Andrew Glass

advlda@r.postjobfree.com

443-***-****

Nottingham, MD

Professional Overview

Goal-oriented warehouse and operations professional with 20+ years of experience in logistics, distribution, customer service and operations. Adept at making quick decisions in a busy environment to maintain productivity. Specialize in setting production objectives, managing staff and resolving issues. Professional Experience

Baltimore County Public Schools Baltimore, MD May 2008 -Present Driver

(former Materials Handler, 2008-05, promoted to Driver in 2016)

● Driver, duties include:

■ Servicing forty schools and offices by delivering mail, packages and freight to each location daily.

■ Maintaining detailed records of each delivery to be turned in daily.

■ Providing specialized customer service to administrators and staff at each location.

■ Sorting mail in an office environment.

■ Assisting in a warehouse environment as needed.

● Materials handler, focused on the shipping and receiving of supplies to be distributed to schools throughout the county. Duties included:

■ Operations of forklifts and other mechanical lift equipment. Assisting drivers in unloading trucks and trailers

■ Regularly perform a physical inventory of items in the warehouse to be distributed. Pulling and packaging stock for delivery to schools.

■ Drive class B CDL trucks to make deliveries and pick-ups as necessary. Assist with office and school moves .

■ Responsible for keeping a clean and organized warehouse environment. Bayshore Transportation Inc Newark, DE Jan 2004-May 2008 Dispatcher/Warehouse Supervisor

● Supervised day-to-day operations and employees, as well as managed local dispatching of drivers for a large moving and storage agency, including a Specialized Records Management facility for archived records.

● Managed customer service and addressed daily customer concerns.

● Performed weekly inventory of supplies and ordered supplies for both the office and the warehouse. Ryan Allied Moving and Storage Inc. Baltimore, MD Jan 1998- Jan 2004 Operations Manager/Warehouse Manager

● Supervised day-to-day operations and employees, as well as managed local dispatching of drivers for a large moving and storage agency, including a Specialized Records Management facility for archived records.

● Managed customer service and addressed daily customer concerns. Supported sales staff with quote generation and closing business.

● Performed weekly inventory of supplies and ordered supplies for both the office and the warehouse.

● Directed drivers and warehouse employees by managing scheduling, daily staff meetings and handling pay advances. Addressed driver concerns while they were on the road. Occasionally drove a CDL Class B truck in order to ensure on-time delivery.

Greater Baltimore Medical Center Baltimore, MD Mar 1996-Jan 1998 Postal Clerk

● Management of mail for the hospital and surrounding professional offices on campus, including taking incoming mail, sorting and distributing the mail and other clerical and administrative functions .

● Collection and processing of funds for sales of postage to hospital employees. Education, Certifications & Skills

Software: Strong proficiency with Microsoft Office Community College of Baltimore County 2009-2011

30 hours College Coursework in Business, Management & Accounting Eastern Technical High School, Baltimore MD

Degree conferred June 1994

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