Service Representative Customer

LAKEISHA BROWN

Jacksonville Beach, FL *****

+1-904-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Focus customer service agent looking for a new challenge and a results driven environment. Experienced in defying and analyzing customer results to resolve issues accurately and accordingly with high first contact resolution rates. Strong computer skills in a Windows-based environment with proven ability to learn unique software. A confident and effective communicator her receives excellent customer feedback. Authorized to work in the US for any employer

SKILLS

ION (1 year)

PROBLEM SOLVING

Customer Service

Team Member

Clean

Hospital

Housekeeping Supervisor

Cashier

Word

CPR

Medical Terminology

Filing

Data Entry

CNA

Vital Signs

Environmental Services

Banking

Babysitting

Quality Assurance

Nursing

Childcare

Presentation skills

Medicare

Patient Care

Meal Preparation

Caregiving

Laundry

Typing

Clerical experience

Inf ormat ion in an

Easy t o

Underst and

F ormat. Excellent

Problem solving,

Crit ical t hinking.

Prof ound abilit y t o

Work in a f ast -

Paced

Environment. Very

F ast paced Abilit y

Mult it ask verbal

And writ t en

Communicat ions.

Intermediate

Petty Cash Management

Payment Reconciliation

Business Controls

Collecting Information

Profit and Loss Accountability

Payment Processing

Accounts Payable and Receivable

Income Statements

Maintenance Requirements

Correspondence Typing

Office Cleaning

Verifying Information

Data Imports

Monetary Transactions

Medical office experience

Cold calling

Sales

Windows

CRM software

Communication skills

Assisted living

Dementia care

Nursing home experience

Alzheimer's care

Memory care

Hospice care

Additional Information

SKILLS & ABILITIES

SKILLS Excellent

Communicat ion

Skills, and abilit y

T

Present complex

Shipment Management

Mail Distribution

Bookkeeping Procedures

Collection Calls

Office Supplies and Inventory

Payment Calculation

Microsoft Office

PC Systems

Data Entry and 10-Key

Regulatory Requirements

CRM Tracking

Receipt Reviewing

Document Coding and Classification

Meeting Support

Emergency Procedures

Wages and Salary

Personal Bookkeeping

Customer Interaction

Greeting Visitors

WORK HISTORY

07/2022 to Current Medication Technician

Discovery village

Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Monitored medication storage area to maintain medication security and control. Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Facilitated personal hygiene management, feeding and ambulation. 07/2022 to 09/2022 Customer Service Representative Digital Federal Credit Union, Massachusetts

1

Check application status 2

Verify identity 3

Balance inquiries 4

Assistance with online banking information

Maintained up-to-date knowledge of product and service changes. Investigated and resolved customer inquiries and complaints quickly. Managed timely and effective replacement of damaged or missing products. Enhanced productivity levels by anticipating needs and delivering outstanding support.

Educated customers about billing, payment processing and support policies and procedures.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

01/2022 to 08/2022 Customer Service Representative Humana

Trained staff on operating procedures and company services. Maintained up-to-date knowledge of product and service changes. Investigated and resolved customer inquiries and complaints quickly. Managed timely and effective replacement of damaged or missing products. Educated customers about billing, payment processing and support policies and procedures.

Sought ways to improve processes and services provided. Met customer call guidelines for service levels, handle time and productivity. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Reached out to customers after completed sales to suggest additional service or product purchases.

Followed up with customers about resolved issues to maintain high standards of customer service.

Updated account information to maintain customer records. 08/2020 to 12/2021 Insurance Sales Agent

Concentrix

I help with prescription getting enrolled with Humana mail delivery Developed sales strategies to increase sales of insurance policies. Conducted research and identified market trends to develop better strategies for sales.

Met with prospective clients to discuss insurance needs and provide solutions. Finalized sales and collected necessary deposits.

Followed up promptly with interested clients to close sales. Developed comprehensive marketing plans to promote insurance products to potential clients.

Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

06/2020 to 08/2020 Sitter/Caregiver

UF Health Jacksonville

Watching patients and making sure they are in a safe and comfortable environment Entrusted to handle confidential and sensitive situations in professional matter. Provided compassionate and patient-focused care to cultivate well-being. Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Assisted patients with self-administered medications. Replaced bandages, dressings and binders to care for wounds and encourage healing.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Guided patients to restroom to support bladder and bowel relief requirements. Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Monitored clients' overall health and well-being and noted significant changes. 11/2018 to 05/2020 Customer Service Associate

US Bancorp

Handle travel codes,transactions,and balances

Educated customers about billing, payment processing and support policies and procedures.

Maintained up-to-date knowledge of product and service changes. Informed customers about special promotions and provided detailed information for various products.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Reached out to customers after completed sales to suggest additional service or product purchases.

Delivered prompt service to prioritize customer needs. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Enhanced productivity levels by anticipating needs and delivering outstanding support.

Provided training and support to new associates to help provide high-quality customer service.

Met customer call guidelines for service levels, handle time and productivity. Responded to customer calls and emails to answer questions about products and services.

Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues. Solved problems with products and services by providing customers with technical support.

Answered customer telephone calls promptly to avoid on-hold wait times. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Followed up with customers about resolved issues to maintain high standards of customer service.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

Implemented and developed customer service training processes. 11/2017 to 08/2018 Cashier

McDonald's

Cash handling

Greeting customers as they walk in Employee of the month was received Clean lobby and bathroom area

Operated cash register to record transactions accurately and efficiently. Worked closely with shift manager to solve problems and handle customer concerns.

Addressed customer needs and made product recommendations to increase sales. Conducted inventory counts by adding each item in stock and documenting in computer system.

Assisted customers with returns, refunds and resolving transaction issues. Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

Used POS system to enter orders, process payments and issue receipts. Maintained current knowledge of store promotions and highlighted sales to customers.

Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Performed cash, card and check transactions to complete customer purchases. Greeted customers entering store and responded promptly to customer needs. Tallied cash drawer at beginning and end of each work shift. Worked flexible schedule and extra shifts to meet business needs. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

12/2015 to 05/2017 Retirement Services Specialist

Franklin Templeton

Student loan debt Examining solutions, ion

Analyzing customers accounts dealing with Student loan debt Examining solutions for quality assurance

Analyzed, examined, and interpreted account records, compiled financial information, and reconciled reports and financial data Performed process analysis, and communicated recommendations to management Process account entries and perform accounting corrections to ensure accurate records.

Updated clients on changes in tax laws and other regulations affecting investments. Monitored and updated financial plans to comply with client goals. Provided specialized financial planning support for clients with diverse portfolios and individual needs.

Researched current economic trends and investment opportunities to stay abreast of financial markets.

Advised clients on investments, retirement and estate planning. Assisted clients with budgeting and cash flow management. Studied financial documents to identify potential areas needing improvement. Educated clients on financial topics and best practices. Developed and maintained strong relationships with clients to maximize satisfaction.

Devised comprehensive financial plans for clients to achieve short and long-term financial goals.

Educated clients on potential risks and rewards associated with various investments.

Analyzed financial needs of clients and developed tailored strategies to meet goals. Implemented exit strategies for clients to transition out of investments. Recommended specific investments to help clients meet financial goals. Collaborated with clients to develop customized investment portfolios. 10/2022 to Current Accounts Assistant

Royally Clean LLC

Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.

Analyzed financial discrepancies and provided solutions for accurate financial records.

Assisted management with annual expense plans to strategically track income or revenue.

Maintained clean and organized files by keeping accounts payable records up-to-date.

Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Transferred data and documents to facilitate system migration and software updates.

EDUCATION

06/2012 high school Diploma: General Studies

Jean Ribault High School - Jacksonville, FL

CERTIFICATIONS

CPR Certification Basic Life Support (BLS) Present First Aid Present Medical Terminology Present Medication Technician Present Certified Medication Aide Food Handler Certification

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