Customer Service Representative (CSR)
Resume:
Ericsam A. Lucas
Purok * Bangkas Heights Toril Davao City
Bachelor of Science in Hotel and Restaurant Management
With Specialization in Cruise Line Management
Email: *************@*****.***
Mobile #: +639*********
OBJECTIVES:
To enhance my educational and professional skills in a stable and dynamic workplace and solve problems in a creative and effective manner in a challenging position.
EDUCATION:
2008 – 2012
Tertiary
Lyceum of the Philippines University
Intramuros, Manila
B.S. in Hotel and Restaurant Management with
Specialization in Cruise Line Management
2004 – 2008
Secondary
St. Patrick School
Project 8 Quezon City
1998 – 2004
Elementary
St. Patrick School
Project 8 Quezon City
ACHIEVEMENTS:
Assistant Manager (Events Management Subject 2nd Semester SY 2010-2011)
Leadership Training (Events Management Subject 2nd Semester SY 2010-2011)
Marketing Management Training (Marketing Subject 3rd Semester SY 2010-2011)
WORK EXPERIENCE:
July 2008 – April 2012
St. Mary School Service
Driving
May 2012 – July 2012
Bigby’s Café Restaurant
Dining Server (OJT)
July 2012 – June 2013
Bigby’s Café Restaurant
Dining Server and Receptionist
July 2013 – Oct. 2015
Antonio’s Bar and Grill
Waiter and Supervisor
Nov. 2015 – May 2016
Transworld Education Academy Pvt. Ltd.
Assistant Cook
June 2020 – Aug. 2021
Alorica Matina Davao Inc.
Customer Service Representative
September 2021 – December 2021
Iqor Davao Inc.
Customer Service Representative / Sales
December 2021 – June 2022
Transcom Philippines Davao Inc.
Customer Service Representative (Billing&Sales)
SKILLS:
Knowledge in Computer Literate MS/Excel/Word/Power point
Knowledge of Driving (Professional Driver’s License RC: 1 & 2)
Knowledge in Food Service and Front Office
Knowledge in Communication in Customer Service
SEMINARS:
Halal Food Seminar
August 13, 2010
Mini Theater
Lyceum of the Philippines University - Manila
Resort Management Exposure Tour
September 19, 2008
Villa Escodero Plantation and Resort, San Pablo City Laguna
Wonderful Ways to Decorate and Present
Cakes and Cookies with Modern and Simple Tools
August 7, 2011
Lyceum of the Philippines University – Manila
Sensory Evaluating Test: An Effective Tool for Measuring Consumer Respones
August 24, 2011
Lyceum of the Philippines University – Manila
CHARACTER REFERENCES:
Jennifer Cervantes
Mango Plantation
Toril Davao City
Mobile: +639*********
Ramonito Adormeo
Team Manager
Alorica Davao City
Mobile: +639*********
Lea Sajetarios
House Maid
Toril Davao City
Mobile: +639*********
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