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Customer Service Representative (CSR)

Location:
Davao City, Davao, Philippines
Posted:
February 27, 2023

Contact this candidate

Resume:

Ericsam A. Lucas

Purok * Bangkas Heights Toril Davao City

Bachelor of Science in Hotel and Restaurant Management

With Specialization in Cruise Line Management

Email: advlcv@r.postjobfree.com

Mobile #: +639*********

OBJECTIVES:

To enhance my educational and professional skills in a stable and dynamic workplace and solve problems in a creative and effective manner in a challenging position.

EDUCATION:

2008 – 2012

Tertiary

Lyceum of the Philippines University

Intramuros, Manila

B.S. in Hotel and Restaurant Management with

Specialization in Cruise Line Management

2004 – 2008

Secondary

St. Patrick School

Project 8 Quezon City

1998 – 2004

Elementary

St. Patrick School

Project 8 Quezon City

ACHIEVEMENTS:

Assistant Manager (Events Management Subject 2nd Semester SY 2010-2011)

Leadership Training (Events Management Subject 2nd Semester SY 2010-2011)

Marketing Management Training (Marketing Subject 3rd Semester SY 2010-2011)

WORK EXPERIENCE:

July 2008 – April 2012

St. Mary School Service

Driving

May 2012 – July 2012

Bigby’s Café Restaurant

Dining Server (OJT)

July 2012 – June 2013

Bigby’s Café Restaurant

Dining Server and Receptionist

July 2013 – Oct. 2015

Antonio’s Bar and Grill

Waiter and Supervisor

Nov. 2015 – May 2016

Transworld Education Academy Pvt. Ltd.

Assistant Cook

June 2020 – Aug. 2021

Alorica Matina Davao Inc.

Customer Service Representative

September 2021 – December 2021

Iqor Davao Inc.

Customer Service Representative / Sales

December 2021 – June 2022

Transcom Philippines Davao Inc.

Customer Service Representative (Billing&Sales)

SKILLS:

Knowledge in Computer Literate MS/Excel/Word/Power point

Knowledge of Driving (Professional Driver’s License RC: 1 & 2)

Knowledge in Food Service and Front Office

Knowledge in Communication in Customer Service

SEMINARS:

Halal Food Seminar

August 13, 2010

Mini Theater

Lyceum of the Philippines University - Manila

Resort Management Exposure Tour

September 19, 2008

Villa Escodero Plantation and Resort, San Pablo City Laguna

Wonderful Ways to Decorate and Present

Cakes and Cookies with Modern and Simple Tools

August 7, 2011

Lyceum of the Philippines University – Manila

Sensory Evaluating Test: An Effective Tool for Measuring Consumer Respones

August 24, 2011

Lyceum of the Philippines University – Manila

CHARACTER REFERENCES:

Jennifer Cervantes

Mango Plantation

Toril Davao City

Mobile: +639*********

Ramonito Adormeo

Team Manager

Alorica Davao City

Mobile: +639*********

Lea Sajetarios

House Maid

Toril Davao City

Mobile: +639*********



Contact this candidate