Pennie Hawkins

281-***-****

advlby@r.postjobfree.com

Skills

● Patience Healthcare billing

● Empathy Adaptability

● Active listening Dependability

● Creativity Conflict resolutions

● Decision-making Open-mindedness

● Advance Computer skills

● QuickBooks

Work History

Community Health Choice Patient Advocate June-July 2022 I was primarily responsible for, but not limited to responding to incoming inquiries as they relate to benefits and eligibility verification, claim status, authorization status, and complaints, accurate documentation recording of all calls; effective follow-up of calls, as required; and proper electronic routing with effective documentation skills while maintaining confidentiality per HIPAA guidelines. Alorica Inc. Pharmacy Help Desk Representatives 11/2021-03/2022 I was the first point of contact for pharmacies and doctor's offices seeking technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and pertinent questions about members and their prescription medications. Determining the best solution based on the issue and details provided by the client.

Beginners World Learning Academy Teacher 12/2012 – 04/2016 Extensive training and education in early childhood development to enrich the children through educational curriculum's and implementing learning objectives in to fun activities. Planned and organized classroom instruction, workshops presentations, and training sessions. Right At Home Staffing Coordinator

04/2009 – 08/2012

Monitored over all staffing hours for efficiency and made changes when necessary. Routinely evaluated the overall resident care within their homes. Recruited, hired, trained, and coached over 60 new employees per year. Provided thorough supervision from week to week over caregivers to ensure they are in accordance with policies and procedures. Investigated and reported issues relating to patient care or conditions. Reviewed and approved payroll.

First Convenience Bank

12/2008 – 02/2009

Center Supervisor

Provided a number of services to customers ranging from important advise about their accounts to dealing with a arrange of complaints to listening, accessing and solving issues. On call throughout the day doing a number of task that includes; selling financial services, accessing and updating accounts via computer and always trying to meet the target of marketing. Managed sales associates time to assist branch manager with duties as needed.

Denton State School 11/2006 – 12/2008

Building Coordinator

Maintained accurate records of patient care condition, progress and concerns. Observed and documented patient status and reported patient complaints to the case manager. Scheduled and accompanied clients to medical appointments. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Education and Occupational License

San Jacinto College, Nursing Expected Graduation Date: 2017