AS

Adam Schnauffer

Professional Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Bed Bath And Beyond - Business Direct Manager

Union, NJ

01/2012 - 02/2023

Bed Bath And Beyond - E Commerce and Call Center Manager Totowa, NJ

01/1999 - 01/2012

Successfully managed Bulk orders and Business to Business Transactions

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Successfully managed a 10 million dollar book of business with 2 full time and one part time employee

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Executed business plans to further strengthen and maximize sales and profits.

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Drafted reports and documents to improve correspondence management, accounts receivable and recordkeeping.

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Communicated with customers and vendors positively with particular attention to problem resolution.

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Attended hotel, restaurant and bar trade shows to promote business and attract new customers

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● Opened warehouse for support of Internet business

● Opened first 24/7 call center

Improved average hold times, resolution rates and satisfaction scores through staff development.

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Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.

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Resolved escalated customer issues promptly and professionally to maintain satisfaction.

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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

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advl7o@r.postjobfree.com

973-***-****

Murrells Inlet, SC 29576

Skills

● Data Collection

● Financial Management

● Business Operations

● Office Supplies and Inventory

● Technology Implementation

● Business Administration

● Business Expansion

● Process Improvement

● Staff Management

● Lead Generation

● Customer Relationship Management

● Staff Training

● Sales and Marketing

● Recruiting and Hiring

● Customer Retention

● Leadership

Education

12/1989

Kutztown University

Bachelor of Business Administration

● Dean's List

Bed Bath And Beyond - Store Manager

Various

01/1996 - 01/1998

Bed Bath And Beyond - Assistant Store Manager

Various

01/1992 - 01/1996

Bed Bath And Beyond - Assistant Department Manager Springfield, NJ

02/1990 - 01/1992

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Trained and guided team members to maintain high productivity and performance metrics.

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Reconciled daily sales transactions to balance and log day-to-day revenue.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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● Completed point of sale opening and closing procedures.

● Approved regular payroll submissions for employees. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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Managed inventory control, cash control, and store opening and closing procedures.

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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

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Trained and guided team members to maintain high productivity and performance metrics.

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Maintained positive customer relationships by responding quickly to customer service inquiries.

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Trained new employees on proper protocols and customer service standards.

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Rotated merchandise and displays to feature new products and promotions.

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Partnered with store manager and assistant manager to plan and execute floor moves, merchandise placement, and overall sales set-up.

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● Provided excellent customer service to customers shopping in our store

● Cashiering responsibilities

Board President, Sweetwater HOA

at Indian Wells

Developed Budget for Community of

366 Condominiums, 8 Pools and Tennis

Court

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Worked to Resolve Homeowners

Complaints and concerns

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Worked with Property Management

Company to oversee the day to day

operations of the community

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Effectively Built Reserves from $7,500

to $1 Million in 4 years with Minimally

raising HOA Dues

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Negotiated contract with Cable/Internet

company to provider services to the

community

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Negotiated contract with Property

Management Company

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