Assistance

Brentwood

Bessemer, AL • 08/2007

High School Diploma : Major

EDUCATION

Newnan Health & Rehabilitation - CNA

08/2022 - Current

Eastview Health And Rehab - CNA

Birmingham, AL • 04/2019 - 06/2022

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Obtained client medical history, medication information, symptoms and allergies.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

• Facilitated personal hygiene management, feeding and ambulation. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Transported patients between rooms and appointments or testing locations.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Maintained best-in-class standards for individualized care in -bed unit by continuously checking in with patients and families and quickly providing care.

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Checked supply availability and laid out instruments for patient rooms.

Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

• Assisted with feeding and monitored intake to help patients achieve At Home - In-Home Caregiver

Hoover, AL • 08/2017 - 01/2019

nutritional objectives.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.

Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Obtained biological specimens for ordered tests and prepared for laboratory transport.

• Facilitated personal hygiene management, feeding and ambulation. Obtained client medical history, medication information, symptoms and allergies.

Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Transported patients between rooms and appointments or testing locations.

Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Maintained best-in-class standards for individualized care in -bed unit by continuously checking in with patients and families and quickly providing care.

Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Cooked tasty, nourishing meals for patients to promote better nutrition.

Patty Cakes Child Day Care Center - Daycare Teacher 02/2012 - 08/2015

Completed entries in log books, journals and care plans to accurately document and report patient progress.

Monitored progress and documented patient health status changes to keep care team updated.

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

• Assisted disabled clients to support independence and well-being. Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

• Followed nutritional plans to prepare optimal meals. Administered medications to patients and remained vigilant for negative side effects.

Trained new caregivers in agency policies and proper methods to meet clients' needs.

Increased medication and medical terminology knowledge through research and continuing education.

• Provided transportation and appointments management.

• Provided mobility assistance such as walking and regular exercising.

• Administered medication as directed by physician. Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Traveled to clients' homes to complete healthcare services and promote continuity of care.

• Developed rapport to create safe and trusting environment for care. Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

• Administered prescribed medications under direction of physician.

• Supervised daily activities and provided assistance to staff. Completed medical and program reports and maintained records following clinic standard operating procedures.

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Engaged with children on individual basis to build positive relationships and promote learning.

Promoted physical, academic and social development by implementing diverse classroom and outside activities.

Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.

Applied play-based strategies to provide diverse approaches to learning.

Instructed children in health and personal habits, such as eating, resting and toileting.

Consulted with parents to build and maintain positive support networks and support continuing education strategies.

• Assessed babies and toddlers against established early childhood Teller Tech - Teller

Birmingham, AL • 08/2008 - 04/2010

developmental milestones, preparing regular progress reports for each child.

Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Allowed for ample outdoor recreation time to support physical development.

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Monitored students' academic, social and emotional progress and recorded in individual files.

Implemented curriculum to enhance classes with learning-focused activities.

Promoted sensory development by providing access to different textures.

• Made nutritious breakfasts, lunches, dinners and snacks for children. Continually kept abreast of toy and child-related recalls and safety warnings.

Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Organized activities to teach preschool children foundational learning skills such as letters and numbers.

Helped new preschool children get used to classes by giving one-on-one support.

Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.

Used computers to document behavioral, emotional, academic and social growth of over 20 or more students.

Taught learning to class of 20 students through organizing and leading different activities.

Funded 20 student trips to different locations without sacrificing safety or trip quality.

Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• Educated customers on use of banking website and mobile apps. Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Identified sales opportunities and referred customers to branch partners in financial services.

Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Stocked supplies for customers and personal teller station.

• Maintained friendly and professional customer interactions.

• Handled various accounting transactions.

Counted, verified and handled bank deposits and armored car transactions.

Affinity - Hospice Aide

Birmingham, AL • 08/2016 - 05/2018

UAB Medicine - PCT

09/2014 - 05/2016

• Executed wire transfers, stop payments and account transfers. Established rapport with new clients to increase satisfaction and loyalty.

Received loan and utility payments, sending funds to correct destinations.

• Calculated fees due, interest and change for customer transactions. Conducted regular proof work and followed up on chargebacks and deposit corrections.

• Wrote and distributed customer correspondence.

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Protected privacy and delivered comfort to preserve dignity of dying patient and family members.

Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Comforted family members, offered attentive listening and high level of emotional support.

Positioned patients to provide comfort and promote better body alignment.

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Answered patient assistance calls, assessed needs and offered qualified support.

• Collected and transported specimens to prepare for lab testing. Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Supported patient admissions, discharges and transfers to promote team productivity.

Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.

Organized and replenished unit supplies to maintain team readiness for expected demands.

Collected laboratory specimens, dropped off at laboratories and picked up test results.

Provided physical support to patients through diverse types of mobility assistance.



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