Support Representative Clerical Assistant
Resume:
LORETTA UPCHURCH
CONTACT
**************@*****.***
Memphis, TN 38134
PROFESSIONAL SUMMARY
Hardworking Professional
focused on completing work
quickly and efficiently to
consistently exceed targets.
Reliable team member
accustomed to working in fast-
paced environments. Works well
independently to handle
assignments and always ready to
go beyond basics assignments.
Quick learner with good computer
abilities.
SKILLS
Call management
Dispute resolution
Schedule coordination
Problem-solving
Research
Task prioritization
Verbal communication
Data entry
Customer service
Remote chat support
Inbound call answering
Data management
Teamwork
Microsoft Word
EXPERIENCE
PROCESS ASSOCIATE Nov 2020 Current
Amazon, Memphis, Tennessee
Created documents and monitored waiting periods to achieve schedule targets.
Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks. Resolved or escalated business problems to keep operations moving smoothly.
Coached team members to maintain positive, friendly attitude and behaviors.
CUSTOMER SUPPORT REPRESENTATIVE Aug 2016 Nov 2021 Methodist Le Bonher Healthcare, Memphis, Tennessee Obtained necessary personal information and verified eligibility in real time.
Listened actively to complaints, feedback and feature requests for future improvement.
Placed and answered phone calls to meet fluctuating demand. Documented key points of customer interactions on digital database. Upheld strict security standards to protect sensitive customer information.
OFFICE MANAGER Mar 2012 May 2020
Hollins-Brown Tax Service, Memphis, Tennessee
Coordinated office workflow and monitored task completion to evaluate quality and performance.
Addressed customer inquiries and promptly resolved complaints. Streamlined office processes, regulated communications and standardized filing systems to facilitate smooth operations. Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
Documented key points of customer interactions on digital database. Served as friendly first point of contact for customer inquiries. CLERICAL ASSISTANT Feb 2002 Feb 2012
Shelby County School, Memphis, Tennessee
Communicated with customers in person and via telephone and email to make appointments, respond to inquiries and address concerns. Followed strict data protection and security measures to maintain confidentiality of sensitive information.
Organized files, faxed reports, scanned documents and created spreadsheets.
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