Customer Service Call Center
Resume:
AS
Adam Schnauffer
Professional Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Bed Bath And Beyond - Business Direct Manager
Union, NJ
01/2012 - 02/2023
Bed Bath And Beyond - E Commerce and Call Center Manager Totowa, NJ
01/1999 - 01/2012
Successfully managed Bulk orders and Business to Business Transactions
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Successfully managed a 10 million dollar book of business with 2 full time and one part time employee
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Executed business plans to further strengthen and maximize sales and profits.
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Drafted reports and documents to improve correspondence management, accounts receivable and recordkeeping.
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Communicated with customers and vendors positively with particular attention to problem resolution.
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Attended hotel, restaurant and bar trade shows to promote business and attract new customers
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● Opened warehouse for support of Internet business
● Opened first 24/7 call center
Improved average hold times, resolution rates and satisfaction scores through staff development.
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Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
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Resolved escalated customer issues promptly and professionally to maintain satisfaction.
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Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
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***********@*****.***
Murrells Inlet, SC 29576
Skills
● Data Collection
● Financial Management
● Business Operations
● Office Supplies and Inventory
● Technology Implementation
● Business Administration
● Business Expansion
● Process Improvement
● Staff Management
● Lead Generation
● Customer Relationship Management
● Staff Training
● Sales and Marketing
● Recruiting and Hiring
● Customer Retention
● Leadership
Education
12/1989
Kutztown University
Bachelor of Business Administration
● Dean's List
Bed Bath And Beyond - Store Manager
Various
01/1996 - 01/1998
Bed Bath And Beyond - Assistant Store Manager
Various
01/1992 - 01/1996
Bed Bath And Beyond - Assistant Department Manager Springfield, NJ
02/1990 - 01/1992
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
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Trained and guided team members to maintain high productivity and performance metrics.
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Reconciled daily sales transactions to balance and log day-to-day revenue.
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Supervised creation of exciting merchandise displays to catch attention of store customers.
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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
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● Completed point of sale opening and closing procedures.
● Approved regular payroll submissions for employees. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
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Scheduled employees for shifts, taking into account customer traffic and employee strengths.
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Managed inventory control, cash control, and store opening and closing procedures.
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Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
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Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
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Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
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Trained and guided team members to maintain high productivity and performance metrics.
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Maintained positive customer relationships by responding quickly to customer service inquiries.
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Trained new employees on proper protocols and customer service standards.
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Rotated merchandise and displays to feature new products and promotions.
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Partnered with store manager and assistant manager to plan and execute floor moves, merchandise placement, and overall sales set-up.
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● Provided excellent customer service to customers shopping in our store
● Cashiering responsibilities
Board President, Sweetwater HOA
at Indian Wells
Developed Budget for Community of
366 Condominiums, 8 Pools and Tennis
Court
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Worked to Resolve Homeowners
Complaints and concerns
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Worked with Property Management
Company to oversee the day to day
operations of the community
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Effectively Built Reserves from $7,500
to $1 Million in 4 years with Minimally
raising HOA Dues
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Negotiated contract with Cable/Internet
company to provider services to the
community
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Negotiated contract with Property
Management Company
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