Rindy Brown

Cherry Hill, NJ

advl5c@r.postjobfree.com

609-***-****

Responsible professional with background in customer service, human resources, mortgage processing, clerical work, and cleaning services. After working in human resources and payroll of an engineering firm, started a successful cleaning company which has been servicing small businesses and residential homes since 2001. Highlights:

• Customer Service Oriented

• Computer software savvy

• Problem Solver

• Energetic-work attitude

• People Person

Work Experience

Customer Service Representative

General Chemical & Supply

December 2021 to present

• Place service orders, sales orders, and quotes from customer phone calls, emails and face to face interactions.

• Utilize industry knowledge to direct product recommendations to fit the customer’s needs.

• Research vendor lead times, product information, and technical questions for customers and salespeople.

• Coordinate with the warehouse manager to find out when products will be delivered in order to relay the timeframe to the customer.

• Receive incoming products from the warehouse by matching delivery slips to the purchase orders and entering into AMS. Account Specialist

Stewart Xerox Inc - Mount Laurel, NJ

September 2019 to December 2021

Dispatch Department and the supply fulfillment Department.

• Monitor database, enter service call information in order to dispatch technicians to service appointments.

• Interact with co-workers and management.

• Use excellent customer service skills, working in a busy call center.

• Help in the order fulfillment department when needed, and any other projects where needed. Order Fulfillment, File Clerk, Administration, Receptionist Heritage Business Systems, Sold to Stewart Xerox - Cherry Hill, NJ January 2017 to September 2019

Worked in the order fulfillment department, fulfilling customers' orders received via phone and through email for copier and printer supplies.

• Performed office administration tasks including executing office transformation from paper based records to electronic records including scanning, inventorying and filing critical documents.

• Helped create instruction packets for employees on a new scanning system and trained office personnel.

• Provided office administration support including supporting executive assistants in scheduling meetings, answering phones, and greeting customers.

Owner

Done Right Cleaning - Cherry Hill, NJ

2001 to December 2017

Manage all aspects of a small business, focused on corporate cleaning services. Solely responsible for all administrative activities of the business. Business expanded to residential cleaning in 2009 based entirely on customer referrals. Key activities:

• Daily cleaning of corporate offices housing 85+ employees

• Maintenance of equipment and supervision of on call staff

• Ensuring ample inventory of supplies

Human Resources/ Payroll Assistant

T&M Associates, Inc - Moorestown, NJ

1998 to 2001

• Answered employee questions regarding health insurance and resolved any issues.

• Managed communication regarding employee orientation and open enrollment for benefits.

• Answered employee questions during the entrance and exit interview processes.

• Explained policies and procedures to all new employees.

• Managed personnel files according to policy and federal and state law and regulations.

• Completed payroll processing from start to finish for more than 80 employees.

• Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Education

High School Diploma

Pennsauken High School

Skills

• Microsoft Office • Order Fulfillment • Order Entry

• Front desk • Sanitation • Commercial Cleaning

• Administrative experience • Microsoft Outlook • Cash handling

• Customer service • Payroll

Additional Information

Additional Relevant Work & Volunteer Experience

• Held several positions in mortgage processing, human resources, office administration, payroll, and retail.

• Volunteer board member for Children of Song of Haddonfield, NJ responsible for fundraising, communicating to 100+ members, organizing volunteers and serving as a liaison to fundraising vendors.

• Various positions at Kingston Elementary School PTA Cherry Hill, NJ 2007 to 2011 including recording secretary and fundraising committee lead.

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