Customer Service Field Technician

Michael C. Williams

** ****** ***** *****, ********, GA 31407 912-***-**** *************.***@*****.*** Professional Summary: Supervisor with instructional and supervisory skills, investigative skills, administrative skills, customer service that combines with the ability to adapt and learn quickly. Experience:

Faith Home Resale Store – Manager – 2021 to 2022

• Supervised 20+ employees to include two satellite facilities

• Provided customer service to include assisting with finding items

• Kept store clean and tidy and ensured items were priced and labeled accordingly

• Managed daily pick-up items from off-site locations

• Handled cash register operations

Federal Law Enforcement Training Center – Lieutenant Security Detail – 2015 to 2017

• Provided security patrol for massive facility

Berkeley County Sheriff’s Office – Special Operations Captain – 2011 to 2015 (retired)

• Director Supervisor to Drug Enforcement Unit, Marine Patrol, Highway Enforcement of Aggressive Traffic (HEAT) Team, Special Response Team (SRT)

• Established protocol for all units and provided on-site instruction to subordinates and supervised all personnel issues and public relations for four units

Berkeley County Sheriff’s Office – Lieutenant Drug Enforcement Unit – 2008 to 2011

• Supervised drug investigations for all drug enforcement deputies Berkeley County Sheriff’s Office – Sergeant Drug Enforcement Unit – 2005 to 2008

• Actively supervised day-to-day operations of 12 subordinate deputies Berkeley County Sheriff’s Office – Detective Drug Enforcement Unit – 2002 to 2005

• Investigated variety of drug complaints, prepared investigative reports, handled complicated evidence and prosecuted criminal cases

Berkeley County Sheriff’s Office – Patrol Deputy – 2000 to 2002

• Patrolled Berkeley County. Handled citizen complaint calls, actively arrested individuals and prepared arrest reports. Acted as liaison to the community for the Sheriff’s Office Dorchester County Sheriff’s Office – Patrol Deputy – 1999 to 2000

• Patrolled Dorchester County. Handled citizen complaint calls and actively arrested individuals and prepared arrest reports Hanahan Police Department – Detective Narcotics Unit – 1998 to 1999

• Investigated narcotic complaints, prepared investigative reports, handled evidence and prosecuted cases. Hanahan Police Department – Patrolman – 1997 to 1998

• Patrolled the City of Hanahan. Handled complaint calls. Actively arrested individuals and prepared arrest warrants Summerville Commission of Public Works – Field Technician – 1991 to 1997

• Repaired water main issues. Handled customer service requests Education:

1990 - Summerville High School

College Preparation Classes

1991 to 1999 - Trident Technical College

Part-time/evening student, Majored in Criminal Justice Obtained over 30 credit hours

1997 – South Carolina Criminal Justice Academy

Law Enforcement Certified

2011 to 2017 – Charleston Southern University

Part-time/evening student, Majored in Organization Management and Business, Obtained over 60 credit hours Special Skills: Microsoft Office, customer service, writing, executing and issue arrest and search warrants, instructional capacities and investigative abilities.

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