Customer Service Representative
Resume:
Rindy Brown
Cherry Hill, NJ
*************@*****.***
Responsible professional with background in customer service, human resources, mortgage processing, clerical work, and cleaning services. After working in human resources and payroll of an engineering firm, started a successful cleaning company which has been servicing small businesses and residential homes since 2001. Highlights:
• Customer Service Oriented
• Computer software savvy
• Problem Solver
• Energetic-work attitude
• People Person
Work Experience
Customer Service Representative
General Chemical & Supply
December 2021 to present
• Place service orders, sales orders, and quotes from customer phone calls, emails and face to face interactions.
• Utilize industry knowledge to direct product recommendations to fit the customer’s needs.
• Research vendor lead times, product information, and technical questions for customers and salespeople.
• Coordinate with the warehouse manager to find out when products will be delivered in order to relay the timeframe to the customer.
• Receive incoming products from the warehouse by matching delivery slips to the purchase orders and entering into AMS. Account Specialist
Stewart Xerox Inc - Mount Laurel, NJ
September 2019 to December 2021
Dispatch Department and the supply fulfillment Department.
• Monitor database, enter service call information in order to dispatch technicians to service appointments.
• Interact with co-workers and management.
• Use excellent customer service skills, working in a busy call center.
• Help in the order fulfillment department when needed, and any other projects where needed. Order Fulfillment, File Clerk, Administration, Receptionist Heritage Business Systems, Sold to Stewart Xerox - Cherry Hill, NJ January 2017 to September 2019
Worked in the order fulfillment department, fulfilling customers' orders received via phone and through email for copier and printer supplies.
• Performed office administration tasks including executing office transformation from paper based records to electronic records including scanning, inventorying and filing critical documents.
• Helped create instruction packets for employees on a new scanning system and trained office personnel.
• Provided office administration support including supporting executive assistants in scheduling meetings, answering phones, and greeting customers.
Owner
Done Right Cleaning - Cherry Hill, NJ
2001 to December 2017
Manage all aspects of a small business, focused on corporate cleaning services. Solely responsible for all administrative activities of the business. Business expanded to residential cleaning in 2009 based entirely on customer referrals. Key activities:
• Daily cleaning of corporate offices housing 85+ employees
• Maintenance of equipment and supervision of on call staff
• Ensuring ample inventory of supplies
Human Resources/ Payroll Assistant
T&M Associates, Inc - Moorestown, NJ
1998 to 2001
• Answered employee questions regarding health insurance and resolved any issues.
• Managed communication regarding employee orientation and open enrollment for benefits.
• Answered employee questions during the entrance and exit interview processes.
• Explained policies and procedures to all new employees.
• Managed personnel files according to policy and federal and state law and regulations.
• Completed payroll processing from start to finish for more than 80 employees.
• Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Education
High School Diploma
Pennsauken High School
Skills
• Microsoft Office • Order Fulfillment • Order Entry
• Front desk • Sanitation • Commercial Cleaning
• Administrative experience • Microsoft Outlook • Cash handling
• Customer service • Payroll
Additional Information
Additional Relevant Work & Volunteer Experience
• Held several positions in mortgage processing, human resources, office administration, payroll, and retail.
• Volunteer board member for Children of Song of Haddonfield, NJ responsible for fundraising, communicating to 100+ members, organizing volunteers and serving as a liaison to fundraising vendors.
• Various positions at Kingston Elementary School PTA Cherry Hill, NJ 2007 to 2011 including recording secretary and fundraising committee lead.
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