Warehouse management/forklift operations
Resume:
Andrew Glass
************@*****.***
Nottingham, MD
Professional Overview
Goal-oriented warehouse and operations professional with 20+ years of experience in logistics, distribution, customer service and operations. Adept at making quick decisions in a busy environment to maintain productivity. Specialize in setting production objectives, managing staff and resolving issues. Professional Experience
Baltimore County Public Schools Baltimore, MD May 2008 -Present Driver
(former Materials Handler, 2008-05, promoted to Driver in 2016)
● Driver, duties include:
■ Servicing forty schools and offices by delivering mail, packages and freight to each location daily.
■ Maintaining detailed records of each delivery to be turned in daily.
■ Providing specialized customer service to administrators and staff at each location.
■ Sorting mail in an office environment.
■ Assisting in a warehouse environment as needed.
● Materials handler, focused on the shipping and receiving of supplies to be distributed to schools throughout the county. Duties included:
■ Operations of forklifts and other mechanical lift equipment. Assisting drivers in unloading trucks and trailers
■ Regularly perform a physical inventory of items in the warehouse to be distributed. Pulling and packaging stock for delivery to schools.
■ Drive class B CDL trucks to make deliveries and pick-ups as necessary. Assist with office and school moves .
■ Responsible for keeping a clean and organized warehouse environment. Bayshore Transportation Inc Newark, DE Jan 2004-May 2008 Dispatcher/Warehouse Supervisor
● Supervised day-to-day operations and employees, as well as managed local dispatching of drivers for a large moving and storage agency, including a Specialized Records Management facility for archived records.
● Managed customer service and addressed daily customer concerns.
● Performed weekly inventory of supplies and ordered supplies for both the office and the warehouse. Ryan Allied Moving and Storage Inc. Baltimore, MD Jan 1998- Jan 2004 Operations Manager/Warehouse Manager
● Supervised day-to-day operations and employees, as well as managed local dispatching of drivers for a large moving and storage agency, including a Specialized Records Management facility for archived records.
● Managed customer service and addressed daily customer concerns. Supported sales staff with quote generation and closing business.
● Performed weekly inventory of supplies and ordered supplies for both the office and the warehouse.
● Directed drivers and warehouse employees by managing scheduling, daily staff meetings and handling pay advances. Addressed driver concerns while they were on the road. Occasionally drove a CDL Class B truck in order to ensure on-time delivery.
Greater Baltimore Medical Center Baltimore, MD Mar 1996-Jan 1998 Postal Clerk
● Management of mail for the hospital and surrounding professional offices on campus, including taking incoming mail, sorting and distributing the mail and other clerical and administrative functions .
● Collection and processing of funds for sales of postage to hospital employees. Education, Certifications & Skills
Software: Strong proficiency with Microsoft Office Community College of Baltimore County 2009-2011
30 hours College Coursework in Business, Management & Accounting Eastern Technical High School, Baltimore MD
Degree conferred June 1994
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